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Sheraton Norfolk Waterside Hotel, Norfolk

3.5-star3.5 stars
777 Waterside DrNorfolkVA23510United States of America
3.5-star riverfront hotel, walk to Nauticus National Maritime Center
  • Free WiFi
Good7.6
Service
Fantastic service
Location
Great location
Value for money
Value for money could be better
Pool
Pool should be renewed
248See all 248 Hotels.com reviews
From 861 reviewsTripAdvisor Traveller Rating

Sheraton Norfolk Waterside Hotel, Norfolk

from $159
  • Traditional Room, City View
  • Traditional Room, Harbor View
  • x-Summer on Sale
  • Club Room
  • Club Floor, Harbor View
  • Club Room, Business Lounge Access
  • Club Room, Business Lounge Access
  • Club Room, Business Lounge Access, Harbor View
  • Club Room, Business Lounge Access, City View
  • Classic Room
  • Classic Room
  • Standard Room, Harbor View
  • Standard Room, City View
  • Club Suite, Business Lounge Access, City View
  • Deluxe Room, Harbour View
  • Standard Room, Poolside
  • Room, Balcony (BALCONY)
Want more choice? Check out our other properties in Norfolk.

At a glance

Key facts

Hotel size

  • This hotel has 468 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free

  • Specific rooms only, restrictions apply *

  • Up to 40 lb

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Train station pickup *

Parking

  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Golfing nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 16
  • Conference space size (feet) - 35005
  • Conference space size (meters) - 3252
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 26-inch flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

City Dock Restaurant - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Sheraton Norfolk Waterside Hotel, Norfolk’s small print

Also known as

  • Norfolk Sheraton
  • Sheraton Waterside Hotel Norfolk
  • Sheraton Norfolk
  • Norfolk Sheraton Waterside
  • Norfolk Waterside Sheraton
  • Sheraton Hotel Norfolk
  • Sheraton Norfolk Hotel
  • Sheraton Norfolk Waterside
  • Sheraton Norfolk Waterside Hotel
  • Sheraton Waterside
  • Sheraton Waterside Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Self parking costs USD 12 per day with in/out privileges

Valet parking costs USD 26 per day

Rollaway beds are available for USD 15.0 per night

Breakfast is offered for an extra charge of USD 14 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sheraton Norfolk Waterside Hotel, Norfolk

Landmarks

  • Nauticus National Maritime Center (8-minute walk)
  • Moses Myers House (13-minute walk)
  • Children's Museum of Virginia (20-minute walk)
  • Chrysler Museum of Art (24-minute walk)
  • Waterside Festival Marketplace (3-minute walk)
  • Town Point Park (6-minute walk)
  • St. Paul's Episcopal Church (7-minute walk)
  • Armed Forces Memorial (8-minute walk)

Getting around

  • Norfolk, VA (ORF-Norfolk Intl.) 15-min drive
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.) 45-min drive
  • Civic Plaza Station 6-min walk
  • MacArthur Square Station 6-min walk
  • Monticello Station 12-min walk
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Recent reviews

Good 7.6 From 248 reviews

Sheraton Norfolk Waterside Hotel, Norfolk
Exceptional10.0
Great stay
Great stay
Rodney, us1 night trip
Sheraton Norfolk Waterside Hotel, Norfolk
Very Good8.0
Adequate with the potential to be top drawer!
Hotel is still in the process of updating there appearance. This being said it was not noisy. I have to say the staff was delightful and helpful. (Front desk, valet parking, and dining workers.). The cleanliness was very good in the room. Now as for little things that need work. Outlets away from the wall and shower hardware loose was a little disheartening. I hope they go room to room and improve these things as they continue to remodel the hotel. They are a Starwood member and I expect better. As for the location, I’d have to say it was great. Right on the water and close enough to walk through the city or just browse the water front. Overall I enjoyed my stay!
Robin, us1 night trip
Sheraton Norfolk Waterside Hotel, Norfolk
Exceptional10.0
Plan for parking
They are currently working on parking however they are more than helpful with finding a place for your car. Friendly staff and helpful even when having to work during the Thanskgiving holiday!
Katherine, us1 night romance trip
Sheraton Norfolk Waterside Hotel, Norfolk
Fair4.0
Disappointed-promised $250 credit didn't get it
My original room (8th floor) wasn't accessible so the front desk clerk moved me to room 540; the carpet (in 540) was seriously wet so they moved me to 538, which had its own set of problems: only 1 outlet by the bed (lamp and clock radio). There was no outlet for my lymph pump. They sent someone up with an extension cord which was plugged in by the desk. Only after I put the sleeves on my legs and turned the pump on did I realize that the outlet didn't work. The engineer tested the outlet and it didn't work; only 1 outlet by the desk so I couldn't charge the laptop, my phone, and make coffee without switching the cords.there is a bathtub not a walk-in shower;the handheld shower head has no place to hook it to the walk;the vertical safety bar in the bathtub is loose and unsafe - the engineer was unable to securely tighten it;there's no safety bar on the outside of the bathtub - the only thing to hold on to, when stepping out of the tub, is the towel bar which isn't safe;there's no closet in the room, just a shelving unit in the bathroom;there was a terrible odor in bathroom - housekeeping came up with a spray that helped for a while, so I bought 2 air fresheners. the bathroom ceiling is stained, the water pipes under the sink have paper stuffed into the holes in the wall.
Joanne C., us5 night business trip
Sheraton Norfolk Waterside Hotel, Norfolk
Poor2.0
I paid almost 300$$$ negative hotel
I was unable to get my credit for being a gov employee My tub failed to drain well I didn't like not having a frig n my room Only one man to do valet and bell service Paid extra for water view and was put on corner and could only see a fraction of the water. The balcony opened to the street I work for Ssa and many of my co workers were interested in how I enjoyed my stay Which I did not and will never stay they again
Linda, us1 night romance trip

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Sheraton Norfolk Waterside Hotel, Norfolk

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