Lotte New York Palace, New York

We asked for the late check out but the cleaning lady knocked on the door from 9 am till 12pm. It was really really annoying. 9 am is not a regular check out time and she kept knocking on the door. Except for that this was a really good experience. The room was really clean and the service was really nice.

The front desk as dumber than dumb. No one knew any of our answers, and they were as basic as having free wi-fi service? Either you do or don't? Why would someone put us on hold for a whole 5 minutes trying to find out that answer. Shame, shame. It got even worse when we heard we would be charged for wi-fi? What a joke. The room was not even attractive.

Great hotel.... Highly recommend it!

The hotel is lovely but some of the staff was very rude. At registration there were 5 agents on duty. As one guest walked away from one of them, I walked up expecting to be greeted and registered. The woman never raised her eyes to greet me, never told me she'd be with me shortly or couldn't help me, or tell me to go away - nothing. Finally the next agent was free and I moved over to her station and was taken care of. Why was the first one standing at the desk if she wasn't registering guests and why hasn't she been taught to at least address standing someone in front of her? Was not a pleasant way to start a stay. The hotel is lovely but can't say I felt welcomed.

Central location, across st.patrics cathedral. Beautiful hotel. Double beds room has 2 full size beds not queen as usual. Bathroom tub could use some refacing. Staff very nice and friendly. Valery Parking garage next door to hotel entry on 50th street. You can not drive to the entry on Medison Ave unless you are on a tour bus. Unfortunately as Medison is the address for hotel it exactly were your GPS will try to take you and with all the street closure that happens in NY often you may have a hard time driving. Parking was more than we expected even with our previous NY experiences. 110$ for 2 days( 26 hrs).