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Lotte New York Palace, New York

4.5 stars
455 Madison AveNew YorkNY10022United States of America, 800-491-6126
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Outstanding4.6 / 5
Location
Great location
Wellness Area
Great wellness & sports facilities
Comfort
Rather comfortable
WiFi
WiFi system needs upgrading
2171See all 2,171 Hotels.com reviews
From 2,642 reviewsTripAdvisor Traveller Rating
  • New York, NY (JRB-Downtown Manhattan Heliport) 15-min drive; 6.1 miles/9.8 km
  • New York, NY (LGA-LaGuardia) 19-min drive; 9.5 miles/15.3 km
  • New York, NY (JFK-John F. Kennedy Intl.) 28-min drive; 17.1 miles/27.5 km
  • Newark, NJ (EWR-Liberty Intl.) 31-min drive; 15.7 miles/25.3 km
  • New York Grand Central Terminal Station 12-min walk; 0.6 miles/1 km
  • New York W 32nd St. Station 25-min walk; 1.3 miles/2 km
  • New York Penn Station 30-min walk; 1.5 miles/2.4 km
  • 51 St. Station 5-min walk; 0.2 miles/0.4 km
  • Lexington Av.-53 St. Station 7-min walk; 0.3 miles/0.5 km
  • Lexington Av.-63 St. Station 7-min walk; 0.3 miles/0.5 km
  • Valet parking (surcharge)

Lotte New York Palace, New York

Hotel Info: 866-539-8117

from $329
  • Premier Room, 1 King Bed, City View
  • Premier Room, 2 Double Beds, City View
  • Suite, 1 King Bed, Corner
  • Standard Room, 1 King Bed, Tower
  • Premier Room, 1 Double Bed
  • Suite, 1 Bedroom, Corner
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 1 King Bed
  • Junior Suite, 1 King Bed, Tower
  • Double Room, 2 Double Beds, View
  • Standard Room, 1 King Bed, Corner
  • Superior Room, 2 Double Beds
  • Superior Room, One King Bed
  • Room, 2 Double Beds, View (Cathedral)
  • Cathedral View Room, One King Bed
  • Superior Room, Two Double Beds
  • Superior Room, 1 King Bed
  • Towers Corner Suite, One King Bed
  • Tower Double 2 Queen Beds
  • Towers Executive Suite, One King Bed
  • Premier Room, 2 Double Beds, City View (Skyline)
  • Premier Room, 1 King Bed, City View (Skyline)
  • Room, View, Corner (Cathedral)
  • Room, 1 King Bed, Tower
  • Room, 2 Queen Beds, Tower
  • Standard Room, 1 King Bed, View
  • Tower King
  • Room, 1 Double Bed, Tower
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 909 rooms
  • This hotel is arranged over 55 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • New York Palace
  • Lotte New York Palace
  • Lotte Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel

Policies

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 70 per night

Rollaway beds are available for USD 50 per night

Breakfast is offered for an extra charge of USD 28 per person (approximately)

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in public areas for USD 15.99 per stay (rates may vary)

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Steam room
Working away
  • Business center
  • Number of meeting rooms - 20
  • Conference space
  • Meeting rooms 30
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1882
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Lotte New York Palace, New York’s small print

Also known as

  • New York Palace
  • Lotte New York Palace
  • Lotte Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel

Policies

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 70 per night

Rollaway beds are available for USD 50 per night

Breakfast is offered for an extra charge of USD 28 per person (approximately)

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

High-speed Internet access (wired) is available in public areas for USD 15.99 per stay (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 2171 reviews

Lotte New York Palace, New York
Excellent4.0 / 5
We asked for the late check out but the cleaning lady knocked on the door from 9 am till 12pm. It was really really annoying. 9 am is not a regular check out time and she kept knocking on the door. Except for that this was a really good experience. The room was really clean and the service was really nice.
1 night trip with friends
Lotte New York Palace, New York
Poor1.0 / 5
Waste of money
The front desk as dumber than dumb. No one knew any of our answers, and they were as basic as having free wi-fi service? Either you do or don't? Why would someone put us on hold for a whole 5 minutes trying to find out that answer. Shame, shame. It got even worse when we heard we would be charged for wi-fi? What a joke. The room was not even attractive.
2 night family trip
Lotte New York Palace, New York
Outstanding5.0 / 5
Great hotel.... Highly recommend it!
2 night business trip
Lotte New York Palace, New York
Excellent4.0 / 5
Beautiful hotel/some staff not so much!
The hotel is lovely but some of the staff was very rude. At registration there were 5 agents on duty. As one guest walked away from one of them, I walked up expecting to be greeted and registered. The woman never raised her eyes to greet me, never told me she'd be with me shortly or couldn't help me, or tell me to go away - nothing. Finally the next agent was free and I moved over to her station and was taken care of. Why was the first one standing at the desk if she wasn't registering guests and why hasn't she been taught to at least address standing someone in front of her? Was not a pleasant way to start a stay. The hotel is lovely but can't say I felt welcomed.
2 night business trip
Lotte New York Palace, New York
Excellent4.0 / 5
Central location
Central location, across st.patrics cathedral. Beautiful hotel. Double beds room has 2 full size beds not queen as usual. Bathroom tub could use some refacing. Staff very nice and friendly. Valery Parking garage next door to hotel entry on 50th street. You can not drive to the entry on Medison Ave unless you are on a tour bus. Unfortunately as Medison is the address for hotel it exactly were your GPS will try to take you and with all the street closure that happens in NY often you may have a hard time driving. Parking was more than we expected even with our previous NY experiences. 110$ for 2 days( 26 hrs).
1 night trip with friends

See all reviews

Lotte New York Palace, New York

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