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The Excelsior Hong Kong, Hong Kong

5-star5 stars
281 Gloucester RoadCauseway Bay, Hong KongHong Kong SAR

Luxury hotel with spa, near Times Square Shopping Mall
  • Free WiFi
Very Good8.4
Location
Great location
Wellness Area
Great wellness & sports facilities
Food
Delicious food
Service
Fantastic service
336See all 336 Hotels.com reviews
From 2,718 reviewsTripAdvisor Traveller Rating

The Excelsior Hong Kong, Hong Kong

from $240
  • Superior King Room - Executive Lounge Access
  • Superior Twin Room - Executive Lounge Access
  • Superior King Room
  • Superior Twin Room
  • Superior King Room - Side Harbour View
  • Superior Twin Room - Side Harbour View
  • Deluxe King Room - Harbour View
  • Deluxe Twin Room - Harbour View
  • Executive Suite

At a glance

Key facts

Hotel size

  • This hotel has 869 rooms
  • This hotel is arranged over 34 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available at scheduled times. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 15000
  • Conference space size (meters) - 1350
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

ToTTs and Roof Terrace - This restaurant specializes in Modern European cuisine and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Yee Tung Heen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cammino - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.

Cafe on the 1st - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Dickens Bar - This pub specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Happy hour is offered.

Recreation

On Site

  • Sauna
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

The Excelsior Hong Kong, Hong Kong’s small print

Also known as

  • Excelsior Hong Kong
  • Excelsior Hotel Hong Kong
  • Hong Kong Excelsior
  • The Excelsior, Hong Kong Hotel Hong Kong
  • Excelsior Hong Kong Hotel
  • Excelsior Hotel

Policies

This property cannot accommodate bookings of more than 3 rooms per reservation in the same name. For more details, please contact the property using the information on the reservation confirmation received after booking.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Mandatory fees

Deposit: HKD 500 per night

Optional extras

Valet parking costs HKD 250 per night

Rollaway beds are available for HKD 400.0 per night

Buffet breakfast is offered for an extra charge of HKD 248 for adults and HKD 168 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of HKD 140 per person (one way)

Airport shuttle service for children costs HKD 140 (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Excelsior Hong Kong, Hong Kong

Landmarks

  • In Causeway Bay
  • Times Square Shopping Mall - 9 min walk
  • Happy Valley Race Course - 14 min walk
  • Hong Kong Convention and Exhibition Centre - 23 min walk
  • Harbour City - 27 min walk
  • Hong Kong Academy for Performing Arts - 27 min walk
  • Avenue of Stars - 28 min walk
  • Nathan Road Shopping District - 32 min walk

Getting around

  • Hong Kong (HKG-Hong Kong Intl.) - 34 min drive
  • Hong Kong Causeway Bay Station - 7 min walk
  • Hong Kong Wan Chai Station - 18 min walk
  • Hong Kong Fortress Hill Station - 27 min walk
  • Hong Kong Tin Hau Station - 16 min walk
  • Valet parking (surcharge)
  • Airport shuttle (surcharge)

Recent reviews

Very Good 8.4 From 336 reviews

The Excelsior Hong Kong, Hong Kong
Exceptional10.0
Excellent Service
Francisco, us2 night business trip
The Excelsior Hong Kong, Hong Kong
Very Good8.0
Check in was little bit too long, but staffs are very friendly
Jennifer D, us2 night romance trip
The Excelsior Hong Kong, Hong Kong
Very Good8.0
Nice Hotel but not good customer service
This is our first time in Hong Kong. The hotels location was great. It is close to the Causeway bay MTR station which was convenient. There are plenty of shopping and places to eat around. The hotel itself was ok. The room we had was on the fifth floor facing the harbor. Not bad view. The size was ok I guess for Hong Kong standards. We checked in late night so check in was quick. However, after travelling in few other asian countries, checking in many different hotels, customer service in this hotel is disappointing. They are not as friendly and not as willing to help. They can be rude. Housekeeping there I think just cleans the obvious. Make bed and replace the towels, and take the trash out. There was a pill that fell one day and the next day, it was still there. The tub looks and has same dirt as how we left it before housekeeping. Replacement towel has some disgusting hair from other people. Bufft breakfast is horrible! Not enought good international options. Not worth the money.
Maria, us4 night romance trip
The Excelsior Hong Kong, Hong Kong
Exceptional10.0
Great hotel. No pool.
Greg, us1 night trip with friends
The Excelsior Hong Kong, Hong Kong
Exceptional10.0
Pleasant surprise!
Great Hotel, would recommend to friends and family.
Rebecca, us5 night family trip

See all reviews

The Excelsior Hong Kong, Hong Kong

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