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Fairmont The Norfolk, Nairobi

5 stars
Harry Thuku RoadPO Box 58581, Nairobi00200Kenya, 800-491-6126
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Excellent4.4 / 5
Wellness
Great wellness & sports facilities
Service
Fantastic service
Amenities
Great amenities
Value
Value for money could be better
51See all 51 Hotels.com reviews
From 881 reviewsTripAdvisor Traveller Rating

Fairmont The Norfolk, Nairobi

Hotel Info: 866-539-8117

from $144
  • Executive Suite, 1 King Bed, Courtyard View
  • Deluxe Room, 1 King Bed, Multiple View
  • Fairmont Room, 1 King Bed, Multiple View
  • Deluxe Room
  • 1937 Suite
  • Fairmont Room, 1 Queen Bed, Non Smoking, Multiple View
  • Fairmont Room

At a glance

Key facts

Hotel size

  • This hotel has 170 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time noon-noon
  • Check-out time is 10 AM
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 5 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Also known as

  • Fairmont Norfolk
  • Norfolk Nairobi
  • Fairmont Norfolk Hotel
  • Fairmont Norfolk Hotel Nairobi
  • Fairmont Norfolk Nairobi
  • Norfolk Fairmont
  • Fairmont Hotel Nairobi
  • Fairmont Hotel Norfolk
  • Fairmont The Norfolk Hotel Nairobi
  • Norfolk Hotel Nairobi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: KES 8500 per day

Optional extras

Buffet breakfast is offered for an extra charge of KES 3000 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 5500 per vehicle (one way)

WiFi is available in public areas for KES 1500 per night (rates may vary)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Fitness classes on site
  • Golfing nearby
  • Pool umbrellas
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 9
  • Conference space
  • Meeting rooms 9
  • Conference space size (feet) - 2196
  • Conference space size (meters) - 204
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1904
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Tatu Restaurant - This steakhouse specializes in American cuisine and serves dinner only.

Fairmont The Norfolk, Nairobi’s small print

Also known as

  • Fairmont Norfolk
  • Norfolk Nairobi
  • Fairmont Norfolk Hotel
  • Fairmont Norfolk Hotel Nairobi
  • Fairmont Norfolk Nairobi
  • Norfolk Fairmont
  • Fairmont Hotel Nairobi
  • Fairmont Hotel Norfolk
  • Fairmont The Norfolk Hotel Nairobi
  • Norfolk Hotel Nairobi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: KES 8500 per day

Optional extras

Buffet breakfast is offered for an extra charge of KES 3000 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 5500 per vehicle (one way)

WiFi is available in public areas for KES 1500 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 51 reviews

Fairmont The Norfolk, Nairobi
Good3.0 / 5
Dilapidated property, poor staff quality
Aging property, that used to be nice,but now looked pretty run down. Lots of mold in the grout in the bathroom and chipped tiles. And the drain was so clogged that quickly you were standing in pool of water that threatened to overflow into the bathroom floor. Hotel service was also not good. Items (of low value) were missing from the room after first servicing of the room. Hotel did not properly address this issue, came back to us and said, no the housekeeping did not take the items.
1 night romance trip
Fairmont The Norfolk, Nairobi
Outstanding5.0 / 5
Highest quality
Very clean, comfortable, and safe. Spa and gym services are a real bonus. Terrace restaurant was wonderful. Bar restaurants had good food and selection but slow pace. Rooms along the street can be noisy, but insulation is above average. Staff went out of their way to return a forgotten item to me, much appreciated.
3 night romance trip
Fairmont The Norfolk, Nairobi
Fair2.0 / 5
Worst Service of any hotel, cheap or luxury
Along the gamut of very cheap to very nice hotels I have stayed at, I have never encountered worse service than at the Fairmont. The building and grounds are beautiful, but that's the only positive thing I have to say. Assuming the off chance that the answer to a request was not just "no, we can't" (basic ones, such as turning the volume on the TV in an empty bar when the remote is in a hands reach or ordering off the restaurant menu from the bar while we watch other people eating off it), it took insanely long. A beer required sometimes 3 reminders, interesring given it was 4x the standard price of a beer in Kenya. 4x the price should not mean 4x the wait. Plan on 20-40 minutes for your drink (unless you pull a Larry David and just go grab it while it visibly sits at the waiter stand for 70% of that time). Plan on at least 45 minutes for your food, even if you are the only one in the restaurant. Plan on wondering how you're paying this much more for this horrendous service. The grounds and hotel itself is beautiful. Nice old building with scenic gardens on site, good workout facility where I actually got good service (I had to ask for a towel), cool bar were it not for how frustrating it is to eat or drink there. The front desk lest us store our bags. Hence not the 1 star. If the hotel were 1/3 of the price, it could perhaps justify just how poorly it performs.
1 night romance trip
Fairmont The Norfolk, Nairobi
Excellent4.0 / 5
Pleasant stay
Hotel staff were extremely helpful and courteous. The room was also pleasant with all the amenities you would expect. A bit disappointed in the food, which was pricey and outside of breakfast, quite ordinary.
3 night business trip
Fairmont The Norfolk, Nairobi
Excellent4.0 / 5
Beautiful stay with a few bumps along the way
There were a number of problems during my stay, but to the hotel's credit, they did try to rectify as many as they could.
4 night business trip

See all reviews

Fairmont The Norfolk, Nairobi

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