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Hotel Emperador, Madrid

4 stars4 stars
Gran Via 53MadridMadrid28013Spain, 800-491-6126
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Excellent4.0 / 5
Room is all right
Great location
Great pool
Fantastic service
797See all 797 reviews
From 2,051 reviewsTripAdvisor Traveller Rating

Hotel Emperador, Madrid

Hotel Info: 866-539-8117

from $136
  • Romantic Room, 1 Double Bed
  • Single Room
  • Standard Double or Twin Room
  • Club Room, 1 Double or 2 Twin Beds
  • Triple Room
  • Standard Double or Twin Room (Not refundable)
  • Single Room (Not refundable)

At a glance

Key facts

Hotel size

  • This hotel has 232 rooms
  • This hotel is arranged over 10 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon

In the hotel

Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Sauna
Working away
  • Business center
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built 1947
  • Elevator/lift
  • Rooftop terrace
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe

Recent reviews

Excellent 4.0 /5 from 797 reviews

Hotel Emperador, Madrid
Fair2.0 / 5
The wait and front desk staff were arrogant to the point of rude. As an older woman traveling alone I appreciate courtesy and feeling welcome. The buffet breakfast (which I though was include and rudely told it was not in a very embarrassing way) was fine but over priced at $20. I asked for help with my luggage to get a cab to the airport, the bellman told the driver to charge $30 and told me not to pay a penny more, as if he was doing me a favor but turns out the normal fare from my location is $20. My bad for not checking. It is a nice hotel in a good location.
5 night trip
Hotel Emperador, Madrid
Good3.0 / 5
The room was so small it felt like a utility closet. I had a view of a brick wall. The room was incredibly hot. The breakfast was very average. I don't know who gave this hotel 4 stars, but I'm very disappointed
3 night trip
Hotel Emperador, Madrid
Fair2.0 / 5
Rude customer service & 31 Euro parking
Customer service was horrible. They tried to force me to take their parking. When I refused, we were parked outside to unload our car and were told to move in 2 mins. How are you supposed to unload your bags and kids out of the car in under 2 mins? very rude and unprofessional service. I would NOT recommend this hotel to anyone. Everything in the rooms is old and dated.
1 night family trip
Hotel Emperador, Madrid
Excellent4.0 / 5
a lot of noise on the 1st floor my room was 118 you could here everything. example like moving furniture water running in the middle of the night and early in the morning.
3 night romance trip
Hotel Emperador, Madrid
Excellent4.0 / 5
Well situated hotel, could be better maintained.
if you are looking for a well situated hotel this is what you need. Although some services and conditions are a little old and outdated, the personnel is friendly. The room AC was not working properly, some drinks of the bar dated from 2014 and one of the two rooms had a rusty smell. It could use a good lift up, but in general terms, the hotel is very convenient.
5 night family trip

See all reviews

Hotel Emperador, Madrid

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