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Castelo Hotel

4.0 star property
4-star hotel in Chaves with spa and indoor pool

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Castelo Hotel

Photo gallery for Castelo Hotel

Terrace/patio
Exterior
Superior Twin Room | Minibar, in-room safe, blackout curtains, soundproofing
Restaurant
Bar (on property)

Overview of Castelo Hotel

9.4

Exceptional

Property highlights

  • Spa
  • Pool
  • Free breakfast
  • Parking available
  • Air conditioning
  • Free WiFi
Map
Rua da Muralha, 2/4, Chaves, 5400-414
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Self parking
  • Bar/lounge
  • Room service
  • Business centre
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
Feel at home
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains

Room options

View all photos for Deluxe Suite, Hot Tub

Deluxe Suite, Hot Tub | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Suite, Hot Tub

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Twin Room

Basic Twin Room | Minibar, in-room safe, blackout curtains, soundproofing

Basic Twin Room

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Luxury Double Room, 1 King Bed, Hot Tub, Mountain View

Luxury Double Room, 1 King Bed, Hot Tub, Mountain View | Minibar, in-room safe, blackout curtains, soundproofing

Luxury Double Room, 1 King Bed, Hot Tub, Mountain View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Minibar, in-room safe, blackout curtains, soundproofing

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior Suite, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, blackout curtains, soundproofing

Executive Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, blackout curtains, soundproofing

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

About this area

What's nearby

  • Heart of Chaves
  • Parque Nacional da Peneda-Geres - 49 min drive

Restaurants

  • Café Bar Pastelaria Carlton - 3 min walk
  • Pastelaria Maria - 1 min walk
  • Adega da Luz - 3 min walk
  • Sabores da Loja - 1 min walk
  • Mil Doce - 2 min walk

About this property

Castelo Hotel

Castelo Hotel is a great choice for a stay in Chaves. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with spa services. This upmarket hotel also features a bar/lounge, a sauna and a steam room.

Languages

English, French, Italian, Portuguese, Spanish

Sustainability

Sustainability practices

Change of towels on request
Bicycle rentals
This information is provided by our partners.
Learn more about properties’ sustainability practicesOpens in a new window

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 32 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (EUR 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • On-site parking includes off-street options
  • Free off-site parking within 164 ft

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Bike hire
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Lockers available

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Low-height worktop and sink
  • Bathroom emergency pull cord
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. The spa is equipped with a sauna and a steam room. The spa is open daily.

Fees & policies

Refundable deposits

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Spa fee: EUR 10 per person, per stay

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Covered self-parking costs EUR 5 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

Policies

Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Please note: Swimwear and footwear are required in the spa area.
Property registration number RNET: 8313

Also known as

Castelo Hotel Chaves
Castelo Hotel Hotel
Castelo Hotel Chaves
Castelo Hotel Hotel Chaves

Frequently asked questions

Does Castelo Hotel offer free cancellation for a full refund?
Yes, Castelo Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Castelo Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Castelo Hotel?
Yes, there's an indoor pool.
Are pets allowed at Castelo Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Castelo Hotel?
Yes. Self-parking costs EUR 5 per day. Parking spaces may be limited.
What are the check-in and check-out times at Castelo Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Castelo Hotel and nearby?
Castelo Hotel has a spa and an indoor pool, as well as a steam room.
What's the area around Castelo Hotel like?
Castelo Hotel is in the heart of Chaves, a short 2-minute walk from Chaves Castle and 6 minutes' walk from Roman Baths and Palace of Justice.

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

VG
Very good up market hotel
David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michele, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Good stay
Loved the Hotel and received excellent service from the front desk. The room ( due to availability) was a bit dark and on the ground floor. I was notified prior to coming and felt like something complimentary would have made up for it. The construction next door made it impossible to open the windows which contributed to the darkness. However, the room was spotless and in excellent and modern condition. It was also very quiet.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

RAMI, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

elizete, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A fabulous find. Great service from reception with very good recommendations for dinner. Lovely hotel next to the castle, town hall and church. Highly recommended.
John, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel in a very nice location
Joseph Dos, 5-night family trip
Verified Expedia guest review

6/10 Good

The property was nice most of the staff were friendly but they knuckle and dime you. It's 5 E a day to park if you want secure parking, it's 10 E to use the pool bc it's in the "spa" and if you like to walk around and see things it's about a 5 to 10 min walk to anything other than the castle.
Rosemarie, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel and location!
Terry, 1-night family trip
Verified Expedia guest review

8/10 Very good

Pleasant room with terrace, Jacuzzi and Bali bed. Good parking
Robert, 1-night romance trip
Verified Expedia guest review