All hotels in West Des Moines, Iowa, United States of America
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Sheraton West Des Moines Hotel, West Des Moines

3.5 stars
1800 50th StWest Des MoinesIA50266United States of America, 855-239-9480
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Good3.8 / 5
Location
Great location
Service
Fantastic service
Value for money
Fairly good value for money
Breakfast
Breakfast can be improved
255See all 255 Hotels.com reviews
From 299 reviewsTripAdvisor Traveller Rating
  • Des Moines, IA (DSM-Des Moines Intl.) 19-min drive; 11.6 miles/18.6 km
  • Free self parking
  • Free airport shuttle

Sheraton West Des Moines Hotel, West Des Moines

Hotel Info: 855-239-9480

from $119
  • Traditional Room (Guestroom)
  • Standard Double Room, 2 Double Beds
  • Two-room suite
  • Traditional Room, 2 Double Beds
  • Suite, 1 Bedroom
  • Suite
  • Traditional Queen Room
  • Club Room
  • Standard Room, 1 King Bed with Sofabed

At a glance

Key facts

Hotel size

  • This hotel has 285 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Up to 50 lb

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Transfers

  • Free airport shuttle during limited hours

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Sheraton West Moines
  • Sheraton West Moines Hotel
  • Sheraton West Des Moines
  • West Des Moines Sheraton

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast is offered for an extra charge of USD 14 per person (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per stay

WiFi is available in guestrooms for USD 9.95 per night (rates may vary)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 15
  • Conference space size (feet) - 23,000
  • Conference space size (meters) - 2137
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Down comforter
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
  • Video-game console
Stay connected
  • Free weekday newspaper
  • WiFi (surcharge)
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping

Sheraton West Des Moines Hotel, West Des Moines’s small print

Also known as

  • Sheraton West Moines
  • Sheraton West Moines Hotel
  • Sheraton West Des Moines
  • West Des Moines Sheraton

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Breakfast is offered for an extra charge of USD 14 per person (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per stay

WiFi is available in guestrooms for USD 9.95 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 255 reviews

Sheraton West Des Moines Hotel, West Des Moines
Poor1.0 / 5
For being Sheraton is was very disappointing
The hotel needs serious update...the hall carpet was very warped.
1 night business trip
Sheraton West Des Moines Hotel, West Des Moines
Excellent4.0 / 5
Beautiful 9th floor
I booked a king room and was given 2 doubles or queens-not sure. Since it was only me I didn't really care but it could have been an issue. The area right behind the check-in was being remodeled (scrapping up old tiles @ 10pm ) but once I was checked in that noise wasn't a problem. I was on the 9th floor with beautiful views. The bed and pillows were very comfortable. I do wish there was coffee in the lobby.
1 night trip
Sheraton West Des Moines Hotel, West Des Moines
Poor1.0 / 5
Just sad...
Extremely poor experience. Carpets in common areas dirty, worn, stained, wrinkled. Most areas show signs of deferred maint. Musty smell in rooms. HVAC controls in room not functioning. Room had no wash cloths, except THE DIRTY ONE HANGING OVER SHOWER ROD on check in. Old toilet seats touched up w/paint. Hair stuck on bath ceiling. DAY 2. Not serviced by 4, called, told they'd "check into it". I planned to swim, but no towels in room, went for supper, returned 7:30. Took yesterdays towels down to front desk & inquire why I STILL HAVE NOT HAD MY ROOM SERVICED! Manager said he'd send some up. I asked for clean towels & I would take them NOW. No, can't do that, it wasn't his job, he had no towels, he'd call housekeeping. He was sorry for the inconvenience & asked 2x's if I wanted my room cleaned. NOT NOW ITS GOING ON 8 p.m! Apparently manager lacks the aptitude to grasp the concept at 8 in the evening I just want dry towels & a chance to get some sleep & NO I'm not going to stay up & wait on the "night shift" as he suggested. I had seen the cleaning staff 4-5 doors down when I left for supper at 4:30. I remember, because the cleaning cart was left IN THE CENTER OF THE HALL & I had to move it to get through. I did finally get towels brought to the room & about a dozen shampoos that I didn't need. Payment in kind for not doing the room? Of course no coffee/bottled water for the morning. At 9:30, 30 cars in the lot, recalling the words "busy & short of help".
2 night business trip
Sheraton West Des Moines Hotel, West Des Moines
Poor1.0 / 5
Very disappointing experience
Arrived at approximately midnight while driving from Illinois to Omaha. When approaching main entrance with my wife and daughter we noticed a group of approximately 10 guys in their 20's hanging out adjacent to the entry and many were holding beers. They were a bit loud and obviously having a good time. Went through check-in and on elevator to room two obviously drunk guys jumped on the elevator while the doors were closing...it was an awkward ride as they were very loud and mouthy. Arrived in our room and received an alert from my credit card company that the hotel had initiated a charge for the cost of the hotel room which should not have occurred as I had paid it in fully previously through Hotels.com. Called to the front desk who admitted they made an error and would get the charge reversed in a "few days." Spoke with the night manager who told me it would be reversed overnight. Next morning I checked my credit card account and the transaction was still there. Went to desk and same person who charged me erroneously the night before told me that it would be reversed but refused to put it in writing as it was "against company policy." Had to return later to speak with daytime manager who sorted it all out. Will not stay at this hotel again.
1 night family trip
Sheraton West Des Moines Hotel, West Des Moines
Good3.0 / 5
Was an okay stay
Bar staff was very friendly. The place needs a facelift for sure. Just very dated and due to the open center area it was noisy as well. Proximity to highway was great. Nice area
1 night family trip

See all reviews

Sheraton West Des Moines Hotel, West Des Moines

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