6/10 Good
Jun 29, 2022
Won't be back
Check in was fine though i was hit with a 20€ supplement for being on my own which i wasn't pleased about.
The room was clean and comfortable but had 2 3/4 sized beds with single duvets and the pillows were very uncomfortable. I had no safe which other rooms had.
Housekeeping was very poor and my room was only serviced twice in 5 nights and I had to ask for coffee at reception twice. There were rooms opposite mine that had breakfast delivered outside the room but was left uneaten. Rather than taking the trays away that were unused the housekeepers just left the previous days trays in place when bringing breakfast the following morning.
The staff in the bar and restaurant were rather poor. One lady was helpful but the rest were rude. I was there supporting my friends at the Ironman Frankfurt event and when we went to the restaurant for dinner after the race the waiter rolled his eyes when asked for drinks, commented do you realìse how far I've walked today, clearly my friends completing a 220km event in 30 degree heat pailed into insignificance compared to his day on his feet. He commented the following day when challenged about the standard of the customer service that you only pay for food and drink, you don't pay for customer service.
Overall the stay was average i won't be revommending the hotel to friends and if I do visit Frankfurt again I won't be staying at the Leonardo
Brian, 5-night trip
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