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All properties in San Jose, San Jose Province, Costa Rica

Holiday Inn San Jose-Aurola

Family-friendly hotel in San Jose with casino and indoor pool

  • Free WiFi and free parking
From
$79

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1 / 143Holiday Inn San Jose-Aurola
5th Avenue and 5th Street, San Jose, 1000, San Jose, Costa Rica
7.8.Good.
  • Was nice!!!

    Aug 18, 2021

  • we have stayed numerous times, hotel needs to be up dated. its tired. we arrived late…

    Aug 9, 2021

See all 245 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 195 smoke-free guestrooms
  • Daily housekeeping
  • Casino
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • Heart of San Jose
  • Morazan Park - 1 min walk
  • Pre-Colombian Gold Museum - 3 min walk
  • Plaza de la Cultura - 4 min walk
  • Parque Espana - 4 min walk
  • National Center of Art and Culture - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Deluxe Room, 2 Double Beds, Non Smoking (2 PERS)
  • Executive Suite, 1 King Bed, Non Smoking
  • Presidential Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking, View
  • Room, 2 Double Beds, Non Smoking
  • Room, 2 Double Beds, Non Smoking (Wheelchair)

Location

5th Avenue and 5th Street, San Jose, 1000, San Jose, Costa Rica
  • Heart of San Jose
  • Morazan Park - 1 min walk
  • Pre-Colombian Gold Museum - 3 min walk

What’s around

Landmarks

  • Heart of San Jose
  • Morazan Park - 1 min walk
  • Pre-Colombian Gold Museum - 3 min walk
  • Plaza de la Cultura - 4 min walk
  • Parque Espana - 4 min walk
  • National Center of Art and Culture - 5 min walk
  • National Theater - 5 min walk
  • National Park - 6 min walk
  • Museum of Contemporary Art and Design - 6 min walk
  • Central Park - 8 min walk
  • Melico Salazar Theatre - 8 min walk

Getting around

  • Juan Santamaria Intl. Airport (SJO) - 20 min drive
  • San Jose (SYQ-Tobias Bolanos Intl.) - 11 min drive
  • San Jose Atlantic Station - 10 min walk
  • San Jose Fercori Station - 12 min walk
  • San Jose Procuradiria Museum Station - 12 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 195 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Beach shuttle (surcharge)
  • Indoor pool
  • Fitness facilities
  • Ecotours nearby
  • Golfing nearby
  • Casino
  • Use of nearby fitness center (discount)

Working away

  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 32292
  • Conference space size (meters) - 3000
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1986
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Braille signage
  • Grab bar - near toilet

Languages Spoken

  • English
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

El Mirador " Formal Rest" - This fine-dining restaurant specializes in international cuisine and serves dinner only.

Tropicana Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

La Palma Bar - Onsite bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between CRC 6500 and CRC 8200 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CRC 38150 per vehicle (one-way)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Area shuttle service to the beach, shopping center, and theme park is offered for an extra charge

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 1 and 12 costs CRC 38150.00 (one-way)

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 5:30 AM to 10:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted.

Food and beverage purchases at this property are subject to a 10% service charge.

Also known as

  • Holiday Inn Jose-Aurola
  • Holiday Inn San Jose-Aurola San Jose
  • Holiday Inn Jose-Aurola Hotel
  • San Jose Aurola San Jose
  • Holiday Inn San Jose Aurola
  • Holiday Inn San Jose-Aurola Hotel
  • Holiday Inn San Jose-Aurola San Jose
  • Holiday Inn San Jose Aurola an IHG Hotel
  • Holiday Inn San Jose-Aurola Hotel San Jose
  • Holiday Inn Jose-Aurola Hotel San
  • Holiday Inn San Jose-Aurola
  • San Jose-Aurola Holiday Inn
  • Holiday Inn San Jose Aurola Hotel San Jose
  • Holiday Inn San Jose Downtown Aurola Costa Rica
  • Holiday Inn San Jose-Aurola Hotel San Jose
  • Holiday Inn San Jose-Aurola Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Holiday Inn San Jose-Aurola does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an indoor pool. Guests have pool access from 5:30 AM to 10:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-out are available.
  • Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include El Cafe Rojo (3-min walk), Spoon (3-min walk), and Bar Rest. Malibu (3-min walk).
  • Yes, an airport shuttle is available. The charge is CRC 38150 per vehicle one-way.
  • Yes, the 3767 square-foot casino features 30 slot machines and 3 gaming tables.
  • Holiday Inn San Jose-Aurola has a casino and an indoor pool, as well as a fitness center.
7.8.Good.
  • 10.0.Exceptional

    Great Value And Emenities

    JAMES, 3 night trip, Sep 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful building, super clean, great location. The absolute best staff of any hotel we have ever visited anywhere. My wife and I felt very much at home although our Spanish is terrible. Thanks from Florida

    2 night romance trip, Apr 26, 2021

    Verified Expedia guest review

  • 6.0.Good

    Bien ubicado para quienes deben visitar el centro de la ciudad

    2 night trip with friends, Mar 21, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Hotel is very nice and very centric will definitely come back

    3 night trip with friends, Mar 3, 2021

    Verified Expedia guest review

  • 6.0.Good

    This hotel is very average. I wouldn’t recommend it particularly but it’s perfectly acceptable in a pinch. One convenience is that it’s very tall which helps when wandering the city- easy to navigate your way back. Otherwise the room was fine, the bathroom could use a remodel and I didn’t use any of the other amenities m.

    3 night trip, Feb 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Exellente service nice breakfast clean safety quick service I recommend

    1 night family trip, Feb 6, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Overall is a good choice, staff great , I would change the pool temperature because for an indoor pool the water was freezing.

    oscar, 1 night family trip, Jan 24, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Had to argue about included breakfast, waited 2 hours for a tv remote, breakfast food was cold both days. Rooms are outdated. Hard to believe it’s a 5 stars hotel. Staff is pleasant.

    2 night family trip, Jan 5, 2021

    Verified Expedia guest review

  • 6.0.Good

    Disappointing experience

    I regret not paying enough attention to reviews that mentioned the sketchy neighborhood this hotel is in. It was unpleasant to walk around even during daytime. Crooked sidewalks, beggars at the entrance to grocery stores, bad smells. A taxi driver recommended me to hide my cellphone and not hold it in my hand... You get the idea. As to the hotel - good service, good room and very disappointing breakfast. If you are planning to take a taxi/Uber everywhere from this hotel - this is an ok option. But if you like to explore the area by foot, stay away from this hotel.

    1 night trip, Dec 24, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    That's not clear on the website it says airport transfer but when you arrive there that's not true.

    marta, 1 night trip, Dec 20, 2020

    Verified Hotels.com guest review

See all 245 reviews