Holiday Inn San Jose-Aurola

Photo gallery for Holiday Inn San Jose-Aurola

Primary image
Indoor pool
Indoor pool
Indoor pool
Premium bedding, minibar, in-room safe, desk

Overview of Holiday Inn San Jose-Aurola

Holiday Inn San Jose-Aurola

3.5 star property
Family-friendly hotel with 3 restaurants, near Morazan Park

8.0/10 Very Good

985 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is $104
Price available on 7/10/2022
5th Avenue and 5th Street, P O Box 7802-1000, San José, San Jose, 1000
Main amenities
  • Daily housekeeping
  • Casino
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • 24-hour business center
  • Conference center
  • 7 meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of San José
  • Morazan Park - 1 min walk
  • Plaza de la Cultura - 4 min walk
  • National Park - 6 min walk
  • Central Park - 8 min walk
  • San Pedro Mall - 31 min walk
  • Sabana Park - 43 min walk
  • Rafael Angel Calderon Guardia Hospital - 1 min drive
  • Jade Museum - 5 min drive
  • National Museum of Costa Rica - 5 min drive
  • Parque Espana - 5 min drive

Getting around

  • San Jose (SYQ-Tobias Bolanos Intl.) - 28 min drive
  • Juan Santamaria Intl. Airport (SJO) - 37 min drive
  • San Jose Atlantic Station - 10 min walk
  • San Jose Fercori Station - 12 min walk
  • San Jose Procuradiria Museum Station - 12 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Holiday Inn San Jose-Aurola

Putting you within a 10-minute drive of Morazan Park and Central Park, Holiday Inn San Jose-Aurola features a casino and offers an airport shuttle (available 24 hours) for CRC 30000 per vehicle. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at El Mirador " Formal Rest", one of 3 restaurants, which serves international cuisine and is open for dinner. Other features include a bar/lounge, a fitness center, and a snack bar/deli. The comfortable beds and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 195 rooms
  • Arranged over 20 floors


  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site


  • Airport shuttle (available 24 hours)*
  • Train station pick-up*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*


  • Area shuttle*
  • Beach shuttle*
  • Shopping center shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Discount at nearby fitness center
  • Ecotours nearby
  • Golfing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (32292 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)


  • 1 building/tower
  • Built in 1986
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Casino
  • 3 casino gaming tables
  • 30 casino slot machines


  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Grab bar near toilet

Languages spoken

  • English
  • German
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium digital channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


El Mirador " Formal Rest" - This fine-dining restaurant specializes in international cuisine and serves dinner only.
Tropicana Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
La Palma Bar - Onsite bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between CRC 6500 and CRC 8200 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CRC 30000 per vehicle (one-way, Maximum occupancy 6)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Area shuttle service to the beach, shopping center, and theme park is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 1 and 12 costs CRC 30000 (one-way)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 5:30 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Food and beverage purchases at this property are subject to a 10% service charge.

Also known as

Holiday Inn Jose-Aurola
Holiday Inn Jose-Aurola Hotel
Holiday Inn Jose-Aurola Hotel San
Holiday Inn San Jose-Aurola
San Jose-Aurola Holiday Inn
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose

Frequently asked questions

Overall score and ratings


Very Good




Staff & service




Property conditions & facilities



6/10 Good

7-night business trip
Verified guest review

4/10 Fair

Great hotel, Check the rusty shower handle!
Good note: The hotel is in a very safe area and within walking distance of many parks and museums. There is basement and secure above ground parking available. The staff are very attentive and helpful. Bad note: Check the shower grab bars! The handle broke off in my hand and I slipped landed on my shoulder. There was a lot of rust that came loose. Shower note: The hot water takes a long while to get flowing. Turn the handle all the way on and wait a minute or two. Once it was flowing straight up turned down the heat to bearable. Basement parking note: Accessible 24 hours when I stayed. It’s not well labeled on how to get there. After about 8 PM I took the elevator down to B1 and with help I found the basement parking lot. From the parking lot go past the desk and hug left until you reach the 3 elevator doors. Choose the lobby or else You need your key to access your floor. From the elevators choose B1 and hug right until you get to the lot.
1-night trip
Verified guest review

10/10 Exceptional

Mario, 1-night trip
Verified guest review

10/10 Exceptional

Great service
It was a good experience. The hotel is located near several places of interest, the rooms are comfortable and the staff was very nice and respectful. The restaurant has a good menu and the service is great. The people on the front desk are always willing to help and answer all of your questions, and there are also several restaurants around there in case you want to go out for lunch or dinner.
Eliecer, 2-night trip
Verified guest review

6/10 Good

1-night trip
Verified guest review

10/10 Exceptional

Kim, 1-night trip
Verified guest review

10/10 Exceptional

Kevin, 1-night business trip
Verified guest review

8/10 Very Good

Good location
Hotel in a great location in the city center, close to restaurants and Central Street that are pleasant to walk in. The hotel has a casino, do not expect anything beyond a few slot machines. There is breakfast. In total its good value for money
shai, 1-night trip
Verified guest review

10/10 Exceptional

Philip, 2-night trip
Verified Expedia guest review

8/10 Very Good

Very happy we booked here for its location and great staff. Everyone was helpful and nice, and it's a very short walk to amazing restaurants and the museums. However, try as we might, we couldn't get the shower right; it was either scalding hot or freezing cold, so we ended up washing with a towelette. The little thing in the sink to lift and lower the plug was broken, too. Overall though, great value for price paid! The Mirador on the 17th floor really is something, too!
Isabelle, 1-night romance trip
Verified Expedia guest review