2/10 Poor
2 February 2023
BED BUGS
Booked six nights at Cormoran Tulum (partner hotel to Posada Lamar and Casaambar) but left the first morning after being bitten all-night then waking up to bedbug blood-stained sheets. Hotels.com (aka Expedia) advised us to check-out immediately, assuring us they’d escalate the health violation issue to obtain a refund from the hotel. 72 hours later, Hotels.com responded, “The hotel has advised they will only honor the original cancellation policy and have declined your refund request.” In the end, one sleepless night cost us nearly $1,000. Needless to say we wouldn’t reco Cormoran or Hotels.com/Expedia.




Verified traveller
2-night trip
Verified Hotels.com guest review