10/10 Exceptional
Mar 25, 2023
Exceptional Customer Service!!!🎉
The customer service is fantastic. We reserved the Presidential Suite for family to gather after a funeral at Arlington. The suite was accommodating and was equivocal to a small apartment with a beautiful long balcony capturing the DC skyline. This is a great place to come for conferences, gatherings, and for those visiting DC for the first time. The Dome restaurant on top level, has a lovely panoramic, revolving view of the city. The food was good and although quite pricey, you are really paying for the experience.
The exceptional part of this hotel isn’t so much of the accommodations but the fantastic customer service.
Most staff greet you throughout the stay and are calm, courteous and helpful.
They allow pets for a one time fee ( not per day) and welcome them with as much kindness as they would your children.
Finally, having been absent minded in the setting of the nature of our stay, I left my laptop and wallet in the suite’s safe (locked), after check out.
All staff, from the front desk ( Cecelia, who went the extra mile to insure continued communication among all), housekeeping, security, and engineering were quick to locate the safe and items, communicated with me promptly and was able to Fed Ex ( at my expense- which was very appropriate) the items that day. Josh, Dir of Security, was extremely helpful in this process.
I def recommend this hotel. Only limitation was the parking fee per day. U Use your hotel card to enter/exit.
Christine
Christine, 2-night family trip
Verified Hotels.com guest review