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HM Grand Central Hotel

Photo gallery for HM Grand Central Hotel

Indoor pool
Business centre
Gym
Sports facility
Indoor pool

Overview of HM Grand Central Hotel

HM Grand Central Hotel

4.0 star property
4-star hotel in Phnom Penh City Centre with indoor pool and restaurant
8.4 out of 10 Very good
8.4/10 Very good

93 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
#42, Street 208, Village II, Sangkat Boeung Reang, Khan Daun Penh, Phnom Penh
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Room service
  • Coffee shop/cafe
  • Business centre
  • 2 meeting rooms
For families
  • Children stay free
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Room options

About this area

What's nearby

  • In Phnom Penh City Centre
  • Central Market - 1 min drive
  • Riverside - 2 min drive
  • Royal Palace - 2 min drive
  • NagaWorld Casino - 2 min drive

Getting around

  • Phnom Penh (PNH-Phnom Penh Intl.) - 28 min drive
  • Phnom Penh Railway Station - 21 min walk
  • Airport shuttle (surcharge)

Restaurants

  • 85°C Daily Café - 5 min walk
  • Hops - Craft Beer Garden - 6 min walk
  • Khéma Pasteur - 6 min walk
  • Cuisine Wat Damnak - 5 min walk
  • Aero Coffee Bar - 3 min walk

About this property

HM Grand Central Hotel

A great choice for a stay in Phnom Penh, HM Grand Central Hotel features an airport shuttle and a rooftop terrace. The coffee shop/cafe is a perfect spot to grab a bite to eat, and you can unwind with a drink at the bar/lounge or visit the sauna for a relaxing end to the day. Other highlights at this upmarket hotel include an indoor pool, a fitness centre and a steam room. Fellow travellers like the helpful staff and nice bathrooms.

Languages

English, Khmer

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 87 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via airport shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
  • Front desk staff will greet guests on arrival

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby

Working away

  • Business centre
  • 2 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Sauna
  • Steam room
  • Lockers available

Accessibility

  • Lift

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • Fireplace
  • Individually decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Refundable deposits

  • A damage deposit of USD 50 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Airport shuttle transfer per adult: USD 15 (one-way)
  • Airport shuttle transfer per child: USD 15 (one-way), from 1 to 18 years old

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 8.50 for adults and USD 5.50 for children
  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between midnight and noon can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

HM Grand Central Hotel Phnom Penh
HM Grand Central Phnom Penh
HM Grand Central
HM Grand Central Hotel Hotel
HM Grand Central Hotel Phnom Penh
HM Grand Central Hotel Hotel Phnom Penh

Frequently asked questions

Does HM Grand Central Hotel offer free cancellation for a full refund?
Yes, HM Grand Central Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at HM Grand Central Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at HM Grand Central Hotel?
Yes, there's an indoor pool.
Are pets allowed at HM Grand Central Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at HM Grand Central Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by HM Grand Central Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at HM Grand Central Hotel?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at HM Grand Central Hotel?
No, this hotel doesn't have a casino, but NagaWorld Casino (2-min drive) is nearby.
What is there to do at HM Grand Central Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a steam room. HM Grand Central Hotel also has a picnic area.
Are there restaurants at or near HM Grand Central Hotel?
Yes, there's an on-site restaurant.
What's the area around HM Grand Central Hotel like?
HM Grand Central Hotel is in Phnom Penh City Centre, a short 12-minute walk from Central Market and 13 minutes' walk from National Museum of Cambodia.

Reviews

8.4

Very good

9.1/10

Cleanliness

8.7/10

Staff & service

8.1/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

No safe, no WiFi, ID must be held in reception
I stay in hotel more than 6 months of the year. I’ve been to thousands of hotels. I rarely leave reviews but felt compelled due to the poor experience I had Firstly, upon check in the hotel had faulty WiFi, no connection at all, and it would be that way for my entire 5 day stay - crucial issue for most people but luckily I had a mobile hotspot connection The second issue is I brought a guest one of the days - the hotel make your guests deposit their ID/passport - a scan and signature from me the room holder, is not enough, they’ll force you to leave physical ID in reception until you leave - this is a ridiculous policy holding guests ID for ransom The third issue is the safety deposit box is faulty, it has limescale within the battery unit. Which means sometimes it randomly powers off and you cannot get your belongings. Despite leaving a cash deposit on check in, you cannot bill breakfast to your room. You have to bring physical cash every morning to have breakfast. One of the days the safe was faulty and my money and wallet was locked inside the safe. I went to breakfast and explained the issue to them and they refused to let me bill breakfast to my room or pay by Apple Pay This hotel has bad service - all of the staff are rude, I know it’s a cheap hotel but kindness and good service costs nothing If you need WiFi, or a safe in your room, or you don’t want to surrender your guests ID as collateral (despite then having card and prepaid deposit) then avoid
Lewis, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good city hotel.
Good city hotel. Short tuk tuk ride from royal palace end river. Ideal for a short stay.
Roger, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Service way below standard
This was the fourth time staying here as each of the previous stays were good. However this will be the last time we stay there due to unsatisfactory service. In particular, the nightshift male front desk cover. He was particularly rude to my partner. He asked her for ID which was unwarranted, knowing full well I did not understand what he was questioning about. He was clearly not asking other guests the same. On a second occasion he was reluctant to say the least, to help with a problem with our keycard to the room. He claimed it was expired even though he had just watched me use it to gain lift access. In addition many, but not all, of the staff seemed uninterested in helping out with simple requests. This was disappointing as on previous visits that was not the case.
julian, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved it
Savong, 4-night trip
Verified Expedia guest review

8/10 Very good

Very nice pool area with sun and shade. However mainly for sunbathers. Why not add a few umbrellas for those guests that cannot lie in the sun. Area around the hotel lacks restaurants
Anne, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff convenient location
Verified Orbitz guest review

8/10 Very good

All round great hotel cant fault it only snag seemed to be the swimming pool with limited sun which cast a shadow on the pool very cold but apart from that very happy 😊
ADRIAN WILLIAM FRANK, 21-night trip
Verified Expedia guest review

10/10 Exceptional

Rooftop lounge
Convenient location, good selection at breakfast and they changed up the menu each day. Really friendly and helpful staff. Rooftop lounge was very convenient, we ate there nearly every night. Gym had a ping pong table, great space to relax or workout. The spa/steam room combo was the best.
Elizabeth, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel
Verified Expedia guest review

10/10 Exceptional

Staff were very helpful and friendly. Fantastic hotel in a great area!
Verified Expedia guest review