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DoubleTree by Hilton Rochester, Rochester

3.5 stars3.5 stars
1111 Jefferson RdRochesterNY14623United States of America, 855-239-9478
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Good3.9 / 5
Room
Great room
Location
Great location
Service
Fantastic service
Food
Delicious food
107See all 107 Hotels.com reviews
From 747 reviewsTripAdvisor Traveller Rating

DoubleTree by Hilton Rochester, Rochester

Hotel Info: 855-239-9478

from $139
  • One King Bed, Non-Smoking, Accessible
  • One King Bed, Non-Smoking, Roll In Shower
  • Standard, One King and One Sofa Bed
  • Standard, Two Double Beds
  • zz

At a glance

Key facts

Hotel size

  • This hotel has 249 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Other information

  • Smoke-free property

In the hotel

Things to do
  • Indoor pool
  • 24-hour fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 10000
  • Conference space size (meters) - 900
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Recent reviews

Good 3.9 /5 from 107 reviews

DoubleTree by Hilton Rochester, Rochester
Poor1.0 / 5
Very disappointing
Hotel was dark. Pool area and dining room dark. Hotel was cold. Rooms were fine but hallways were cold. Pool was cold. Hot tub gone. It was like staying in a closed hotel. The only good thing was dinner. Food was surprisingly fantastic and bartender/ server and chef wetter great.
1 night family trip
DoubleTree by Hilton Rochester, Rochester
Excellent4.0 / 5
nice stay except for room service
The room was comfortable and clean. The staff was friendly. We enjoyed our stay except that room service messed up our order and we had to eat breakfast at different times, which didn't make us happy. We ordered room service so we could enjoy our breakfast together.
1 night romance trip
DoubleTree by Hilton Rochester, Rochester
Good3.0 / 5
Modern, but even numbered rooms may be noisy.
Hotel desk was friendly, service was nice. Room was clean and comfortable although bathroom grout kind of dirty. The big problem was noise. With an atrium design, even numbered rooms border the atrium. The bar is there and even after the bar closed, noisy guests' voices were echoing at my room. At 6 a.m., Muzak began. The manager was apologetic and sympathetic and advised I could have asked security to quiet down the atrium guests. It seems, though, that the design of the hotel lends itself to noise. Ask for an odd numbered room and you will enjoy this otherwise nice hotel.
1 night trip with friends
DoubleTree by Hilton Rochester, Rochester
Fair2.0 / 5
Remodeling in progress, but that was only half th.
The maid banged on the door at 9:00 for no apparent reason. When asked what she wanted, she said sorry.
1 night family trip
DoubleTree by Hilton Rochester, Rochester
Outstanding5.0 / 5
The staff at the hotel is first class in every way. Hotel is under partial construction which isn't great. The staff goes above and beyond to make you forget about the minor construction inconvenience.
1 night business trip

See all reviews

DoubleTree by Hilton Rochester, Rochester

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