2/10 Poor
Feb 9, 2018
Awful customer service, awful experience
Awful, awful customer service. It's now been one month since I've been emailing and leaving voicemails in regards to an incorrect charge on my credit card and nobody at this hotel has the decency to respond. Not to mention I came for a little Christmas getaway, had to do with the hotel lacking enough staff members for the amount of people that were there (and there weren't even that many people there). We made a reservation for Christmas dinner at Keswick Hall's restaurant, Fossett's, weeks in advance since they were having a special Christmas prix fixe menu we were looking forward to. Sadly, we never got to eat that meal since the sole (!) waitress who we saw that night never came to our table. I let the person at the front desk know about our experience, she apologized and told me the manager would be in touch with me via email. Surprise! Aside from also not hearing back about the wrong credit card charge,it's been nearly 3 weeks- no email from the manager. I wonder- perhaps this manager trained the waitress who never acknowledged us that night--that would make a lot of sense. Don't spend money at this place--so many better options out there with actual customer service.
Tali, 2-night trip
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