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HS HOTSSON Smart Acapulco

Photo gallery for HS HOTSSON Smart Acapulco

Property amenity
On the beach, beach umbrellas
On the beach, beach umbrellas
4 outdoor pools
4 outdoor pools

Overview of HS HOTSSON Smart Acapulco

VIP Access

HS HOTSSON Smart Acapulco

3.5 star property
Costera Acapulco beachfront hotel with 4 restaurants and pool bar

8.0/10 Very Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is $91
Price available on 12/4/2022
Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

Room options

About this area

What's nearby

  • In Costera Acapulco
  • Parque Papagayo - 5 min drive
  • La Quebrada Cliffs - 16 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive
  • Area shuttle (surcharge)

Restaurants

  • Fisher's Acapulco - 4 min walk
  • Applebee's - 5 min walk
  • 100% Natural - 5 min walk
  • Italianni's - 5 min walk
  • Starbucks - 6 min walk

About this property

HS HOTSSON Smart Acapulco

At HS HOTSSON Smart Acapulco, you can spend time at the beach enjoying the shade from a beach umbrella, plus activities like surfing/body boarding, parasailing, and water skiing are nearby. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center. NUDE AT THE BEACH, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a children's pool. Fellow travelers like the helpful staff and location.

All inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), COVID-19 Guidelines (WHO), and WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 506 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 3 PM - 6 AM
  • Express check-in available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 150 per night)
  • Onsite valet parking (MXN 150 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Onsite carport

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • On the beach
  • Access to nearby outdoor pool
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (9483 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Built in 1982
  • ATM/banking
  • Terrace
  • 24-hour fitness center
  • 4 outdoor pools

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.
Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 356 for adults and MXN 175 for children (approximately)
  • Area shuttle service is offered for an extra charge

Parking

  • Self parking costs MXN 150 per night
  • Valet parking costs MXN 150 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • COVID-19 Guidelines (WHO)
  • WELL Health-Safety Rating (IWBI)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Outside food and drink are not permitted on the premises.

Also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

Does HS HOTSSON Smart Acapulco offer free cancellation for a full refund?
Yes, HS HOTSSON Smart Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at HS HOTSSON Smart Acapulco?
As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at HS HOTSSON Smart Acapulco on Dec 4, 2022 start from $91, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at HS HOTSSON Smart Acapulco?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at HS HOTSSON Smart Acapulco?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at HS HOTSSON Smart Acapulco?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at HS HOTSSON Smart Acapulco?
Yes. Self parking costs MXN 150 per night. Valet parking costs MXN 150 per night. Parking spots may be limited.
What are the check-in and check-out times at HS HOTSSON Smart Acapulco?
You can check in from 3 PM - 6 AM. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
What is there to do at HS HOTSSON Smart Acapulco and nearby?
Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a 24-hour fitness center. HS HOTSSON Smart Acapulco also has access to a nearby outdoor pool.
Are there restaurants at or near HS HOTSSON Smart Acapulco?
Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include Fisher's Acapulco (4-min walk), Applebee's (5-min walk), and 100% Natural (5-min walk).
Does HS HOTSSON Smart Acapulco have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around HS HOTSSON Smart Acapulco like?
HS HOTSSON Smart Acapulco is located on the waterfront in Costera Acapulco, a short 13-minute walk from Parque Papagayo and 4 minutes' walk from Condesa Beach. Travelers say this hotel is in a good location.

Overall score and ratings

8.0

Very Good

8.4/10

Cleanliness

8.1/10

Staff & service

7.7/10

Amenities

7.9/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

Madelon, 4-night trip
Verified Hotels.com guest review

6/10 Good

Sonia, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Overall nice vacation spot but when you buy all inclusive, I expect all inclusive. When we arrived to check-in, we were given a list of things I can and cannot have eat or drink. I felt it was misleading. But the food was good and some of the drinks were ok.
Consuelo, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

Near to the beach ,clean,good food , music,nice people
Silvia, 3-night romance trip
Verified Expedia guest review

4/10 Fair

it was noise, dirty, a very small pool for so many people. it was so crowded, that it was grose. the beach was crowded as well, with tons of people, that were not staying at the hotel.
Karla, 1-night business trip
Verified Expedia guest review

2/10 Poor

The food is not good, the pools are dirty, they dont have a selection of beers just two you can pick from, pool bars are gross they serve you beer out of a plastic can.
Gloriette, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

10 nice
Martin, 3-night family trip
Verified Orbitz guest review

8/10 Very Good

Good for a short stay
The hotel is old and definitely showing signs of aging, however, all we cared was a room with good air conditioning which we did! We didn’t use the pool as it was very crowded and didn’t feel safe swimming in it. I had some issues to take care of in the area so location was very important during our stay, you can go wrong with the location.
Nice view
Ericka, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and great price nice rooms and compfortable beds
Markus, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

The location was great. My daughters enjoyed the pool. There were very few to no trash cans so it was easy for people to leave trash on the floor around the pool. Guests around the pool would not follow rules or respect staff when asked to stop (throwing footballs, diving, bringing outside food). The beach directly off of the hotel was beautiful but they could also use more trash cans or assign staff to maintain beach cleanliness. Overall we had a pleasant experience. The room was great, AC worked great, shower was great, view was beautiful. There is a night club fairly close to the hotel so you will hear that music for the majority of the night.
Susana, 2-night family trip
Verified Expedia guest review