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1 room, 2 adults

HS HOTSSON Smart Acapulco, Acapulco

3.5-star3.5 stars
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670, Mexico

Bayfront hotel with 4 restaurants, near Condesa Beach
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.0
  • Was not happy, the staff catered to the white guess. Where ever i went in the hotel…Mar 17, 2019
  • Hotel had music in the open lobby area most nights that went late and interferred with…Mar 7, 2019
411See all 411 Hotels.com reviews
From 1,100 reviews

TripAdvisor Traveller Rating

HS HOTSSON Smart Acapulco, Acapulco

from $63
  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Suite, 1 King Bed, Balcony, Bay View
  • Senior Suite, 1 King Bed, Jetted Tub
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View
  • Family Suite, 3 Bedrooms
  • Luxury Executive Room
  • Bahia Executive Suite

What’s around HS HOTSSON Smart Acapulco, Acapulco

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Icacos Beach - 20 min walk
  • Parque Papagayo - 22 min walk
  • El Rollo Acapulco - 38 min walk
  • Plaza Bahia - 2 min walk

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 33 min drive
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Limited parking
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 506 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3 PM-6 AM
  • Check-out time is noon
  • Express check-in
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Valet parking (limited) *

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service
Things to do
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Outdoor pool
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Children's pool
  • Fitness facilities
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9483
  • Conference space size (meters) - 881
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 1982
  • Elevator/lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.

Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.

Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

HS HOTSSON Smart Acapulco, Acapulco’s small print

Also known as

  • Gran Plaza Acapulco
  • HS HOTSSON Smart Acapulco Hotel
  • Crowne Plaza Hotel Acapulco
  • HS HOTSSON Smart Hotel
  • Crowne Plaza Acapulco Hotel Acapulco
  • HS HOTSSON Smart

Policies

There is no cell phone service at this property due to its remote location.
Outside food and drink are not permitted on the premises. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the fitness facility.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs MXN 120 per night

Valet parking costs MXN 120 per night

Buffet breakfast is offered for an extra charge of MXN 249 for adults and MXN 125 for children (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.0 From 411 reviews

HS HOTSSON Smart Acapulco, Acapulco
Very Good8.0
Poor dinner service
Dinner service not so good. Very slow
anette, us3 night romance trip
HS HOTSSON Smart Acapulco, Acapulco
Exceptional10.0
Great hotel!
This hotel is perfect for a get away, right on the beach and close to all bars and clubs. Definitely recommend it.
Imara, us2 night family trip
HS HOTSSON Smart Acapulco, Acapulco
Exceptional10.0
Great Acapulco hotel
Hotel is updated from when it was a Crowne Plaza. Maintenance and staff were excellent. Would highly recommend.
Robert, usOther trip
HS HOTSSON Smart Acapulco, Acapulco
Very Good8.0
Clean with good service and direct beach access
Reception service was a little slow. We arrived later in the day and there was only one person at the check-in desk. They accommodated our request for 3 rooms that were close to each other. The service in the dining halls was outstanding. The food was great, there was a large selection that varied daily. The rooms were clean, except one room the bathroom had a funny smell to it. The pools were clean and there was a heated pool. The hotel beach area is small. If you go beyond the hotel's beach area the beach chairs are additional cost and they are managed separately. Restaurants and shopping just outside the hotel. It is in the main hotel zone with direct beach access. Location was excellent. Overall we were satisfied with our stay and would definitely stay there again.
elizabeth, us2 night family trip
HS HOTSSON Smart Acapulco, Acapulco
Exceptional10.0
Be careful of high ties at beach
Excellent experience, great service... suggestions: signage of danger at beach
Oscar A., us1 night family trip

See all reviews

HS HOTSSON Smart Acapulco, Acapulco

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