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Hotel Plaza Santiago

Photo gallery for Hotel Plaza Santiago

Exterior
Breakfast, lunch, dinner served; international cuisine
Lobby
Free toiletries, hair dryer, towels
Sauna

Overview of Hotel Plaza Santiago

Hotel Plaza Santiago

4.0 star property
4-star ski hotel with ski shuttle, near Gabriela Mistral Cultural Center
8.4 out of 10 Very Good
8.4/10 Very Good

494 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
The price is $103
Price available on 6/3/2023
Map
Av. Libertador Bernardo O'Higgins 136, Santiago, Region Metropolitana, 0
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Health club
  • Sauna
  • Self parking
  • Seasonal outdoor pool
  • Spa tub
  • 24-hour room service
  • 24-hour business center
  • Conference center
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Downtown Santiago
  • Santa Lucia Hill - 2 min drive
  • Palacio de la Moneda - 3 min drive
  • Plaza de Armas - 3 min drive
  • Costanera Center - 4 min drive
  • Julio Martinez Pradanos National Stadium - 6 min drive
  • San Cristobal Hill - 13 min drive
  • Parque Arauco Mall - 8 min drive

Getting around

  • Santiago Intl. Airport (SCL) - 20 min drive
  • Santiago Central Station - 16 min drive
  • Baquedano Station - 3 min walk
  • Catholic University Station - 4 min walk
  • Bellas Artes Station - 11 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • Bar El Bajo - 3 min walk
  • PortaCafé - 4 min walk
  • Bierstube - 3 min walk
  • Costa Brava - 4 min walk
  • Culto Bar - 3 min walk
Map

About this property

Hotel Plaza Santiago

Featuring a ski shuttle, Hotel Plaza Santiago is a great choice for your ski vacation in Santiago. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Urbano 136 Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a health club, and a fitness center are other highlights at this upscale hotel. Fellow travelers say good things about the helpful staff and location. The property is just a short walk to public transportation: Baquedano Station is 3 minutes and Catholic University Station is 4 minutes.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 291 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (USD 12 per day)
  • Wheelchair-accessible parking on site
  • Onsite garage

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle within 22 km*
  • Beach shuttle*
  • Ski shuttle*
  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store
  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Shopping

Working away

  • 24-hour business center
  • 13 meeting rooms
  • Conference center (16140 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Pool cabanas (surcharge)
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Health club
  • Seasonal outdoor pool
  • Spa tub
  • Sauna
  • At least 10% of profits reinvested in community & sustainability
  • No plastic drinking straws
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Accessible airport shuttle

Ski

  • Ski shuttle (surcharge)

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Urbano 136 Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Trafalgar Bar - This bar specializes in international cuisine. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 for adults and USD 15 for children
  • Airport shuttle service is offered for an extra charge of USD 45 per vehicle (one-way, maximum occupancy 3)
  • Area shuttle service to the beach, shopping center, and ski area is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 40 per night

Parking

  • Covered self parking costs USD 12 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM
  • The seasonal pool is open from November to April
  • Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Hotel Santiago
Crowne Plaza Santiago
Santiago Crowne Plaza
Crowne Plaza Santiago Hotel

Frequently asked questions

Does Hotel Plaza Santiago offer free cancellation for a full refund?
Yes, Hotel Plaza Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Plaza Santiago?
As of May 30, 2023, prices found for a 1-night stay for 2 adults at Hotel Plaza Santiago on Jun 3, 2023 start from $103, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Plaza Santiago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Plaza Santiago?
Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at Hotel Plaza Santiago?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Plaza Santiago?
Yes. Self parking costs USD 12 per day.
Is airport shuttle service offered by Hotel Plaza Santiago?
Yes, an airport shuttle is available. The charge is USD 45 per vehicle one-way.
What are the check-in and check-out times at Hotel Plaza Santiago?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Plaza Santiago and nearby?
Hotel Plaza Santiago has a seasonal outdoor pool and a sauna, as well as a health club.
Are there restaurants at or near Hotel Plaza Santiago?
Yes, Urbano 136 Restaurant offers international cuisine.
What's the area around Hotel Plaza Santiago like?
Hotel Plaza Santiago is in Downtown Santiago, a short 3-minute walk from Baquedano Station and 8 minutes' walk from Santa Lucia Hill. The local area is good for families and and our guests say it is very safe.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.3/10

Property conditions & facilities

7.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Very friendly staff
Jia ling, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Good location !
Simon, 2-night trip with friends
Verified Expedia guest review

8/10 Very Good

Verified Expedia guest review

4/10 Fair

It does not show on the hotel listing, but the Crowne Plaza was at the epicenter of civil protests 2-3 years ago. As such, the neighborhood is still very much boarded up and graffitied everywhere. It's very close to Lastarria but the immediate surrounding of the hotel is desolate. Additionally, the photos on the listing are not up-to-date. While it looks like some renovations have been done to the entrance and common (eating) areas, the hotel is a bit shabbier than the photos let on. There was some mould on the ceiling of our bathroom and the wood on the doors was in bad shape from lack of bathroom ventilation. The rooms are in need of an upgrade. The bed was very comfy and clean, though. We were particularly annoyed that the listing shows photos of a nice, well-equipped gym (which is a must for us when travelling). However, 1 of the 3 photos of the gym is clearly not at this hotel (the one with the pullies). Lastly, the Expedia listing mentioned the pool would be open from November to April. We arrived Nov 19th and the pool was not open and did not seem to be in the process of opening shortly. I recommend you look at the Crowne Plaza website directly to see if it's open or not.
Verified Expedia guest review

8/10 Very Good

Area around the hotel is sketchy as hell.
Verified Expedia guest review

4/10 Fair

Hotel is very tired. It is walled in behind guarded heavy security gates. The immediate area is awash in graffiti, and all stores and shops in the immediate area have permanently closed. Carpeting was worn and dirty and toilet did not flush properly.
Verified Expedia guest review

10/10 Exceptional

Ke, 3-night trip
Verified Expedia guest review

6/10 Good

Needs a makeover
The hotel is very tired: decor and tech-wise. Most staff lacked friendliness except Richy, who provided a welcoming touch.
2-night business trip
Verified Hotels.com guest review

6/10 Good

Good staff, clean and comfortable rooms, but a terrible restaurant, both in terms of cleanliness, the competence of the staff or the quality of the food does not reach the level of a street eatery in Zimbabwe.
Grachiia, 2-night business trip
Verified Expedia guest review

8/10 Very Good

Jose, 2-night trip
Verified Hotels.com guest review