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SureStay Plus Hotel by Best Western Raleigh North Downtown

Photo gallery for SureStay Plus Hotel by Best Western Raleigh North Downtown

Exterior
Outdoor pool, pool umbrellas, pool loungers
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room) | Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of SureStay Plus Hotel by Best Western Raleigh North Downtown

SureStay Plus Hotel by Best Western Raleigh North Downtown

3.0 star property
3-star Raleigh hotel with outdoor pool

6.8/10 Good

1,015 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Non-smoking
  • Air conditioning
Map
2715 Capital Blvd, Raleigh, NC, 27604

Room options

About this area

What's nearby

  • In Northeast Raleigh
  • North Hills Shopping Center - 4 min drive
  • Raleigh Convention Center - 7 min drive
  • North Carolina State University - 11 min drive
  • Crabtree Valley Mall - 7 min drive
  • PNC Arena - 12 min drive

Getting around

  • Raleigh-Durham International Airport (RDU) - 20 min drive
  • Raleigh Station - 7 min drive
  • Cary Station - 18 min drive

Restaurants

  • IHOP - 13 min walk
  • Buffalo Brothers Pizza & Wing - 17 min walk
  • Pho Far East - 3 min drive
  • Royal India restaurant - 3 min drive
  • Mami's Latín Style Rotisserie Chicken - 3 min drive

About this property

SureStay Plus Hotel by Best Western Raleigh North Downtown

At SureStay Plus Hotel by Best Western Raleigh North Downtown, you'll be 4.8 mi (7.7 km) from North Carolina State University and 5.2 mi (8.3 km) from Crabtree Valley Mall. Guests can take a dip in the outdoor pool, and freebies such as self-parking and wired Internet are added perks. Fellow travellers say good things about the helpful staff and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 139 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not accept prepaid credit, debit, or gift cards.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre

Services

  • 24-hour front desk
  • Laundry facilities
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 1974
  • Fireplace in lobby
  • Television in common areas
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible pool
  • Visual alarms in hallways
  • Handrails in stairwells
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Wireless Internet access (surcharge) (speed of 25+ Mbps) and free wired Internet
  • Free local calls
  • Desk chair

Food and drink

  • Mini fridge
  • Microwave (on request)

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 0 per stay (rates may vary)

Renovations and closures

This property is closed from 30 January 2023 to 31 December 2023 (dates subject to change).
This property will be closed from 18 January 2023 to 1 January 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Best Western Raleigh North-downtown Hotel
Best Western North-downtown Hotel
Best Western Raleigh North-downtown
Best Western North-downtown
Best Western Raleigh North Hotel Raleigh
Raleigh Best Western
Surestay Plus By Best Raleigh
Best Western Raleigh North downtown
SureStay Plus Hotel by Best Western Raleigh North Downtown Hotel

Frequently asked questions

Is SureStay Plus Hotel by Best Western Raleigh North Downtown currently open?
This property is closed from 30 January 2023 to 31 December 2023 (dates subject to change).
Does SureStay Plus Hotel by Best Western Raleigh North Downtown offer free cancellation for a full refund?
Yes, SureStay Plus Hotel by Best Western Raleigh North Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at SureStay Plus Hotel by Best Western Raleigh North Downtown?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at SureStay Plus Hotel by Best Western Raleigh North Downtown?
Yes, there's an outdoor pool.
Are pets allowed at SureStay Plus Hotel by Best Western Raleigh North Downtown?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at SureStay Plus Hotel by Best Western Raleigh North Downtown?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Raleigh North Downtown?
You can check in from 3 PM - midnight. Check-out time is 11:00 AM. Express check-in and check-out are available.
What is there to do at SureStay Plus Hotel by Best Western Raleigh North Downtown and nearby?
SureStay Plus Hotel by Best Western Raleigh North Downtown has an outdoor pool.
Are there restaurants at or near SureStay Plus Hotel by Best Western Raleigh North Downtown?
Yes. Nearby restaurants include IHOP (13-min walk), Royal India restaurant (2 mi) and Thai House Cuisine (2.4 mi).

Reviews

6.8

Good

7.0/10

Cleanliness

7.7/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Very good

Larvell, 3-night trip
Verified Hotels.com guest review

2/10 Poor

We cancelled. We tried for SureStay in Sacramento, California, not North Carolina.
Judith, 1-night trip
Verified Hotels.com guest review

6/10 Good

Dale, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Debbie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Steven, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Melvin, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Condition
The place was not a safe place to stay. The night door that is suppose to require a key to get in the latch was broken and anyone could walk in. In my room lock that stops someone from coming in was missing. Had I not driven 6 hours and prepaid I would've left that place in the dust. I think hotels.com should contact us about this place. I wouldn't have it on my site. Wires showing above the crown molding. Rest assured I slept with my pistol right by me. The breakfast was not good as well. Just a horrible place.
Ava, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Heather, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Disappointed....to say the least.
Got in late...10:30pm maybe...check in was easy but our room was in a back building...with two smokers outside the door...then key did not work...got another room...but the "non smoking" room smelled of smoke! Decided it was not good health for our family to stay in this room...also, that back part felt a little "sketchy", hall carpets were very dirty...room itself was not bad looking. Frustrated... we decided to find another hotel around 11:30pm -12:00 midnight!!! The other part of complex might be ok.....but....and it was not cheap...
Christine, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

kathlene, 1-night trip
Verified Hotels.com guest review