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Crowne Plaza Richmond Downtown, Richmond

3.5 stars3.5 stars
555 E Canal StreetRichmondVA23219United States of America, 800-491-6126
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Good3.9 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
336See all 336 Hotels.com reviews
From 848 reviewsTripAdvisor Traveller Rating

Crowne Plaza Richmond Downtown, Richmond

Hotel Info: 866-539-8117

from $153
  • Executive Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking (Penthouse)
  • Suite, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking (Parlor)
  • 1 King Bd Exec Access Roll In Shwr Nosmk
  • Room, 1 King Bed, Non Smoking
  • Standard Room
  • Room, 1 Queen Bed (Love Seat)
  • Standard Room
  • Club Room, 2 Double Beds, Non Smoking
  • 1 King Hear Access Transfer Shwr Nosmk
  • Standard Room
  • Room, 1 King Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 298 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time 3 PM-1 AM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Offsite

  • Free area shuttle within 2.00 mi

Other information

  • Smoke-free property

Also known as

  • Crowne Plaza Hotel Richmond Downtown
  • Crowne Plaza Richmond Downtown
  • Crowne Plaza Richmond Downtown Hotel Richmond
  • Richmond Crowne Plaza
  • Crowne Plaza Richmond Downtown Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Deposit: USD 50.00 per day

Optional extras

Self parking costs USD 15.00 per day with in/out privileges

Valet parking costs USD 20.00 per day with in/out privileges

Buffet breakfast is offered for an extra charge of USD 16 per person (approximately)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
  • Sauna
  • Golfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 13
  • Conference space
  • Meeting rooms 10
  • Conference space size (feet) - 13005
  • Conference space size (meters) - 1208
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1986
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Crowne Plaza Richmond Downtown, Richmond’s small print

Also known as

  • Crowne Plaza Hotel Richmond Downtown
  • Crowne Plaza Richmond Downtown
  • Crowne Plaza Richmond Downtown Hotel Richmond
  • Richmond Crowne Plaza
  • Crowne Plaza Richmond Downtown Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

Deposit: USD 50.00 per day

Optional extras

Self parking costs USD 15.00 per day with in/out privileges

Valet parking costs USD 20.00 per day with in/out privileges

Buffet breakfast is offered for an extra charge of USD 16 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 336 reviews

Crowne Plaza Richmond Downtown, Richmond
Outstanding5.0 / 5
Hotel Staff was amazing
We chose this location because we wanted to be downtown and not pay alot, we were not disappointed. This hotel is renovating and becoming a Marriott, but they were very nice at check-in and check-out and even gave us free parking. The two ladies on the front desk, one a manager were so nice and answered all our questions. Great location, close to freeways, good food, great bars, I would definitely go here again.
2 night family trip
Crowne Plaza Richmond Downtown, Richmond
Poor1.0 / 5
Don't be fooled- Not a real Crowne Plaza
Pros- 1. Location- it's close to shockhoe bottom 2. Amenities in room- large room, bathroom is up to date, the fridge is large, there's lots of soaps and toiletry items, and our room overlooked Brown Island Cons- 1. Check in took 50 mins. The staff said it was because a lot of people checked in that day. Ummmmm, lots of people check in every day to hotels. Our check in took almost 10 mins once we got to the counter because the woman checking us in was talking, answered a phone call, etc. no wonder we waited 50 minutes. I actually tweeted about this when I saw the line out the door to check in- and I got a response back from customer service for the hotel chain. They did ZERO to help. It's almost doubly worse to have the issue acknowledged and then nothing done. 2. Our air conditioner in the room doesn't work. When we got into the room it was 78. We turned the thermostat down to 63. 15 hours later the temp is... 77. 3. Our dead bolt to our room is broken. 4. We were woken up before 9am by a call from the front desk- they want to comp us breakfast. Nice, but we came here to sleep in. They needed to walk over to our room and slide the tickets under our door, instead of waking us up. And btw- I'm not eating breakfast here. Richmond has AMAZING places to eat and this hotel is not among them. I'm not signing up for another disappointing experience here... I'll update this review if anything changes but to date- we won't return.
1 night romance trip
Crowne Plaza Richmond Downtown, Richmond
Outstanding5.0 / 5
Great place and super value
I had to book a room at the last minute and was surprised to find the room at the Crowne Plaza to be less expensive than the so-called budget hotels. It was convenient to where I needed to be as well. The staff was extremely nice and helpful. I love that they offer valet parking so I know my car is safe. They even drove me to my meeting and picked me up afterward so I didn't have to bother driving around town. The room was nicely decorated and the bed was very comfortable. The wifi was strong which you don't find in many hotels. I'd highly recommend the Crowne Plaza!
1 night business trip
Crowne Plaza Richmond Downtown, Richmond
Good3.0 / 5
Noisy Neighborhood
Unfortunately there currently is a lot of building opposite the hotel that makes it less attractive and noisy. I also used the bar for a pre-dinner drink and felt it was a little dated in design etc.
1 night business trip
Crowne Plaza Richmond Downtown, Richmond
Excellent4.0 / 5
Christmas Vacation 2016
Very enjoyable
5 night trip

See all reviews

Crowne Plaza Richmond Downtown, Richmond

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