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The Sutton Place Hotel Vancouver

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Exterior
Indoor pool
Grand Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Executive Suite, 1 King Bed | Living area | 42-inch LCD TV with cable channels, TV, pay movies
Grand Room, 1 King Bed (Classic) | Living area | 42-inch LCD TV with cable channels, TV, pay movies

Overview of The Sutton Place Hotel Vancouver

VIP Access

The Sutton Place Hotel Vancouver

4.5 star property
Luxury hotel with spa, near Canada Place

8.8/10 Fabulous

2,207 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet friendly
  • Gym
The price is $135
Price available on 2/12/2023
Map
845 Burrard St, Vancouver, BC, V6Z2K6

Room options

About this area

What's nearby

  • In Central Vancouver
  • Vancouver Waterfront - 10 min walk
  • Canada Place - 12 min walk
  • Canada Place Cruise Ship Terminal - 13 min walk
  • Stanley Park - 33 min walk
  • Port of Vancouver - 35 min walk
  • Robson Street - 1 min drive
  • Vancouver Convention Centre - 5 min drive
  • Granville Street - 5 min drive
  • Rogers Arena - 5 min drive
  • BC Place Stadium - 8 min drive

Getting around

  • Vancouver Harbour Flight Centre (CXH) - 5 min drive
  • Vancouver Intl. Airport (YVR) - 38 min drive
  • Pitt Meadows, BC (YPK) - 50 min drive
  • Sechelt, BC (YHS-Sunshine Coast Regional) - 120 min drive
  • Galiano Island, BC (YMF-Montague Harbour Seaplane Base) - 133 min drive
  • Mayne Island, BC (YAV-Miners Bay Seaplane Base) - 153 min drive
  • Vancouver Rocky Mountaineer Station - 5 min drive
  • Vancouver Waterfront Station - 15 min walk
  • Pacific Central Station - 30 min walk
  • Burrard Station - 5 min walk
  • Vancouver City Center Station - 7 min walk
  • Granville Station - 9 min walk

Restaurants

  • Pacifico Pizzeria & Ristorante - 2 min walk
  • Salam Bombay - 2 min walk
  • Guu Original Thurlow - 3 min walk
  • Cafe Artigiano - 3 min walk
  • Bellaggio Cafe - 3 min walk

About this property

The Sutton Place Hotel Vancouver

Located 0.6 mi (1 km) from the airport, The Sutton Place Hotel Vancouver offers a great location, putting you within a 15-minute walk of Canada Place and Canada Place Cruise Ship Terminal. Guests can indulge in massages at the spa, and Boulevard Kitchen serves lunch and dinner. Other features of this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say good things about the helpful staff and central location. The property is just a short walk to public transportation: Burrard Station is 5 minutes and Vancouver City Center Station is 7 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 397 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-out available
  • Minimum check-in age - 19
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Onsite self parking (CAD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1986
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • Japanese
  • Korean
  • Russian
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Phone

Food and drink

  • Microwave (on request)

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna. The spa is open select days.

Dining

Boulevard Kitchen - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Gerard Lounge - Onsite bar. Open select days.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is undergoing renovations from October 19 2022 to June 30 2023 (completion date subject to change).
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Pets

  • Service animals exempt from fees
  • Pet deposit: CAD 40.00 per stay
  • Pets are allowed for an extra charge of CAD 40 per accommodation, per stay

Parking

  • Self parking costs CAD 50 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.</p><p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel Sutton Place
Hotel Sutton Place Vancouver
Sutton Place Hotel
Sutton Place Hotel Vancouver
Sutton Place Vancouver
Sutton Place Vancouver Hotel
Vancouver Hotel Sutton Place
Vancouver Sutton Place
Vancouver Sutton Place Hotel
The Sutton Vancouver Vancouver
The Sutton Place Hotel Vancouver Hotel
The Sutton Place Hotel Vancouver Vancouver
The Sutton Place Hotel Vancouver Hotel Vancouver

Frequently asked questions

Does The Sutton Place Hotel Vancouver offer free cancellation for a full refund?
Yes, The Sutton Place Hotel Vancouver does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Sutton Place Hotel Vancouver?
As of Feb 7, 2023, prices found for a 1-night stay for 2 adults at The Sutton Place Hotel Vancouver on Feb 12, 2023 start from $135, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Sutton Place Hotel Vancouver?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Sutton Place Hotel Vancouver?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at The Sutton Place Hotel Vancouver?
Yes, pets are welcome. There's a charge of CAD 40 per accommodation, per stay, and there's also a deposit of CAD 40.00 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Sutton Place Hotel Vancouver?
Yes. Self parking costs CAD 50 per night. Electric vehicle charging is available.
What are the check-in and check-out times at The Sutton Place Hotel Vancouver?
You can check in from 4:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at The Sutton Place Hotel Vancouver?
No, this hotel doesn't have a casino, but Great Canadian Casino at the Holiday Inn (4-min drive) and Starlight Casino (26-min drive) are both nearby.
What is there to do at The Sutton Place Hotel Vancouver and nearby?
Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Sutton Place Hotel Vancouver also has an indoor pool and a fitness center, as well as spa services.
Are there restaurants at or near The Sutton Place Hotel Vancouver?
Yes, there's an onsite restaurant, Boulevard Kitchen. Nearby restaurants include Cafe Il Nido (3-min walk), Thierry (3-min walk), and Joe Forte's Seafood & Chop House (4-min walk).
What's the area around The Sutton Place Hotel Vancouver like?
The Sutton Place Hotel Vancouver is in Central Vancouver, a short 5-minute walk from Burrard Station and 12 minutes' walk from Canada Place. Travelers say the area is central and good for shopping.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Nicholas, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mike, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Callie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Always our favorite…location, location
Laurie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Free upgrade to one bedroom suite!
It has been a few years since our last stay at Sutton Place in DT Vancouver. Our return stay did not disappoint as the hotel was in great shape, friendly staff, plus we enjoyed an upgrade to a nice one bedroom suite in the LaGrande tower. We will be back again soon!
David, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Christopher, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ronald, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kelly, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Completely Gone Downhill
Customer service = horrendous. We have stayed here for business for years and most recent stay was in Nov/Dec 2022. No real issues then other than the valet has not come back after COVID and the price is still $50 compared to valet at other hotels for $32 to $35. We checked in at about 2:30pm as the room was ready but again when I asked for the keys to work until 2pm on our checkout day I was told that was NOT guaranteed. I patiently explained that this happened at my Nov checkin and it is GUARANTEED 2 hour late checkout. I was told only til 1pm. Also was told there would be construction noise until 3pm on that day and we were okay with that. I called the manager and fixed the late checkout but then the next day at 10am there was loud drilling noises and no one could be in the room. My husband called and was told that it was communicated to us when we made the reservation. He demanded and received a new room but lost an hour of his day. We also had a bigger room with a fridge that had items stored. He was told that a fridge would come up. I came back from meetings 2 hours later and there was no fridge. A note about construction was there at the BOTTOM in the terms that I would not reread given that I just stayed there in Nov (construction was on then per their note). I said I wanted the fridge and to have the parking taken off my bill. No apology and told fridge would arrive "momentarily" - the fridge never arrived. I was laughed at when checking out by manager. NEVER AGAIN.
Mary E, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Michelle, 1-night business trip
Verified Hotels.com guest review