Tru by Hilton Gilbert

2.5 star property
Suburban hotel with outdoor pool, near SanTan Village

Choose dates to view prices

Tru by Hilton Gilbert

Photo gallery for Tru by Hilton Gilbert

Free daily buffet breakfast
Terrace/patio
Exterior
In-room safe, desk, laptop workspace, blackout drapes
Lobby

Overview of Tru by Hilton Gilbert

8.4

Very Good

Property highlights

  • Pet friendly
  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
The price is $111
Price available on 10/10/2023
Map
1950 S Santan Village Parkway, Gilbert, AZ, 85295
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • 24-hour fitness center
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Arcade/game room
  • Front-desk safe
  • Snack bar/deli
  • Microwave in a common area
Feel at home
  • Cribs/infant beds (surcharge)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

Room, 2 Queen Beds, Accessible (Hearing)

  • 315 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 315 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • 298 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • 298 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • Chandler Fashion Center - 14 min drive
  • Arizona State University - 22 min drive

Getting around

  • Phoenix - Mesa Gateway Airport (AZA) - 9 min drive
  • Chandler, AZ (CHD-Chandler Municipal) - 12 min drive
  • Mesa, AZ (MSC-Falcon Field Municipal) - 20 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 30 min drive
  • Scottsdale, AZ (SCF) - 40 min drive

Restaurants

  • Frost A Gelato Shoppe - 12 min walk
  • Grimaldi's Pizzeria - 9 min walk
  • Thirsty Lion Gastropub & Grill - 11 min walk
  • Pita Jungle - 3 min drive
  • Kona Grill - 13 min walk

About this property

Tru by Hilton Gilbert

When visiting Gilbert, Tru by Hilton Gilbert is a great choice to consider. You can go for a morning swim at the outdoor pool and visit the 24-hour fitness center for a workout. Fellow travelers say good things about the overall property condition and nearby shopping.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 98 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 50 lbs per pet)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area
  • Shared microwave
  • Snack bar/deli

Traveling with children

  • Playground
  • Children's games
  • Pool gate

What to do

  • Pool table

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2019
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • An outdoor pool
  • Arcade/game room
  • Lockers available

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 50.00 per stay
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

TRU Hilton Gilbert Property
Tru Hilton Gilbert Hotel
Tru Hilton Gilbert
Hotel Tru by Hilton Gilbert Gilbert
Gilbert Tru by Hilton Gilbert Hotel
Hotel Tru by Hilton Gilbert
Tru by Hilton Gilbert Gilbert
Tru Hilton Hotel
Tru Hilton
Tru by Hilton Gilbert Hotel
Tru by Hilton Gilbert Gilbert
Tru by Hilton Gilbert Hotel Gilbert

Frequently asked questions

Does Tru by Hilton Gilbert offer free cancellation for a full refund?
Yes, Tru by Hilton Gilbert does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Tru by Hilton Gilbert?
As of Oct 5, 2023, prices found for a 1-night stay for 2 adults at Tru by Hilton Gilbert on Oct 10, 2023 start from $111, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Tru by Hilton Gilbert?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Tru by Hilton Gilbert?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Tru by Hilton Gilbert?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 50 per accommodation, per stay, and there's also a deposit of USD 50.00 per stay. Service animals are exempt from fees.
Is parking offered on site at Tru by Hilton Gilbert?
Yes, there's free self parking.
What are the check-in and check-out times at Tru by Hilton Gilbert?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Tru by Hilton Gilbert?
No, this hotel doesn't have a casino, but Lone Butte Casino (16-min drive) is nearby.
What is there to do at Tru by Hilton Gilbert and nearby?
Tru by Hilton Gilbert has an outdoor pool and a 24-hour fitness center, as well as an arcade.
What's the area around Tru by Hilton Gilbert like?
Tru by Hilton Gilbert is a short 14-minute walk from SanTan Village and 14 minutes' walk from SanTan Village Marketplace.

Reviews

8.4

Very Good

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Loud A/C
I have stayed here a number of times over the past few years and things are going downhill. The worst part about the stay was the extremely loud A/C. Kept running even when I turned it off. Had to wear ear plugs.
LaDonna, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Road noise outside window was very loud. Bed was too soft. Two rooms on our floor had plumbing leaks so fans were set up in the hall. Very loud plus water was turned off for a few hours.
Janet, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

matt, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Would stay again but be aware...
We started in a king room that was painfully small, hardly enough room to walk around the bed, and no place to open the second suitcase. They moved us to a queen room that was significantly larger. I would not book a king room again unless I was traveling solo. Dispensing the shampoo, conditioner, soaps and lotion from wall containers certainly saves plastic and waste, but if a visitor has arthritic hands and has difficulty with a very firm grasp and squeeze, they would be unable to get any product out.
Susan, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Recommend staying here for anyone traveling
I will definitely be staying with them whenever I’m in town . Rooms clean , good breakfast and everyone so friendly .
Dee, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

There are plenty of other places around this place
Dirty walls, bathroom and floors. Colleague had a cockroach in their room. Service, distance and more focused on the phones.
Timothy, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff. Even with difficult customers
Check in / front end staff was Awesome. Namely Genesis and Rachel they always had a smile and were very attentive.tgey made us feel like we were part of the family. My Wife and I played cards in the lobby area and i couldn't help but notice how good they were at their jobs. They really seemed to enjoy it. I witnessed Genesis deal with a irritated customer who repeatedly Shushed her in a very disrespectful and demeaning way. Genesis let the woman vent and then proceded to help her with her reservation and get checked in. She was a hero this night.
Daniel, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

I was switched rooms as the AC was broken and making a loud noise. Host even mentioned many of their rooms "are like that". Second room I was put in the bathroom lights wouldnt turn on if all room lights were not on. The shower stopped running completely mid shower. Noice level was bad, took a few phone calls to reception to get an answer and then contacted my third party agency for help. Noise level stopped at about 2:30AM! No good sleep and no shower... not going back. Recommened another place.
alma, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Walter, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

The hotel is definitely a little run down, in need of some TLC. The door in our room wouldn't even latch. Calls down to the front desk went unanswered and finally went down myself and he was too busy playing on the pool table I guess. He did get us into a different room right away, but how does that go unnoticed by staff? It felt very unsafe and the rooms were just generally showing wear and tear, as was the elevator and public areas. Great location, very convenient.
Heather, 1-night family trip
Verified Orbitz guest review

General property information

Travelers Say
"Great, attentive and friendly staff, clean facilities, comfy room."
Reasons to Book
Comfortable Beds & Nice Bathroom
Check-In Time
3:00 PM
Check-Out Time
12:00 PM