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Crowne Plaza Northwest-Brookhollow, Houston

3.5 stars
12801 Northwest FwyHoustonTX77040United States of America, 800-491-6126
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Good3.6 / 5
Service
Fantastic service
Location
Great location
Amenities
Amenities are not the best
Vibe
Vibe is not too good
161See all 161 Hotels.com reviews
From 516 reviewsTripAdvisor Traveller Rating

Crowne Plaza Northwest-Brookhollow, Houston

Hotel Info: 866-539-8117

from $69
  • Standard
  • Room, 1 King Bed, Non Smoking (LEISURE)
  • Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Room, Accessible
  • Room, 1 King Bed, Non Smoking (UPGRADED 10TH FLOOR)
  • Standard Room
  • Standard Room
  • Executive Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking (MINI)
  • Room, 2 Double Beds, Non Smoking
  • Executive Room, 1 Queen Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 294 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only *

  • Up to 25 lb

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free RV/bus/truck parking

Offsite

  • Free area shuttle within 5 mi

  • Free shopping center shuttle

Other information

  • Smoke-free property

Also known as

  • Crowne Plaza Northwest-Brookhollow
  • Crowne Plaza Northwest-Brookhollow Hotel
  • Crowne Plaza Northwest-Brookhollow Hotel Houston
  • Crowne Plaza Northwest-Brookhollow Houston

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Mandatory fees

Deposit: USD 50 per night

Pet deposit: USD 25 per stay

Optional extras

Rollaway beds are available for an additional charge

Breakfast costs between USD 10 and USD 13 per person (approximately)

Pets are allowed for an extra charge of USD 25 per accommodation, per stay (maximum USD 25 per stay)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Spa tub
  • Golfing nearby
  • Nightclub
  • Use of nearby fitness center (discount)
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 14
  • Conference space size (feet) - 17000
  • Conference space size (meters) - 1579
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1983
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LCD TV
  • Pay movies
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Remingtons - This restaurant serves breakfast, brunch, and lunch.

Crowne Plaza Northwest-Brookhollow, Houston’s small print

Also known as

  • Crowne Plaza Northwest-Brookhollow
  • Crowne Plaza Northwest-Brookhollow Hotel
  • Crowne Plaza Northwest-Brookhollow Hotel Houston
  • Crowne Plaza Northwest-Brookhollow Houston

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Mandatory fees

Deposit: USD 50 per night

Pet deposit: USD 25 per stay

Optional extras

Rollaway beds are available for an additional charge

Breakfast costs between USD 10 and USD 13 per person (approximately)

Pets are allowed for an extra charge of USD 25 per accommodation, per stay (maximum USD 25 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 161 reviews

Crowne Plaza Northwest-Brookhollow, Houston
Poor1.0 / 5
Terrible customer service - with one exception
When I first approached the front desk I was the only one in line and there were two people standing behind the desk, one male and one female. The female totally ignored me, did not greet me with a hello or how can I help you, but then walked away for me and then started helping someone who came in after I did. The man was very friendly throughout the whole experience. Once we had checked into our room, everything was fine until the next day the room was cold and we tried to turn the heater on which caused a terrible smell to fill the room and the smoke alarm to go off - not just in our room but in every room downstairs. it wasn't just a regular smoke alarm, it was in a emergency evacuation alarm At 11 am on a Sunday. When I called the front desk for help they hung up on me. Second time I called to question why they hung up on me the friendly gentleman answered the phone and handled the situation with ease. Seriously, this guy deserves a raise. compared to how terrible the other people work there are, I sincerely mean that. We're going on day four and I still have yet to receive my deposit. I just called to ask when I would receive it and a woman named Rita answered the phone and was extremely rude. I told her it had now been four days since I've received my deposit and she said "it's Tuesday. it takes five business days." I can honestly say that I've never stayed in a hotel that took me five business days to get my deposit back. I do not recommend this hotel.
1 night trip with friends
Crowne Plaza Northwest-Brookhollow, Houston
Poor1.0 / 5
Gross room, would not stay again.
It was bad, the room was poorly lit, ugly, and unconformable. The ceiling was pealing away in the bathroom, there was pen writing on the walls, and the bed was super unconformable. The location was poor and in a seemingly bad part of town with at least a 20 minute drive to anywhere nice. Service was nice though.
2 night romance trip
Crowne Plaza Northwest-Brookhollow, Houston
Good3.0 / 5
Elevator inconvenience
One elevator wasn't working... Long lines for elevator... Had to use service elevator several times... The mattress was very uncomfortable...
2 night romance trip
Crowne Plaza Northwest-Brookhollow, Houston
Good3.0 / 5
We tried to get a drink at the bar at 9:10 on a Friday night. We were told that the bar was closed. That was very disappointing for a Friday night at a hotel bar.
2 night business trip
Crowne Plaza Northwest-Brookhollow, Houston
Excellent4.0 / 5
The staff was super friendly and accommodating. The room was very clean and comfortable.
1 night romance trip

See all reviews

Crowne Plaza Northwest-Brookhollow, Houston

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