I text to say I would be there at 17.50 (so not an unreasonable time). Got a text back saying as we didn't know your arrival time the keys were left a few minutes walk at another apartment block. It took me 20 minutes to find the block with the keys. Humping my bag in the rain, then back to the apartment. This was NOT a few minutes walk.
Te apartment was reasonable.
Will Never use again.