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Holiday Inn Hotel & Suites Charleston West, South Charleston

3.5 stars
400 Second AveSouth CharlestonWV25303United States of America, ‏‎855-239-9227
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Excellent4.2 / 5
Wellness Area
Great wellness & sports facilities
Pool
Great pool
Service
Fantastic service
Food
Food is all right
212See all 212 Hotels.com reviews
From 359 reviewsTripAdvisor Traveller Rating

Holiday Inn Hotel & Suites Charleston West, South Charleston

Hotel Info: 855-239-9227

from $122
  • Room, 1 King Bed
  • One King Bed, Non-Smoking, Accessible
  • Room, 2 Double Beds, Non Smoking
  • Room, 2 Double Beds
  • Suite, Multiple Beds, Non Smoking
  • Standard Room
  • Suite, 1 King Bed, Non Smoking
  • One queen bed non smoking
  • Room, 1 King Bed, Non Smoking (LEISURE)
  • Suite, Accessible, Non Smoking (ROLL IN SHOWER)
  • Room, 1 Queen Bed, Non Smoking, Kitchen
  • One King Bed, Non-Smoking, Roll In Shower
  • Executive Room, 1 King Bed, Non Smoking
  • Room, Accessible, Bathtub (MOBILITY)
  • Room, Accessible, Non Smoking (ROLL IN SHOWER)
  • Suite king non smoking

At a glance

Key facts

Hotel size

  • This hotel has 150 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed *

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport shuttle (available on request)

Parking

  • Free self parking

  • Free RV/bus/truck parking

Also known as

  • Holiday Inn Charleston West
  • Holiday Inn Hotel Charleston West

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 10 per night

Breakfast costs between USD 5 and USD 10 per person (approximately)

Pets are allowed for an extra charge of USD 25 per pet, per night

In the hotel

Food and drink
  • Breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Spa tub
  • Golfing nearby
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
  • Video-game console
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Mosa Cafe and Grille - This restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

Holiday Inn Hotel & Suites Charleston West, South Charleston’s small print

Also known as

  • Holiday Inn Charleston West
  • Holiday Inn Hotel Charleston West

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Rollaway beds are available for USD 10 per night

Breakfast costs between USD 5 and USD 10 per person (approximately)

Pets are allowed for an extra charge of USD 25 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 212 reviews

Holiday Inn Hotel & Suites Charleston West, South Charleston
Outstanding5.0 / 5
Perfect
Everything was so new and clean
1 night family trip
Holiday Inn Hotel & Suites Charleston West, South Charleston
Poor1.0 / 5
not good .
disappointed shower broke coffee pot not working and webb site said free breakfast. wrong they charged us.
1 night romance trip
Holiday Inn Hotel & Suites Charleston West, South Charleston
Excellent4.0 / 5
OK, but could be better.
The hotel is nice. The lobby and pool area is beautiful. However, the rooms are very dark and dated. The in-hotel restaurant was EXTREMELY slow at dinner. My kids and I waited for 20+ minutes for food to be served although it was not very busy and we did not order complicated food. The breakfast buffet is no longer free. It is now $9.99 per person with kids eating for free. The price of the buffet is incredibly high given that it is basically the same type of hot buffet that competitors offer for free.
1 night family trip
Holiday Inn Hotel & Suites Charleston West, South Charleston
Excellent4.0 / 5
Comfortable stay
Comfortable stay. Ate dinner and breakfast in restaurant and both were good. Nice enough and good for overnight stay breaking up trip from VA to Ohio.
1 night romance trip
Holiday Inn Hotel & Suites Charleston West, South Charleston
Fair2.0 / 5
Overpriced Motel
I have traveled to several cities and stayed at many hotels. This holiday inn hotel lacks service training, especially cleaning staff. We arrived past midnight, knowing the hotel will be short of staff, to my surprise though that there was NOBDY at the desk. The office right behind the front desk has its door wide open with security video on the monitor. There was no desk bell that we could ring to get attention from someone. Fortunately, a maintenance staff member walked pass by and paged the front desk personnel who was supposed to be there. Otherwise, we will be waiting for a very long time for him to come back from his smoke break. It just goes downhill from here. When we arrived to our room, it was evident that the bathroom was not cleaned properly. The remains (shaved hair) from the last customer who stayed in this room was all over the bathtub AND the faucet at the sink. This is beyond disgusting. I cannot believe I paid over $120 for this hotel. It only deems the name of a motel.
1 night business trip

See all reviews

Holiday Inn Hotel & Suites Charleston West, South Charleston

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