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The Westin Zagreb, Zagreb

5 stars
Krsnjavoga 1Zagreb10000Croatia, 800-491-6126
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Good3.9 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Quite clean
Vibe
Vibe is not too good
144See all 144 Hotels.com reviews
From 975 reviewsTripAdvisor Traveller Rating

The Westin Zagreb, Zagreb

Hotel Info: 866-539-8117

from $96
  • Deluxe Room (Class)
  • Single Room, 1 King Bed
  • Westin, Room
  • Deluxe Single Room, 1 King Bed
  • Westin, Standard Room, 1 King Bed
  • Deluxe Double Room

At a glance

Key facts

Hotel size

  • This hotel has 349 rooms

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets stay free (dogs and cats only)

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Self parking *

Also known as

  • Westin Hotel Zagreb
  • Westin Zagreb
  • Zagreb Westin
  • Westin Zagreb Hotel
  • The Westin Zagreb Hotel Zagreb

Policies

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: HRK 7 per person, per night for adults; HRK 3.50 per night for guests aged 11-17 years old. This tax does not apply to children under 11 years of age.

Deposit: HRK 500 per night

Optional extras

Early check-in can be arranged for an extra charge of HRK 75

Late check-out can be arranged for an extra charge of HRK 75

Self parking costs HRK 140 per day with in/out privileges

Rollaway beds are available for HRK 250 per day

Breakfast is offered for an extra charge of HRK 168 per person (approximately)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Scooter/moped rentals nearby
  • Casino
Working away
  • 24-hour business center
  • Meeting rooms 10
  • Conference space size (feet) - 17222
  • Conference space size (meters) - 1600
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms. Services include massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The Westin Zagreb, Zagreb’s small print

Also known as

  • Westin Hotel Zagreb
  • Westin Zagreb
  • Zagreb Westin
  • Westin Zagreb Hotel
  • The Westin Zagreb Hotel Zagreb

Policies

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: HRK 7 per person, per night for adults; HRK 3.50 per night for guests aged 11-17 years old. This tax does not apply to children under 11 years of age.

Deposit: HRK 500 per night

Optional extras

Early check-in can be arranged for an extra charge of HRK 75

Late check-out can be arranged for an extra charge of HRK 75

Self parking costs HRK 140 per day with in/out privileges

Rollaway beds are available for HRK 250 per day

Breakfast is offered for an extra charge of HRK 168 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 144 reviews

The Westin Zagreb, Zagreb
Good3.0 / 5
Could have been better.
A truly nice hotel that had a couple of major flaws. Comfortable, clean, spacious room. However, it was annoying not to have maid service until late in the afternoon. No hotel have we stayed in (all over the world) had maid service so late...usually they are done by 11:00 am. It would be nice to have a night light in the bathroom. Jack hammer noise from the remodel was terrible during several afternoons. Called to change rooms. The desk staff said they would check to see if it would be possible and let us know. They never called back. We should have been told that there was going to be remodeling going on during our stay so we could have booked somewhere else.
3 night romance trip
The Westin Zagreb, Zagreb
Outstanding5.0 / 5
Great
Excellent hotel, Resturant dinner was perfect, breakfast buffet was great, no complaints.
1 night business trip
The Westin Zagreb, Zagreb
Good3.0 / 5
Disappointed
Overall this is a 3-4 star hotel (nowhere near 5 star). Westins elsewhere are much nicer. It is a short walk away from the central town square, and is located adjacent to the Mimara museum. Being SPG members, we were given a room on the SPG preferred guest floor which was nice. But, the floor and room above had continual drilling and hammering throughout our stay between working hours. We complained about this to the staff but their only response was that it will stop at 5 pm. Not until our last day (in our 4 night/5 day stay) when we talked to the manager, were we given an apology and an offer to move to a quieter room. Also, when we asked the concierge to give us some tips about good restaurants in town, we were directed to an extremely pricey and obscure restaurant across town. This was a real shame because there are some exceptional restaurants in town - almost Michelin Star quality food and relatively inexpensive. It is better to find out about them through TripAdvisor or from local tour guides.
4 night romance trip
The Westin Zagreb, Zagreb
Outstanding5.0 / 5
Wonderful Zagram
Hotel Staff and food was great... we ate in the hotel dinning room every evening.. great buffet.... breakfast was also great.... perfect location for walking throughout the city.... very clean and safe
4 night romance trip
The Westin Zagreb, Zagreb
Excellent4.0 / 5
Wish the wi fi issue would be solved.
The wireless internet had to be signed into EVERY time with password of about 10 letters/numbers combination.....it was an aggravation and productivity challenge. And while there was a "remember this devise" option at log in, it generally forgot. This has been a problem for years so not sure why they have not solved the issue. It unfortunately downgrades the entire experience from what should be a 5 star. Everything else including wonderful staff, food, cleanliness, health club, location, services was EXCELLENT (5 star)!
3 night business trip

See all reviews

The Westin Zagreb, Zagreb

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