All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Grand Punta Cancun, Cancun

4-star4 stars
Boulevard Kukulkan Km 8.5CancunQROO77500Mexico

Cancun beachfront resort with spa, beach bar
  • Free WiFi and free parking
  • Collect nightsFor every 10 nights, get 1 free!
Very Good8.0
Location
Great location
Beach
Beautiful beach
Service
Fantastic service
Comfort
More comfort would be nice
1345See all 1,345 Hotels.com reviews
From 3,923 reviewsTripAdvisor Traveller Rating

Krystal Grand Punta Cancun, Cancun

from $170
  • Deluxe Room
  • Deluxe Room, Ocean View
  • Expedia VIP Suite
  • Junior Suite
  • Room, Balcony (Altitude Room )
  • Altitude Room 1 King Ocean View
  • Altitude Releve 1 King Ocean View
  • Suite Grand Altitude
  • Altitude Family
  • Free Up Grade to Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 395 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Buffet breakfast (surcharge)
  • 4 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers -
  • Elevator/lift
  • ATM/banking
  • Garden
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Grand Punta Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Premium food items
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Dining

O - Overlooking the ocean and garden, this restaurant serves breakfast only.

The Grill - Overlooking the ocean and pool, this restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

The Deli - This coffee shop serves breakfast, lunch, and dinner.

The Beach Bar and Grill - This beachfront bar serves lunch only. Guests can enjoy alfresco dining (weather permitting).

The Lounge and Terraces - This tapas bar serves lunch and dinner.

Recreation

On Site

  • Sauna
  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Krystal Grand Punta Cancun, Cancun’s small print

Also known as

  • Cancun Hyatt Regency
  • Krystal Grand Punta Cancun Hotel
  • Krystal Grand Punta Hotel
  • Krystal Grand Punta Cancun
  • Krystal Grand Punta
  • Hyatt Cancun
  • Cancun Regency
  • Cancun Regency Hyatt
  • Hyatt Cancun Regency
  • Hyatt Regency Cancun
  • Hyatt Regency Hotel Cancun
  • Regency Cancun
  • Regency Hyatt Cancun
  • Hyatt Regency Cancun Hotel Cancun

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast costs between MXN 280 and MXN 350 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Krystal Grand Punta Cancun, Cancun

Landmarks

  • In Hotel Zone
  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 1 min walk
  • Forum Beach - 1 min walk
  • Delphinus Dreams - 1 min walk
  • Forum By The Sea Mall - 7 min walk
  • Chac Mool Beach - 9 min walk
  • Plaza Caracol Mall - 10 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive
  • Free valet parking
  • Airport shuttle

Recent reviews

Very Good 8.0 From 1,345 reviews

Krystal Grand Punta Cancun, Cancun
Very Good8.0
Would not pay a lot for this hotel in high season
Pros: 1) Ocean View 2) Comfy Bed 3) Friendly and ready-to-to help staff 4) Delicious breakfast 5) Location of hotel is close to the party scene of the city Cons: 1) Decrepit shower and tub 2) Hard to book restaurants inside the hotel even for all-inclusive members 3) Smelly bedding sheets 4) Alcoholic beverage selection is below average, cheap stuff on display
A Traveler, us3 night trip
Krystal Grand Punta Cancun, Cancun
Good6.0
Beautiful hotel, but staff killed the experience.
The hotel was great. I loved the amenities and the rooms were clean. But I was not happy with the service. I came for my friends wedding, and due to the hotel being sold out Friday and Saturday, I was forced to stay at a hotel nearby. Although my friends added me to the list of guest who were invited to the wedding, I was not allowed to enter the hotel. Even after things were cleared up, I was treated very rudely by the security staff. I definitely did not feel like I was welcome there. I thought things would improve after I checked in on Sunday, but they actually got worse. One employee questioned how I got my wristband, and I was constantly followed by hotel security for no reason. The final straw was when I decided to ride to the airport with some friends, the security would not let me ride with them although I payed for the cab! The cab driver made me pay an extra 500 pesos to allow me to ride. Although there was plenty of room in the cab. Security sat there and said nothing although they knew that was wrong. I refuse to give my money to people who don't want me there. I will take my business elsewhere on my next trip to Cancun.
Nathan, us1 night trip
Krystal Grand Punta Cancun, Cancun
Exceptional10.0
Great stay 🤗
Was amazing all inclusive was great ocean view was worth the extra couple of bucks. Only feedback would be to have snacks/sweets available at all times not just the restaurant
Taneisha, us2 night trip
Krystal Grand Punta Cancun, Cancun
Exceptional10.0
Hotel is very clean, quiet, comfortable, and relaxing. Only negative review is that they don't accept cash at all their restaurants or their bar. Staff is very friendly and helpful. I traveled alone and felt safe at all times. Definitely very relaxing.
Frances, us4 night trip
Krystal Grand Punta Cancun, Cancun
Poor2.0
Not worth the money
Great location; honestly, you're paying for the view. But the food was terrible and the check-in was ridiculous. It was after 3pm and the room was still not ready and they could not tell me a time when it would be done. How is that possible? The rooms are quite old and the sheets felt like you are sleeping in a cheap motel. Wouldn't stay here again and wouldn't recommend it.
Sara, us1 night trip

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Krystal Grand Punta Cancun, Cancun

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