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Lancaster London, London

4 stars
Lancaster TerraceLondonEnglandW2 2TYUnited Kingdom, 800-491-6126
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Excellent4.2 / 5
  • I was very disappointed that the hotel did not let us know in advance that they were…Oct 29, 2016
  • Good: Receptionist was polite, helpful. Room/bed was clean. Bathroom was spacious. Great…Sep 15, 2016
1576See all 1,576 Hotels.com reviews
From 3,335 reviewsTripAdvisor Traveller Rating

Lancaster London, London

Hotel Info: 866-539-8117

from $137
  • Classic Twin Room, City View
  • Superior Twin Room, Park View
  • Suite (Embassy)
  • Superior Twin Room
  • Classic Double Room, City View
  • Superior Double Room
  • Deluxe Twin Room
  • Executive Double Room
  • Deluxe Double Room
  • Studio
  • Deluxe Suite
  • Executive Twin Room
  • Deluxe Double or Twin Room, City View
  • Superior Double Room, City View
  • Panoramic Suite, Park View
  • Executive Double or Twin Room, City View
  • Classic Double Room
  • Superior Double Room, Park View
  • Luxury Suite (Royal)
  • Superior Twin Room, City View
  • Classic Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 416 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 2 PM-2 AM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Also known as

  • Lancaster Hotel London
  • Lancaster London
  • London Lancaster
  • Lancaster London England
  • Lancaster London Hotel London
  • Royal Lancaster London
  • Lancaster London Hotel

Policies

This hotel will charge the guest's credit card for the first night's stay 24 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the fitness facility.

Optional extras

Rollaway beds are available for an additional charge

Continental breakfast is offered for an extra charge of GBP 19.50 per person (approximately)

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
Working away
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 12
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • Fireplace in lobby

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Island Grill - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nipa Thai - This restaurant specializes in Thai cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of Preferred Hotels & Resorts.

Lancaster London, London’s small print

Also known as

  • Lancaster Hotel London
  • Lancaster London
  • London Lancaster
  • Lancaster London England
  • Lancaster London Hotel London
  • Royal Lancaster London
  • Lancaster London Hotel

Policies

This hotel will charge the guest's credit card for the first night's stay 24 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the fitness facility.

Optional extras

Rollaway beds are available for an additional charge

Continental breakfast is offered for an extra charge of GBP 19.50 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 1576 reviews

Lancaster London, London
Excellent4.0 / 5
Modern, convenient hotel near Paddington Station
The Lancaster is a very nice, modern hotel near Paddington Station, on the Central Line, and across from Hyde Park. It had everything that I wanted. Perhaps it is not a luxury, five-star hotel, but a very nice four-star at a reasonable price. I would certainly stay there again.
3 night trip
Lancaster London, London
Excellent4.0 / 5
Lovely hotel, but some problems....
We arrived an hour before the 2pm check-in time, checked our luggage and were asked to return at 2pm. When we did, they still did not have rooms ready for us, and after waiting another 20 minutes, they put us on two separate floors, instead of having our two rooms near by. When I finally got to my room, neither key worked. Back to the desk for keys that worked. The TV did not work (repair man found it unplugged behind the desk). Cabinet hinge was broken, so when I opened it, the door almost fell off. Luggage did not come for almost 30 minutes later.
4 night family trip
Lancaster London, London
Good3.0 / 5
Disappointment at Lancaster
We booked a superior room..i.e. High up , park view. It was. 20 story building. Floors 11 -20 were undergoing renovations. We were on 9th floor, partial park view, with drilling, hammering starting each morning first thing. No mention was made of this in booking yet it obviously was a long term project.
4 night romance trip
Lancaster London, London
Outstanding5.0 / 5
Great location, great customer service
This was not our first time to stay here; we've stayed a few days at a time 2 years in a row. But this time we stayed for 24 nights. The upside is the location and, above all, the staff, who are warm, friendly, and very service-oriented. The one downside is that the hotel is a bit older with all that goes with that: we had occasional trouble with the shower/ tub taking 10 minutes to drain and the toilet tank taking 10 minutes to refill so we could flush (e.g., if two people used the toilet in succession). But the hotel is under renovation currently, management seems committed to constant improvements, and I will reiterate that the staff is wonderful. The hotel has a Thai theme (including the fruity water available in the lobby), two first rate restaurants (one of them Thai and one European), and I can't emphasize enough how friendly and helpful everyone was. The room was plenty big enough to be comfortable-- certainly good value for London Zone 1. The location is great: right next to Lancaster Gate Station, only 10 minutes from Paddington, right next to a bus stop going every which way, and you can walk anywhere in Central London within 30-40 minutes if that's what you prefer. Right across the street from the park. We'll definitely try to book it for our next trip to London in 2017. (Did I mention how friendly and helpful the staff was? UNIFORMLY so).
24 night romance trip
Lancaster London, London
Outstanding5.0 / 5
Excellent place to stay. Perfect for the price.
First time staying here and will definitely be back again! Very accommodating. Extremely attentive staff. Great restaurants and places to have a drink. Amazing views of Hyde Park.
1 night family trip

See all reviews

Lancaster London, London

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