All hotels in New Orleans, Louisiana, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Sheraton New Orleans Hotel, New Orleans

4 stars
500 Canal StNew OrleansLA70130United States of America
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.3 / 5
Location
Great location
Wellness
Great wellness & sports facilities
Service
Fantastic service
WiFi
WiFi system needs upgrading
1044See all 1,044 Hotels.com reviews
From 1,991 reviewsTripAdvisor Traveller Rating

Sheraton New Orleans Hotel, New Orleans

from $145
  • Suite
  • Traditional Room, 2 Double Beds
  • Deluxe Room
  • Deluxe Room
  • Traditional Room, 1 King Bed
  • Deluxe Room
  • Club Room
  • Executive Suite, 1 King Bed
  • Traditional Room
  • Club Room, 1 King Bed, Business Lounge Access
  • Club Room, 2 Double Beds, Business Lounge Access

At a glance

Key facts

Hotel size

  • This hotel has 1,110 rooms
  • This hotel is arranged over 49 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets stay free (dogs only)

  • Restrictions apply *

  • 2 per room (up to 40 lb)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel New Orleans Sheraton
  • Hotel Sheraton New Orleans
  • New Orleans Hotel Sheraton
  • New Orleans Sheraton
  • New Orleans Sheraton Hotel
  • Sheraton Hotel New Orleans
  • Sheraton New Orleans
  • Sheraton New Orleans Hotel
  • Sheraton New Orleans Hotel New Orleans

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Parking height restrictions apply.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Valet parking costs USD 48.95 per night with in/out privileges

Refrigerators are available for USD 10 per stay

Rollaway beds are available for USD 25.00 per stay

Full breakfast is offered for an extra charge of USD 19.75 per person (approximately)

WiFi is available in guestrooms for USD 14.95 per night (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 14.95 per day (rates may vary)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Pool sun loungers
  • Use of nearby fitness center (discount)
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 54
  • Conference space size (feet) - 105700
  • Conference space size (meters) - 9820
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1982
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Roux Bistro - This bistro serves breakfast and lunch.

Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar.

Starbucks Coffee - This coffee shop serves breakfast and lunch.

Sheraton New Orleans Hotel, New Orleans’s small print

Also known as

  • Hotel New Orleans Sheraton
  • Hotel Sheraton New Orleans
  • New Orleans Hotel Sheraton
  • New Orleans Sheraton
  • New Orleans Sheraton Hotel
  • Sheraton Hotel New Orleans
  • Sheraton New Orleans
  • Sheraton New Orleans Hotel
  • Sheraton New Orleans Hotel New Orleans

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Parking height restrictions apply.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Valet parking costs USD 48.95 per night with in/out privileges

Refrigerators are available for USD 10 per stay

Rollaway beds are available for USD 25.00 per stay

Full breakfast is offered for an extra charge of USD 19.75 per person (approximately)

WiFi is available in guestrooms for USD 14.95 per night (rates may vary)

High-speed Internet access (wired) is available in guestrooms for USD 14.95 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 1044 reviews

Sheraton New Orleans Hotel, New Orleans
Outstanding5.0 / 5
Family reunion
1 night family trip
Sheraton New Orleans Hotel, New Orleans
Poor1.0 / 5
Never Again
I booked the hotel two weeks before my arrival, at the time the hotel knew there would be a scheduled power outage to replace a transformer. The power was out from 10:00 AM to 7:30PM not a minor issue as I had planned to work in the hotel room most of the day. After 10:00 AM I moved across the street to the Starbucks at the Marriot. I had a dinner planned for the evening, so I had to change. At the hotel they gave me a “glow stick” for illumination. I have asked for a refund for my room charges for the night, I have contacted them twice, first they did not return my call, then I did speak with somebody, but they have not bothered to call back, still no refund. I think this incident constitutes fraud and since I booked it online it is wire fraud. They should never have accepted bookings for a time when they knew the hotel would be in the dark. I have stayed at the hotel the last 5 years for the same tradeshow, but will never again stay here.
4 night business trip
Sheraton New Orleans Hotel, New Orleans
Outstanding5.0 / 5
The Big Easy has a Big Easy Hotel on Canal Stree
We enjoyed the very large hotel lobby. The space filled up with happy friendly people and it was a party equal to New Orleans style. The Bartenders were professional and great with specialty drinks. The piano music and lighting make you feel like you were at the party. The hotel service was flawless. The price was fair and room coffee was perfect.
2 night trip with friends
Sheraton New Orleans Hotel, New Orleans
Outstanding5.0 / 5
Excelente
Excelente
2 night family trip
Sheraton New Orleans Hotel, New Orleans
Fair2.0 / 5
NOLA night 1
check in was great. very friendly. no free wifi in rooms.. for 275 per night, it should be free. rooms were small, there were rocks/sand in the bathtub. housekeeping knocked at 830am!! not very nice.
1 night trip

See all reviews

Sheraton New Orleans Hotel, New Orleans

Is the description of this hotel not correct? Tell us