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All properties in New Orleans, Louisiana, United States of America
1 room, 2 adults

Sheraton New Orleans Hotel, New Orleans

4-star4 stars
500 Canal St, New Orleans, LA, 70130, United States of America

4-star hotel with outdoor pool, near Canal Street
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.4
Location
Great location
Service
Fantastic service
Bar
Bar is awesome
WiFi
Regular internet service
1153See all 1,153 Hotels.com reviews
From 2,877 reviews

TripAdvisor Traveller Rating

Sheraton New Orleans Hotel, New Orleans

from $99
  • Traditional Room, 1 King Bed
  • Traditional Room, 2 Double Beds
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Club Room, 1 King Bed
  • Club Room, 2 Double Beds
  • Executive Suite, 1 King Bed
  • Executive Suite, 1 King Bed
  • Suite, 1 King Bed

What’s around Sheraton New Orleans Hotel, New Orleans

Landmarks

  • In Central Business District
  • Canal Street - 1 min walk
  • Bourbon Street - 3 min walk
  • Audubon Aquarium of the Americas - 7 min walk
  • Jackson Square - 10 min walk
  • Cafe Du Monde - 11 min walk
  • French Market - 14 min walk
  • National World War II Museum - 14 min walk

Getting around

  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 25 min drive
  • New Orleans Union Passenger Terminal - 21 min walk

At a glance

Key facts

Hotel size

  • This hotel has 1,110 rooms
  • This hotel is arranged over 49 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-out

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

  • Pets stay free (dogs only)

  • Restrictions apply *

  • 1 per room (up to 40 lb)

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

WiFi rated fast

  • Great for browsing, email, gaming, and video chat

Transportation

Parking

  • Valet parking *

  • Car charging point

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Bicycle rentals nearby
Working away
  • Business center
  • Number of meeting rooms - 37
  • Conference space
  • Conference space size (feet) - 105041
  • Conference space size (meters) - 9759
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1982
  • Elevator/lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • French
  • Spanish
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Roux Bistro - This bistro specializes in Cajun/Creole cuisine and serves breakfast and lunch.

Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Sheraton New Orleans Hotel, New Orleans’s small print

Also known as

  • Hotel New Orleans Sheraton
  • Hotel Sheraton New Orleans
  • New Orleans Hotel Sheraton
  • New Orleans Sheraton
  • New Orleans Sheraton Hotel
  • Sheraton Hotel New Orleans
  • Sheraton New Orleans
  • Sheraton New Orleans Hotel
  • Sheraton New Orleans Hotel New Orleans

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs USD 46 per night with in/out privileges

Full breakfast is offered for an extra charge of USD 24 per person (approximately)

WiFi is available in guestrooms for USD 12.95 per night (rates may vary)

Wired Internet access is available in guestrooms for USD 16.95 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.4 From 1,153 reviews

Good 6.0
Nice hotel, shabby room
Everyone who worked at the hotel was very friendly and accommodating. The room was a bit shabby. There was no air flow from the vent in the bathroom, so it was constantly humid and warm in there, despite having our room A/C blasting. The bathtub was not properly cleaned. The ceiling was peeling and the A/C vent in the bathroom was full of gray dust. Our view looked out over the pool. The pool was small, crowded, and consistently cloudy. At times, one could not even make out the Sheraton symbol on the bottom of the pool. The bar was nice, but expensive. Breakfast was too expensive, so we did not eat there. The hotel is very pet friendly with a convenient pet relief area. This hotel is within walking distance to many sights and restaurants. All in all, a nice hotel, excellent employees, but a subpar room.
us3 night family trip
Fair 4.0
Expected better
It was nice but I expected better for what I paid. The AC wasn't cooling and I complained twice and they told me they couldn't do anything about it. So I woke up numerous times every night bc it was so hot.a fridge in the room would've been nice too.
LUCIE, us3 night romance trip
Exceptional 10.0
Loved it!
My stay was great! Good location, very clean and friendly staff!
Shamara, usFamily trip
Exceptional 10.0
As I was doing the search for this stay the rates kept changing every time I checked different days. I felt rushed and wound up making the wrong reservation. There was a large service fee added on that I didn't remember reading about during the process.
Jay, usRomance trip
Very Good 8.0
It was great
Jerry, us1 night trip with friends

Sheraton New Orleans Hotel, New Orleans

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