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The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun

4 stars
KM. 12.5 Blvd KukulcanZona Hotelera, CancunQROO77500Mexico, 800-491-6126
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Excellent4.5 / 5
Location
Great location
Pool
Great pool
WiFi
Good internet service
Value
Fairly good value for money
383See all 383 Hotels.com reviews
From 4,746 reviewsTripAdvisor Traveller Rating

The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun

Hotel Info: 866-539-8117

from $168
  • Room, 1 Bedroom, Ocean View
  • Studio Ocean View Villa
  • Studio, Ocean View
  • One Bedroom Ocean View Villa
  • Two Bedroom Villa

At a glance

Key facts

Hotel size

  • This hotel has 384 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 10 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Other information

  • Smoke-free property

Also known as

  • Cancun Lagunamar
  • Westin Villas Cancun
  • Cancun Lagunamar Westin
  • Cancun Westin Villas
  • Westin Lagunamar Cancun Resort
  • Westin Lagunamar Ocean Resort Villas
  • Westin Lagunamar Ocean Resort Villas Cancun
  • Westin Lagunamar Ocean Villas
  • Westin Lagunamar Ocean Villas Cancun
  • Westin Ocean Resort Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 390 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for MXN 167 per night (rates may vary)

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Health club
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Tennis on site
  • Steam room
  • Pool umbrellas
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Recharge the body and mind in our signature Westin Heavenly Spa, including four individual treatment rooms, two couple’s treatment rooms, four oceanfront thatch-roofed cabanas, and manicure and pedicure stations—in which to experience our comprehensive treatments.

Our spa menu includes a complete range of rejuvenating therapies, from full body regimens, which include gentle skin exfoliation, wraps, massage and custom facials, to specialized kids’ treatments and signature Westin spa packages—all using premier spa products. With idyllic lighting and Mayan-themed ambiance, rejuvenation is the goal.

Also available are in-room spa treatments, beginning with the delivery of a personalized spa basket to your suite. Enjoy the CD of soothing music before and during your treatment and a variety of aromatherapy oils and sprays, allowing you to choose the ambiance for your experience.

Reservations are recommended and cancellation policies apply.

Dining

Oceano - Overlooking the ocean and garden, this restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Viento - This beachfront restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Tennis on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby

The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun’s small print

Also known as

  • Cancun Lagunamar
  • Westin Villas Cancun
  • Cancun Lagunamar Westin
  • Cancun Westin Villas
  • Westin Lagunamar Cancun Resort
  • Westin Lagunamar Ocean Resort Villas
  • Westin Lagunamar Ocean Resort Villas Cancun
  • Westin Lagunamar Ocean Villas
  • Westin Lagunamar Ocean Villas Cancun
  • Westin Ocean Resort Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 390 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for MXN 167 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 383 reviews

The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Good3.0 / 5
The Westin Lagunamar - Not What It Used to Be
I have stayed at the Westin Lagunamar a few times. During past stays, there was never a compliant on my part. Since my last visit, this hotel has changed somewhat. Overall housekeeping was good. There was one occasion where housekeeping started to clean my room in my absence, but never finished. The bed was left half-made, the floor was not swept or mopped, the counter-tops left dirty. The hotel apologized and sent up someone to fix the situation immediately. Two days later, my room was not cleaned at all. I called down to the front desk, waited 30 minutes and no one came. I had to go speak with the manager in person in order to have the issue addressed. Now some would say this isn't a big deal, put when paying 200 plus a night for a room during peak season it is. The pool was filled with unruly children, some not accompanied by parents. Others decided to play water football over other peoples heads as if the pool belonged to them exclusively. My favorite was the drunk people swimming in the pool at night- what a delight to find cups and other objects left floating in the pool. This hotel seems more concerned with selling timeshares then good service. I received a phone call everyday asking to attend a timeshare meeting. My suggestion- stay at the Ritz Carlton. I have stayed at the Ritz on a few occasions, and the service is out of this world.
10 night family trip
The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Outstanding5.0 / 5
Relaxing vacation
We had a wonderful relaxing time. The property is well kept, clean, kids friendly, and safe! We made good use of the full kitchen and cooked meals every night. The resort grocery store had basic necessities such as meat,spices and fresh vegetables.
4 night family trip
The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Excellent4.0 / 5
Property is mainly a timeshare, restaurant is expensive, and not very good.Service was slow - but if staying in one of the apartment suites, you can cook and provide yourself meals its excellent, modern and clean.
1 night family trip
The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Good3.0 / 5
Expected better customer service at the Westin
Everything has been perfect but the check in and the manager, horrible customer service. But perfect location and beautiful beach
1 night trip with friends
The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Outstanding5.0 / 5
Amazing property for the price! I'd stay again. Great location as well.
2 night business trip

See all reviews

The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun

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