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The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun

4 stars4 stars
KM. 12.5 Blvd KukulcanZona Hotelera, CancunQROO77500Mexico, 800-491-6126
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Excellent4.5 / 5
Room
Great room
Location
Great location
Bar and Beverages
Bar is awesome
Pool
Great pool
384See all 384 Hotels.com reviews
From 5,072 reviewsTripAdvisor Traveller Rating

The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun

Hotel Info: 866-539-8117

from $259
  • Room, 1 Bedroom, Ocean View
  • Studio Ocean View Villa
  • Studio, Ocean View
  • One Bedroom Ocean View Villa
  • Two Bedroom Villa

At a glance

Key facts

Hotel size

  • This hotel has 384 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 10 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Other information

  • Smoke-free property

Also known as

  • Cancun Lagunamar
  • Westin Villas Cancun
  • Cancun Lagunamar Westin
  • Cancun Westin Villas
  • Westin Lagunamar Cancun Resort
  • Westin Lagunamar Ocean Resort Villas
  • Westin Lagunamar Ocean Resort Villas Cancun
  • Westin Lagunamar Ocean Villas
  • Westin Lagunamar Ocean Villas Cancun
  • Westin Ocean Resort Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 390 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Health club
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Tennis on site
  • Steam room
  • Pool umbrellas
  • Sauna
  • Arcade/game room
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Recharge the body and mind in our signature Westin Heavenly Spa, including four individual treatment rooms, two couple’s treatment rooms, four oceanfront thatch-roofed cabanas, and manicure and pedicure stations—in which to experience our comprehensive treatments.

Our spa menu includes a complete range of rejuvenating therapies, from full body regimens, which include gentle skin exfoliation, wraps, massage and custom facials, to specialized kids’ treatments and signature Westin spa packages—all using premier spa products. With idyllic lighting and Mayan-themed ambiance, rejuvenation is the goal.

Also available are in-room spa treatments, beginning with the delivery of a personalized spa basket to your suite. Enjoy the CD of soothing music before and during your treatment and a variety of aromatherapy oils and sprays, allowing you to choose the ambiance for your experience.

Reservations are recommended and cancellation policies apply.

Dining

Oceano - Overlooking the ocean and garden, this restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Viento - This beachfront restaurant specializes in regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Tennis on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby

The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun’s small print

Also known as

  • Cancun Lagunamar
  • Westin Villas Cancun
  • Cancun Lagunamar Westin
  • Cancun Westin Villas
  • Westin Lagunamar Cancun Resort
  • Westin Lagunamar Ocean Resort Villas
  • Westin Lagunamar Ocean Resort Villas Cancun
  • Westin Lagunamar Ocean Villas
  • Westin Lagunamar Ocean Villas Cancun
  • Westin Ocean Resort Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 390 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 384 reviews

The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Outstanding5.0 / 5
We love it !
Pleasant experience! We are coming back again.
10 night family trip
The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Poor1.0 / 5
Waste of money on false advertising.
Hotels.com misrepresented the facility. It's timeshare owned not a hotel. I swear it said All Inclusive but it wasn't and finally, you state as a benefit "airport Shuttle". This is FALSE. There is a $45 charge to take the shuttle which is not affiliated with the hotel so I paid $90 round trip for a hotel that you advertise having an airport shuttle. If I had known all of this, I would not have booked with Hotels.com. I am reluctant to use Hotels.com in the future.
3 night romance trip
The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Excellent4.0 / 5
Great location and nice room
Very nice setup in the room with full modern kitchen and a separate bedroom. Great for our family. Supermarket and plenty of shopping and restaurants right across the street.
2 night family trip
The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Fair2.0 / 5
Never Again
We were treated by front staff as if we were criminals! We had four couples in our entire party. We arrived to the hotel earlier than the couple we were going to share a room with. We asked if we could check our luggage and provide passports to spend time with other 2 couples already there as their gusts until other friends arrived. We were told no, even though another couple owned a timeshare on premises. We would have to wait in the lobby until our other friends arrived. Which ended up being another 4 hours because their flight was delayed, and their room was not even ready. We finally just booked a room on our own so we could move from the lobby and visit our other friends. Security even followed my husband to the bathroom. I cannot believe how we were treated. And will never again spend money st this resort. We took four couples and spent a lot of money to be treated so poorly. Pool staff was great, food was decent , room was clean except broken toilet overflowing, and bed was comfortable. It's so unfortunate because we would have visited again if it weren't for the horrible hospitality.
3 night trip with friends
The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun
Outstanding5.0 / 5
Place was great. Clean pools beautiful. Beach was amazing!
5 night family trip

See all reviews

The Westin Lagunamar Ocean Resort Villas, Cancun, Cancun

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