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Sheraton Santiago Hotel and Convention Center

4.0 star property
Winery hotel with outdoor pool, connected to the convention center, near Costanera Center

Choose dates to view prices

At the heart of Santiago, Sheraton Santiago Hotel and Convention Center offers a vibrant retreat. Relax in the sauna or steam room, then grab a bite at one of 4 on-site restaurants serving international cuisine. With an indoor pool, outdoor pool, garden and free public WiFi you'll feel right at home.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Pool bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Garden
$127 nightly
The total price is $127
May 15 - May 16

Why we love this property

Diverse dining choices
This hotel boasts 4 restaurants, a cafe, and 3 bars with international cuisine. Diners enjoy poolside views, garden settings, and vegan or vegetarian options.
Premium sleep comfort
Slip into plush bathrobes after turndown service. Dream peacefully with blackout drapes. 24-hour room service satisfies midnight cravings.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

8.8 out of 10
Excellent
(64 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, City View

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Pool View

9.4 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Executive Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

A modern hotel room with a large window offering a city view, a sofa, a coffee table, and a television.

Club Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace (Terrace)

Club Suite, 1 King Bed, Terrace (Terrace) | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Terrace (Terrace)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

What's nearby

  • Santiago Metropolitan Park - 3 min walk - 0.3 km
  • Lo Contador - 6 min walk - 0.5 km
  • Clínica Indisa - 6 min walk - 0.6 km
  • Sculpture Park - 7 min walk - 0.7 km
  • Costanera Center - 18 min walk - 1.6 km

Getting around

  • Santiago Intl. Airport (SCL) - 22 min drive
  • Hospitales Station - 6 min drive
  • Parque Almagro Station - 7 min drive
  • Matta Station - 7 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Manuel Montt Station - 14 min walk
  • Los Leones Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Meeting Cafe - ‬8 min walk
  • ‪El Cid Restaurant - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪San Cristobal Tower - ‬3 min walk

About this property

Sheraton Santiago Hotel and Convention Center

  • When you stay at Sheraton Santiago Hotel and Convention Center, you'll be within a 10-minute drive of Costanera Center and Parque Arauco Mall. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at El Jardin Coffee Shop, one of 4 restaurants, which serves international cuisine and is open for lunch and dinner. Other highlights include 3 bars/lounges, a poolside bar, and a fitness center. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Pedro de Valdivia Station is 14 minutes and Manuel Montt Station is 14 minutes.

At a glance

DONE

Hotel size

    • 379 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
    • Off-leash area available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • WiFi (speed: 25+ Mbps) and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Onsite self parking (fees apply)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Area shuttle within 50 km*
DONE

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Skiing nearby

Working away

  • Business center
  • Meeting room
  • Conference space (7578 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 25+ Mbps) and wired internet (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling

Special features

Dining

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.
El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.
El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

Optional extras

  • WiFi is available in guestrooms for an extra charge
  • Wired internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately CLP 11000 for adults and CLP 11000 for children
  • Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Children & extra beds

  • Rollaway beds are available for CLP 30000.0 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CLP 81000 per pet, per stay

Parking

  • Self parking is available for an extra charge

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Hotel Sheraton Santiago

Santiago Sheraton

Santiago Sheraton Hotel

Sheraton Hotel Santiago

Sheraton Santiago

Sheraton Santiago Hotel

Sheraton Santiago Hotel Santiago

Sheraton Santiago Hotel and Convention Center Hotel

Sheraton Santiago Hotel and Convention Center Santiago

Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center offer free cancellation for a full refund?

Yes, Sheraton Santiago Hotel and Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sheraton Santiago Hotel and Convention Center?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Sheraton Santiago Hotel and Convention Center?

Yes, cats and dogs are welcome. There's a charge of CLP 81000 per pet, per stay. Service animals are exempt from fees. Dog exercise areas are available.

Is parking offered on site at Sheraton Santiago Hotel and Convention Center?

Yes, there's self parking on site (charges apply). Electric vehicle charging is available.

Is airport shuttle service offered by Sheraton Santiago Hotel and Convention Center?

Yes, an airport shuttle is available. The charge is CLP 35000 per vehicle one way.

What are the check-in and check-out times at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Sheraton Santiago Hotel and Convention Center and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Sheraton Santiago Hotel and Convention Center also has 3 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sheraton Santiago Hotel and Convention Center?

Yes, there are 4 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

What's the area around Sheraton Santiago Hotel and Convention Center like?

Sheraton Santiago Hotel and Convention Center is a short 18-minute walk from Costanera Center and 9 minutes' walk from Santiago Metropolitan Park.

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Reviews

Sheraton Santiago Hotel and Convention Center Reviews

8.4

Very Good

8.8

Cleanliness

8.2

Location

8.4

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, outstanding, and exceptional with many choices available. (7 reviews)
  • The pool area was lovely, with plenty of seating options and excellent food and beverage service. (8 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Food
Restaurant
Breakfast
Location
Bathroom
Airport
Bar
Taxi

Reviews

Verified

10/10 Exceptional

Clean room, pleasant staff, safe area there.
Calleen, 2-night trip
Verified

8/10 Very good

Service was very slow in the bar area for dinner but other than that, lovely room, a lot of amenities, nice staff.
jody, 1-night trip
Verified

10/10 Exceptional

Great staff and location!
David, 3-night trip
Verified

10/10 Exceptional

We had a great visit and all the staff were accommodating and helpful!
Petrea, 2-night trip
Verified

10/10 Exceptional

Nice pool
Matthew, 2-night trip
Verified

10/10 Exceptional

Easy check in and good restaurants.
Catherine, 1-night trip
Verified

10/10 Exceptional

Pool was amazing as was the bar and restaurant. Staff all went above and beyond in everything. Only (very minor) complaint - rooms need more charge ports.
Keith, 2-night trip
Verified

8/10 Very good

Great service at the Pool bar!
Richard, 7-night trip
Verified

10/10 Exceptional

This hotel offers a good value for a quiet place. The room is very clean and the facilities are great.
Percy, 3-night trip
Verified

8/10 Very good

Positive: Good, attentive staff. Nice pool area with plenty of different seating options. Excellent executive lunch option. Negative: breakfast was not tasty, lacked variety (same options over 4 night stay), cut fruit was not fresh.
Vladislav, 4-night trip
Verified

10/10 Exceptional

Friendly staff ! Many food options and conveniently located near metro and mall.
Michelle, 5-night trip
Verified

10/10 Exceptional

We booked this hotel pre-cruise as it was the hotel used by the cruise line for guests. We found the people (front desk, wait staff and housekeeping) to be friendly and outgoing. The breakfast buffet had many choices and the Lobby Bar was convenient for grabbing a meal or a snack. Word of advice, the pizza is large enough for two. The room was clean, shampoo, conditioner and body wash is readily available along with a body cream
John Fraser, 2-night trip
Verified

10/10 Exceptional

the staff of the Sheraton were amazing, best we have seen in years and we travel avidly. Thank you to everyone.
Cameron, 1-night trip
Verified

10/10 Exceptional

The hotel is fantastic the stuff profesional duper clean beautiful facilities the restaurants are top we stay there highly recommended locations is premium view is fantastic stuff friendly and profesional 100% thank you very much
Angelica, 5-night trip
Verified

10/10 Exceptional

Great place to stay with great staff
Heidi, 1-night trip
Verified

10/10 Exceptional

Great stay at the Sheraton SCL

I came for a Congress atbthe hotel The room was big, very comfortable. The service was great. The hotel is near two great shopping centers, so that was nice as I did not have time to go to the city centers. Plenty of nice restaurants in a walking distance. I would love to gome back !!
Eran, 3-night trip
Verified

8/10 Very good

Great location and good customer service. Breakfast buffet was exceptional!
Vinita, 2-night trip
Verified

8/10 Very good

nice pool
Juan, 1-night trip
Verified

10/10 Exceptional

Great outdoor speace.

The grounds are great at the hotel. Pools, lots of shade and comfortable.
Crystal, 2-night trip
Verified

10/10 Exceptional

Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Victoria, 2-night trip
Verified

10/10 Exceptional

Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.
brandan, 9-night trip
Verified

10/10 Exceptional

Nice pool and friendly staff. The hotel needs some fresh up renovations.
DANIEL, 2-night trip
Verified

10/10 Exceptional

Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
John, 1-night trip
Verified

10/10 Exceptional

Incredible staff in a beautiful place
Donald, 1-night trip
Verified

10/10 Exceptional

Recommendation for the Sheraton Santiago

The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
Candido, 1-night trip