All hotels in Universal City, California, United States of America
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Sheraton Universal Hotel, Universal City

3.5 stars
333 Universal Hollywood DriveUniversal CityCA91608United States of America
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Good3.5 / 5
Wellness
Great wellness & sports facilities
Location
Great location
WiFi
WiFi system needs upgrading
Value
Value for money could be better
1039See all 1,039 Hotels.com reviews
From 1,508 reviewsTripAdvisor Traveller Rating

Sheraton Universal Hotel, Universal City

from $205
  • Club Room, Business Lounge Access
  • Standard Room, 1 King Bed, Lanai
  • Club Room, 1 King Bed
  • Suite
  • Room, Lanai (Lanai)
  • Standard Room, 2 Queen Beds, Lanai
  • Club Room, Accessible
  • Traditional Room
  • Room, Accessible (Roll In Shower)
  • Room, Accessible
  • Room, Accessible
  • Club Room, 1 King Bed
  • Club Room, 2 Double Beds
  • Traditional Room, 2 Queen Beds
  • Club Room, 2 Double Beds
  • Room, 1 King Bed, Corner
  • Room, 1 King Bed, Poolside (Lanai)
  • Executive Suite, 1 King Bed
  • Room, 2 Double Beds
  • Room, 2 Double Beds, Poolside
  • Traditional Room, 2 Double Beds
  • Traditional Room, 1 King Bed
  • Traditional Room, 1 King Bed
  • Double Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 457 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel

Optional extras

Self parking costs USD 28 per night with in/out privileges

Valet parking costs USD 38.00 per night with in/out privileges

Rollaway beds are available for USD 25.00 per night

Breakfast costs between USD 21 and USD 35 per person (approximately)

Pets are allowed for an extra charge of USD 75.00 per pet, per stay

WiFi is available in guestrooms for USD 9.95 per night (rates may vary)

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa tub
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • Business center
  • Number of meeting rooms - 14
  • Conference space
  • Meeting rooms 14
  • Conference space size (feet) - 30000
  • Conference space size (meters) - 2787
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • Video-game console
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • In-room safe

Sheraton Universal Hotel, Universal City’s small print

Also known as

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel

Optional extras

Self parking costs USD 28 per night with in/out privileges

Valet parking costs USD 38.00 per night with in/out privileges

Rollaway beds are available for USD 25.00 per night

Breakfast costs between USD 21 and USD 35 per person (approximately)

Pets are allowed for an extra charge of USD 75.00 per pet, per stay

WiFi is available in guestrooms for USD 9.95 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.5 /5 from 1039 reviews

Sheraton Universal Hotel, Universal City
Poor1.0 / 5
Disappointed experience!!
Given that it is winter, in LA and 45 degrees outside during the night, the heater didn't work most of the time. We were with 2 little kids, and the rooms were cold all the time, blowing cool air. We had two rooms. The hot water faucet in the bathroom in one of the rooms broke. I called and reported the issue with the heater, I was told that space heaters will be send to fix the issue :), but they never came. When I checked out and told them about the issue, I was offered a $40 discount on a several day stay on two rooms :) Definitely not going back there... Should have stayed at Hilton next door.
3 night family trip
Sheraton Universal Hotel, Universal City
Poor1.0 / 5
Loud party ruined my stay
My issue with my stay all stems from I guess being under an area where they have some type of banquet hall. I got back to my room about 9 pm and the what I found out was a holiday party that was right above me or at least sounded like it, had extremely Louis music. I figured the music would stop at 10 but did not. Music went till midnight and kept me from sleeping as I laid in bed from 9-12 waiting for it to stop. I stayed on the 20th floor and did not expect that hall or what ever to be that high of a floor. Why would you have people stay right under that, stayed one night and it was not a good night due to this. Either block out those rooms for people attending that event or don't book other guests there.
1 night family trip
Sheraton Universal Hotel, Universal City
Outstanding5.0 / 5
The staff was incredibly honest and helpful
1 night romance trip
Sheraton Universal Hotel, Universal City
Excellent4.0 / 5
Close to universal studios!
It was as we expected. Clean and close to universal studios.
1 night family trip
Sheraton Universal Hotel, Universal City
Poor1.0 / 5
Not all it cracked up to be
Hotel is in disrepair. The lobby was nice but the room was not good. patched carpet, broken AC, cold water on the faucet tightened so much it couldn't be used. $40 a night for valet parking and $9 for a bottle of Stella. When I went to go to the elevator, there was a staff person who insisted on seeing my room key. Overall, not worth the price to be close to Universal.
2 night romance trip

See all reviews

Sheraton Universal Hotel, Universal City

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