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Cozumel Palace All Inclusive

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3 outdoor pools
Beach nearby, sun loungers, beach umbrellas, beach towels
Beach nearby, sun loungers, beach umbrellas, beach towels
3 outdoor pools
3 outdoor pools

Overview of Cozumel Palace All Inclusive

VIP Access

Cozumel Palace All Inclusive

4.0 star property
Colonos Cuzamil beach property with 4 restaurants and spa

9.2/10 Superb

1,032 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is $436
Price available on 1/29/2023
Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600

Room options

About this area

What's nearby

  • In Colonos Cuzamil
  • Paradise Beach - 15 min drive
  • Mr. Sancho's Beach Club - 18 min drive
  • Ferry to Cozumel - 240 min drive
  • Xplor Theme Park - 245 min drive
  • Xcaret Eco Theme Park - 249 min drive
  • Playacar Golf Club - 254 min drive
  • Quinta Avenida - 252 min drive
  • Playa del Carmen Maritime Terminal - 252 min drive
  • Playa del Carmen Main Beach - 253 min drive
  • Mamitas Beach - 253 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Jeanie’s - 10 min walk
  • Chardonnay - 18 min walk
  • The Thirsty Cougar - 18 min walk
  • Wet Wendy's Margarita House - 3 min drive

About this property

Cozumel Palace All Inclusive

At Cozumel Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll have access to onsite scuba diving and snorkeling. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 4 restaurants and the 2 bars/lounges are great places to grab a cold drink. This upscale property also features a poolside bar, a children's pool, and a snack bar/deli. Fellow travelers say good things about the helpful staff and breakfast.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 169 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Scuba diving
  • Snorkeling
  • Shopping
  • Beach nearby
  • Access to nearby outdoor pool
  • Use of nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Windsurfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Spa

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

Does Cozumel Palace All Inclusive offer free cancellation for a full refund?
Yes, Cozumel Palace All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cozumel Palace All Inclusive?
As of Jan 24, 2023, prices found for a 1-night stay for 2 adults at Cozumel Palace All Inclusive on Jan 29, 2023 start from $436, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cozumel Palace All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cozumel Palace All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Cozumel Palace All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Cozumel Palace All Inclusive?
Sorry, there's no onsite parking at Cozumel Palace All Inclusive.
Is airport shuttle service offered by Cozumel Palace All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cozumel Palace All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Cozumel Palace All Inclusive and nearby?
Have fun with onsite activities like snorkeling and scuba diving. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Cozumel Palace All Inclusive also has 2 bars and spa services, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Cozumel Palace All Inclusive?
Yes, there are 4 onsite restaurants. Nearby restaurants include Jeanie’s (10-min walk).
Does Cozumel Palace All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around Cozumel Palace All Inclusive like?
Cozumel Palace All Inclusive is a short 14-minute walk from Punta Langosta Pier and 9 minutes' walk from Palacio Municipal. Travelers give top marks for the property's prime location.

Reviews

9.2

Superb

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Exactly what we hoped for
Perfect couples getaway in a gorgeous location. Excellent service, food, drinks, activities. We loved everything about it and can’t wait to visit again.
Tina, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Hanako, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay
Excellent stay! The staff is absolutely amazing - they went above and beyond to make sure guests are served well. The food was excellent and the rooms are spacious and comfortable.
Nour, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

May not go there again…
1) Poor conditioned building. Noise from the next door can easily distract you. 2) High pressure from sales people to sell “club membership” seems never ending. 3) “hunt for dinner” is ridiculous. Getting dinner with a two hour wait is “normal” according to some staff members. 4) prices of services fluctuate a lot if you are using a “hotel credit” vs. cash. Staff was great and helpful. Awesome sea view. Great food.
4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Heather, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place. Friendly staff, great service and great atmosphere! Loved staying here. Fastest room service ever!! Excellent location! Definitely going back!
Gary, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

joseph, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location ! easy walking distance to Cozumel. Having stayed at other all inclusive resorts Cozumel Palace is our favorite . The best restaurants by far ! super friendly and helpful staff !!! Great trip
peter m, 7-night romance trip
Verified Expedia guest review

4/10 Fair

The room was very small with no room on the balcony to even stand. The room was so close to the lobby that we had to deal with loud noises until late at night and had trouble sleeping.
Stephen, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed our stay very much. This was our 2nd trip to Cozumel. The staff is very friendly and helpful. Would like to have more dining options though. Would still stay here again.
Kathy, 7-night trip with friends
Verified Expedia guest review