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Cozumel Palace All Inclusive

4.0 star property
Colonos Cuzamil beach property with 4 restaurants, spa
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Cozumel Palace All Inclusive

Photo gallery for Cozumel Palace All Inclusive

3 outdoor pools, pool loungers
Loft Suite, Kids & Teens Free + Flex Cancellation Options
Restaurant
Exterior
Lobby

Overview of Cozumel Palace All Inclusive

9.0 out of 10 Superb
9.0/10 Superb

Property highlights

  • Bar
  • Free WiFi
  • Air conditioning
Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
Main amenities
  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
Feel at home
  • Children's pool
  • Playground on site
  • Rollaway/extra beds available (surcharge)
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels

Room options

View all photos for Ocean Front Suite, Kids & Teens Free + Flex cancellation options

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Suite, Kids & Teens Free + Flex cancellation options

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite, Kids & Teens Free + Flex Cancellation Options

Loft Suite, Kids & Teens Free + Flex Cancellation Options

Loft Suite, Kids & Teens Free + Flex Cancellation Options

  • 77 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Honeymoon Suite, Flex cancellation options

Honeymoon Suite, Flex cancellation options

Honeymoon Suite, Flex cancellation options

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite, Kids & Teens Free + Flex cancellation options

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Suite, Kids & Teens Free + Flex cancellation options

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Presidential Suite

Two Bedroom Presidential Suite

Two Bedroom Presidential Suite

  • 77 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

About this area

What's nearby

  • In Colonos Cuzamil
  • Chankanaab National Park - 8 min drive
  • Chankanaab Beach Adventure Park - 13 min drive
  • Paradise Beach - 18 min drive
  • Mr. Sancho's Beach Club - 14 min drive
  • Playa Mia Grand Beach and Water Park - 18 min drive
  • Ferry to Cozumel - 240 min drive
  • Xplor Theme Park - 245 min drive
  • Xcaret Eco Theme Park - 249 min drive
  • Playacar Golf Club - 254 min drive
  • Playa del Carmen Main Beach - 252 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 10 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Muelle Transbordadores Cozumel - 7 min walk
  • Islander Cozumel - 9 min walk
  • Rolandi's - 10 min walk
  • Chac-kay Grill - 8 min walk
  • La Caletita del Tio Jose - 7 min walk
Map

About this property

Cozumel Palace All Inclusive

At Cozumel Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll have access to on-site scuba-diving and snorkelling. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 4 restaurants, and the 2 bars/lounges are great places to grab a cold drink. This upmarket property also features a poolside bar, a children's pool and a snack bar/deli. The accommodation gets great marks from fellow travellers for being size.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkelling

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 169 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • Scuba diving
  • Snorkelling
  • Shopping
  • Beach nearby
  • Access to nearby outdoor pool
  • Use of nearby fitness centre
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Windsurfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

Room amenities

Be entertained

  • IPod docking station
  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free rollaway/extra bed

What to enjoy

  • Separate sitting area

Freshen up

  • Jetted bath
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Awe-Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.

Also known as

Cozumel Palace All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

Does Cozumel Palace All Inclusive offer free cancellation for a full refund?
Yes, Cozumel Palace All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cozumel Palace All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cozumel Palace All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Cozumel Palace All Inclusive?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Cozumel Palace All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cozumel Palace All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Cozumel Palace All Inclusive and nearby?
Have fun with on-site activities such as snorkelling and scuba-diving. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Cozumel Palace All Inclusive also has 2 bars, spa services and an arcade, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Cozumel Palace All Inclusive?
Yes, there are 4 on-site restaurants.
Does Cozumel Palace All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around Cozumel Palace All Inclusive like?
Cozumel Palace All Inclusive is a short 14-minute walk from Punta Langosta Pier and 12 minutes' walk from Stingray Beach.

Reviews

9.0

Superb

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Fun Stay & Nice Sized Rooms
Beach: There is no actual beach with sand, but the water was pretty. You can enter the water using the stairs & there is free snorkel equipment you can use to go snorkeling which we did. There are showers to rinse off afterwards too. Food: Delicious! We were very impressed. There are three spaces for restaurants & one of them rotates for dinner between Sushi & Indian. The others are Mexican (our favorite) & Italian. Pools: The two pools were kept clean. Fresh towels were always available. Bartenders were friendly & service was good. Rooms: We stayed in 211 & loved it. The jacuzzi was a nice bonus even though the jets didn't work. The sunsets were gorgeous! We loved the balcony hammock & the room itself was spacious with many areas to lay out your luggage. Room also came with a safe, iron, ironing board and stocked fridge (water, beer, soda). Lighting was good. Gift Shop: Overpriced like most resorts. Grounds: Well kept & clean. Did not see trash which was nice. We felt safe the entire time we were there. Great location about a 10 minute drive to the airport & walking distance to shops. Staff: So friendly! Anytime a staff member walked by us in the hallways they always said hello. They cleaned our room daily & provided fresh towels in the evening. They were accommodating & helpful. Overall it was a terrific stay!! Just be aware about the potential persuasion to buy a timeshare or listen to a 90 minute presentation & remember you can always say no and move on.
Room 211
Room 211
Room 211
Room 211
Christina, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Joseph, 9-night trip
Verified Expedia guest review

10/10 Exceptional

5 star resort
Excellent resort and superb service. Definitely 5 star.
michelle, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff is amazing
Race Lynn, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The room was great and the views were awesome. There were 4 different restaurants, so you could have a choice of what type of food you wanted every night. The pool and the ocean are right out of the hotel with snorkeling. The $120 Expedia credit for in-hotel use was pretty much worthless. It could only be used for the spa and nothing else that the hotel had to offer.
Richard, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

From the time we arrived, until the time we left, everyone was so very friendly and accommodating. There is a little pitch at check in to go to their presentation and at check out to get you to pre buy your next trip, but it was easy enough to say no. Minimal pressure. The food was very good for the most part. The mixed drinks were good if you asked them to make them strong. We mainly snorkeled while we were there. The snorkeling was very good. We will definitely return
Jaymes, 7-night romance trip
Verified Expedia guest review

2/10 Poor

The property is nice, the dining staff and the bartenders were great. I give it a terrible rating because of this: we travelled down with a group of 6 guys to go diving. Each set of guys shared a room for a total of three rooms. The first guys who checked in were a father in law and son in law. The hotel offered them a king sized bed which they refused because it’s weird for two guys to share a bed. They “upgraded” them to a two double bed room which was $79.00/night. The hotel waived the upgrade fee for them. The next set of guys checked in, same situation. However, the “upgrade” fee was not waived. Third set of guys check in, same $79.00 hustle. Front desk and their management would not budge. So, my first (and last) experience with this hotel was a $300.00 shakedown upon arrival. Just know that going in and you’ll be fine. Another strange thing was each time our group left and returned to the hotel in a cab, the valet would ask the cab driver where we were coming from. Not sure what that’s about, but I thought it was strange. I’ll never stay here again for these reasons, but the hotel is nice, clean and safe. Food was good and the dining staff were very nice and professional.
John Randolph, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

Melissa, 5-night trip
Verified Hotels.com guest review

6/10 Good

The property is very beautiful and super clean, most of the employees area great, I had problem with the ones that deal with the promotions employees and manager, they send us to a presentation and membership in that chain of hotel at playa de Carmen and they offered us $750 to use on activities and offers , unfortunately they new are not going to be able to use that credit, because our presentation was on Friday and the activities they offer mostly ends on Friday. They only gave us credit for snorkeling trip that was worth 238 dollars and we lost the balance, also could not use the $20 dollars daily credit that we got from Expedia total 120 dollars, we went to the gift shop to buy gifts with it and they said you only can buy from few item that were on a table, the items were over priced and the tax on the items was supposed to be paid by us, the tax amount was way higher than the value of the products here in the U. S
Hecham, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

A+++
Great trip great staff. I gave a neutral rating on eco friendly because I could care less and don't know what that means
Benjamin, 1-night trip
Verified Hotels.com guest review