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Extended Stay America Knoxville - West Hills, Knoxville

2.5 stars2.5 stars
1700 Winston RdKnoxvilleTN37919United States of America
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Good3.4 / 5
Room
Room is all right
Location
Great location
Service
Fantastic service
Cleanliness
Could use a good cleaning
91See all 91 Hotels.com reviews
From 77 reviewsTripAdvisor Traveller Rating

Extended Stay America Knoxville - West Hills, Knoxville

from $42
  • Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
  • Studio, 1 Queen Bed, Non Smoking
  • Studio, 1 Queen Bed, Smoking

At a glance

Key facts

Hotel size

  • This hotel has 72 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Extended Stay America Hills Hotel Knoxville West
  • Extended Stay America Knoxville West Hills
  • Extended Stay America Knoxville West Hills Hotel

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Hiking/biking trails nearby
Working away
  • Business center
Services
  • Front desk (limited hours)
  • Laundry facilities
Facilities
  • Year Built 1990
  • Safe-deposit box at front desk
  • Picnic area

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Weekly housekeeping provided

Extended Stay America Knoxville - West Hills, Knoxville’s small print

Also known as

  • Extended Stay America Hills Hotel Knoxville West
  • Extended Stay America Knoxville West Hills
  • Extended Stay America Knoxville West Hills Hotel

Policies

A valid credit card is required at check-in for incidentals/damages otherwise a US$100 cash deposit per stay, per room will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over US$100 a check will be mailed within 14 days of departure.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Mandatory fees

Cash deposit: USD 100 per stay

Optional extras

Weekly housekeeping is provided; fees apply for additional cleaning

Pets are allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 91 reviews

Extended Stay America Knoxville - West Hills, Knoxville
Fair2.0 / 5
xtra charge for late check out & shower didnt work
checked into my room, immediately noticed huge blue paint smears on the wall on one side, and a huge area of paint peeled of the wall on the other. still, not a big deal to me, decided to shower before dinner & then i noticed the switch to convert the water flow from the tub spout up to the shower was missing. (by this time i was already unpacked, settled in & undressed) I tried to call the front desk to see how to operate the tub in case i was missing something, but the phone had no buttons on it & was cracked in half. so I got dressed & went to the lobby. The desk clerk said the tubs are tricky & she'd come up and show me. She came up & saw exactly what i already told her, the water diverter was missing. She himmed & hawwed for a few minutes & said her maintenance man would fix it after 10am the following day. I told her that didnt work for me since I needed a shower that evening & would want to shower again in the morning before my 10am check out. I had to practically beg her to switch me to another room, which she reluctantly did. the new room was fine, i called and asked for a late checkout and was told if I stayed until 1 that would be ok, but they'd charge me a $10 fee. I agreed, and then a few minutes later she called me back and said that if i leave between 11 and 1 it would be a $30 fee, so i told her nevermind, and i left on time. really bad policies, especially after i was inconvenienced with the room change & shower not working.
1 night business trip
Extended Stay America Knoxville - West Hills, Knoxville
Outstanding5.0 / 5
perfect for $$
cozzy
1 night family trip
Extended Stay America Knoxville - West Hills, Knoxville
Poor1.0 / 5
Horrible
Scary! cops showed up while i was there, there were bugs in the bathroom and the room smelled horrible.
1 night business trip
Extended Stay America Knoxville - West Hills, Knoxville
Fair2.0 / 5
Inconvenient
Carpet and bathroom was not clean; sofa bed was extremely uncomfortable; breakfast was only muffin and coffee (it should better be named as snack, rather than breakfast)
2 night family trip
Extended Stay America Knoxville - West Hills, Knoxville
Outstanding5.0 / 5
always welcoming
Perfect for me
1 night trip

See all reviews

Extended Stay America Knoxville - West Hills, Knoxville

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