Arizona Biltmore, A Waldorf Astoria Resort, Phoenix

Construction has much of the hotel off limits and limited. Great service, rooms, food, but without the main pool and main open areas, its basically an expensive Embassy Suites. Construction should be done by Xmas

Great thank you.

The staff was amazingly freindly, and constantly went out of their ways to be helpful and freindly! Eventhough the property is underconstruction, they made it as nice as it could be given the circumstance. The food was great, as always. I couldn't be happier.

Overall our experience was very good. Beautiful property and interesting architecture and history. There was pool renovation that would have impacted our original reservation, so they proactively upgraded our room. Restaurants were great and service was top notch. My only complaint is that when we arrived there was a half-filled glass left in the room.

Very nice historic frank lloyd Wright hotel in the biltmore area. Much of the hotel grounds are under construction right now but that really didn’t matter. The attention to detail in the design is superb and you feel like you could be in grand place back in time that is still grand today. We used their bikes to ride around the neighborhood which is awesome. It was a very enjoyable stay.

There was a lot of nickel and diming. $16 parking expensive everything. The value wasn't there for the price/

We stayed in one of the villas Overlooking the golf course—a surprising upgrade. The hotel is undergoing massive renovations and looks really good despite all the work being done. I have to admit though, that is seems more hotel chain than historic resort now with all the pools and the reduction in lawns. That said, it was more crowded than I remember for this time of year with lots of families and children, so it is certainly working for them. The formal tea service was a nice and fitting addition. My challenge was that we could not get the hotel staff to clean the tub and kitchen as thoroughly As they have in the past. And the side eye from the housekeeping staff was not appreciated.

It was not transparent that large areas of the hotel are under major construction or blocked off. This needs to be explained at the time of booking.

comfy

The historic building and rooms were nice; however, shower was plugged (which they corrected when notified). the grounds are probably lovely when not being renovated. Due to construction & a water leak there was horribly loud sounds just outside our door at 7am on Sunday morning, banging, clanking, staff on radios, knocking on doors stating ‘Engineering’. We asked to be moved from the wing and were; however, to a room overlooking the Paradise pool area, of which, was being renovated and they were jack hammering cement. At that point we just laughed and looked at the bright side, at least they didn’t start until 9 am on Monday and we spend the entire day away and lest at 7am the following morning.