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Novotel Almaty City Center

Photo gallery for Novotel Almaty City Center

Safe
Terrace/patio
Children’s play area – indoor
Exterior
Reception

Overview of Novotel Almaty City Center

Novotel Almaty City Center

4.0 star property
4-star hotel with spa, near Colibri
8.8 out of 10 Fabulous
8.8/10 Fabulous

70 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free WiFi
Map
Dostyk Avenue 104 A, Almaty, A25D5Y3
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • 24-hour room service
  • 24-hour business centre
  • 6 meeting rooms
  • Airport shuttle
  • Terrace
For families
  • Children stay free
  • Free cots/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Medeu District

Getting around

  • Almaty (ALA-Almaty Intl.) - 29 min drive
  • Almaty Station - 19 min drive
  • Almaly - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • BarFly - 5 min walk
  • Nedelka - 6 min walk
  • Бармаглот - 5 min walk
  • Чайxана Navat - 7 min walk
  • Urban Coffee - 6 min walk
Map

About this property

Novotel Almaty City Center

Novotel Almaty City Center offers an airport shuttle (available 24 hours) for KZT 6500 per person one-way. You can visit the spa to indulge in massages, body wraps or manicures and pedicures, and Le Resto serves local and international cuisine. An indoor pool, a bar/lounge and a 24-hour fitness centre are other highlights at this upmarket hotel. Fellow travellers like the helpful staff and location.

Languages

English, French, German, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 190 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only, 1 per room)*
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Children's menu

What to do

  • Bike rentals nearby
  • Ecotours nearby

Working away

  • 24-hour business centre
  • 6 meeting rooms
  • Computer station
  • Conference space (2153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2018
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, in balance. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

Dining

Le Resto – This restaurant specialises in local and international cuisine. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Lobby Bar – This lobby lounge only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KZT 7000 per person
  • Airport shuttle service is offered for an extra charge of KZT 6500 per person (one-way)

Pets

  • Pets are allowed for an extra charge of KZT 5000 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.

Also known as

Novotel Almaty City Center Hotel
Novotel Almaty City Center Almaty
Novotel Almaty City Center Hotel Almaty

Frequently asked questions

Does Novotel Almaty City Center offer free cancellation for a full refund?
Yes, Novotel Almaty City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Novotel Almaty City Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Almaty City Center?
Yes, there's an indoor pool.
Are pets allowed at Novotel Almaty City Center?
Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of KZT 5000 per pet, per night.
Is parking offered on site at Novotel Almaty City Center?
Yes, there's free self parking.
Is an airport shuttle service offered by Novotel Almaty City Center?
Yes, an airport shuttle is available. The charge is KZT 6500 per person one-way.
What are the check-in and check-out times at Novotel Almaty City Center?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Novotel Almaty City Center?
No, this hotel doesn't have a casino, but Casino Zodiak (6-min drive) is nearby.
What is there to do at Novotel Almaty City Center and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Almaty City Center also has a 24-hour fitness centre and a sauna.
Are there restaurants at or near Novotel Almaty City Center?
Yes, Le Resto offers al fresco dining and local and international cuisine.
What's the area around Novotel Almaty City Center like?
Novotel Almaty City Center is in Medeu District, a short 11-minute walk from Dostyk Plaza and 15 minutes' walk from National Museum of Kazakhstan. Travellers say that the hotel is in a great location.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

8.8/10

Staff & service

8.1/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Friendly staff, good location, tasty food
Dmitry, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

CONSTANTINE, 1-night trip
Verified Expedia guest review

2/10 Poor

The hotel staff made the whole stay miserable!
Clifford, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay. Very modern and well trained staff
Mahmood, 2-night trip
Verified Expedia guest review

8/10 Very good

Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains.
Killian, 9-night family trip
Verified Expedia guest review

8/10 Very good

Daniel, 11-night trip
Verified Hotels.com guest review

10/10 Exceptional

The biggest plus for me was professional staff who were clearly trained to provide excellent customer service.
Nurgul Baigazina, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was great hotel located perfectly close to every thing
Chingiz, 3-night trip
Verified Expedia guest review

6/10 Good

I've been staying at Novotel since they opened the facility about 5-6 years ago. Unfortunately, you can tell that COVID19 hit them hard: the facilities are still clean and good overall, but there is a clear decrease on the toiletries' quality and breakfast's available items. On top, this time there was a fire alarm at 7 am on a Sunday. Luckily, it was a false alarm, but the lack of protocols and even of a simple explanation by the staff was disappointing to say the least. Not sure this was my last time in Novotel.
Javier, 7-night romance trip
Verified Expedia guest review

8/10 Very good

I booked the hotel through Expedia. NOVOTEL is an ACCOR hotel and I am a member of the ACCOR plan. The hotel refused to give me points for my 4-night stay. This was a bummer.
Syed, 1-night business trip
Verified Expedia guest review