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Aohom Santuario Hotel & Spa

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Outdoor pool
Classic Triple Room | Premium bedding, down duvets, pillow-top beds, individually furnished
Superior Double Room | Premium bedding, down duvets, pillow-top beds, individually furnished
Superior Double Room | Premium bedding, down duvets, pillow-top beds, individually furnished
Classic Triple Room | Premium bedding, down duvets, pillow-top beds, individually furnished

Overview of Aohom Santuario Hotel & Spa

Aohom Santuario Hotel & Spa

3.5 star property
3.5-star hotel in Jiutepec with spa and outdoor pool

8.4/10 Very good

49 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
Map
Palma Real #15, Fraccionamiento La Palma, Jiutepec, MOR, 62550

Room options

About this area

Restaurants

  • Los Bisquets de Obregón - 7 min walk
  • Viva Guerrero - 7 min drive
  • IHOP - 7 min drive
  • Haagen-dazs - 7 min drive
  • Applebee's - 7 min drive

About this property

Aohom Santuario Hotel & Spa

Take in the views from the rooftop terrace when you stay at Aohom Santuario Hotel & Spa. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, aromatherapy or Ayurvedic treatments. An outdoor pool, a poolside bar and a sauna are other highlights. Fellow travellers say good things about the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms

Arriving/Leaving

  • Check-in time from 1:30 PM until 8:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 1:30 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Sunday (10:00 AM - 8:00 PM)
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (14 years old and younger) are not allowed

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) on weekday mornings 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Lowered plug sockets in bathroom
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 180 per person

Pets

  • Pets are allowed for an extra charge of MXN 650 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:00 PM
  • Guests under 15 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Only registered guests are allowed in the guestrooms.</p> <p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.</p><p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.</p> <p>This property accepts cash.</p>

Also known as

Aohom Santuario Hotel Cuernavaca
Aohom Santuario Hotel
Aohom Santuario Cuernavaca
Aohom Santuario
Aohom Santuario Hotel Spa
Aohom Santuario Hotel Spa
Aohom Santuario & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel
Aohom Santuario Hotel & Spa Jiutepec
Aohom Santuario Hotel & Spa Hotel Jiutepec

Frequently asked questions

Does Aohom Santuario Hotel & Spa offer free cancellation for a full refund?
Yes, Aohom Santuario Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Aohom Santuario Hotel & Spa?
As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at Aohom Santuario Hotel & Spa on 9 Feb 2023 start from $71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Aohom Santuario Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Aohom Santuario Hotel & Spa?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.
Are pets allowed at Aohom Santuario Hotel & Spa?
Yes, dogs are welcome. There's a charge of MXN 650 per pet, per stay.
Is parking offered on site at Aohom Santuario Hotel & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Aohom Santuario Hotel & Spa?
You can check in from 1:30 PM - 8:00 PM. Check-out time is 1:30 PM. Express check-out is available.
What is there to do at Aohom Santuario Hotel & Spa and nearby?
Aohom Santuario Hotel & Spa has a spa, an outdoor pool and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Aohom Santuario Hotel & Spa?
Yes, there's an on-site restaurant. Nearby restaurants include Los Bisquets de Obregón (7-min walk), Hamburguesas Chon (3.5 mi) and Viva Guerrero (3.6 mi).

Reviews

8.4

Very good

8.8/10

Cleanliness

9.2/10

Staff & service

7.9/10

Amenities

8.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

6/10 Good

JESUS GONZALEZ, 1-night trip
Verified Expedia guest review

10/10 Exceptional

El personal es fenomenal
Quiero agradecer al gerente Oscar, a la licenciada, a la senorita de la recepcion, a Lupita, a Norma y a todos que me brindaron un servicio excelente durante mi estadia. Me trataron como una huesped de estrella y siempre me saludaban con una sonrisa. Me hicieron sentir en casa. El hotel esta ubicado en una zona segura y la alberca es muy bonita. Gracias por todo!
Monica, 1-night trip
Verified Hotels.com guest review

8/10 Very good

A comfortable space with great service
My stay was very pleasant. The bed was comfortable, the grounds are clean and well-kept, and the food was very tasty. The best thing is the incredibly friendly and efficient staff, who are there to take care of your every need with a smile. My massage and facial were great. That said, I think the space could use some love, such as fresh paint, flowering plants (it's Cuernavaca after all!), and warm decor - local crafts instead of the Marilyn Monroe supermarket poster, for instance. A bit more attention to detail would make it even more comfortable.
Claudia, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Excellent service. Nice food
Sandra, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Very good customer service.
Very good customer service. The hotel sent directions and contacted me to ask for arrival time.
Hugo, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Visiting family in Cuernavaca
The hotel is in a gated community which makes the hotel feel very safe and relatively quiet despite being near a busy road and Walmart. The name is a phonetic ‘OM’ in Spanish. The hotel has lots of massage services and plays relaxing music and runs a gently fountain most of the day.
Mark, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best service
Great and safe staying. Everybody provided excellent services and no waiting to check out or check in which gave the hotel a plus. Highly recommended.
oscar, 3-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Pablo Cesar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Manuel, 1-night trip
Verified Hotels.com guest review