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All properties in Cuernavaca, Morelos, Mexico
1 room, 2 adults

Aohom Santuario Hotel & Spa , Cuernavaca

3.5-star3.5 stars
Palma Real #15, Fraccionamiento La Palma, Cuernavaca, MOR, 62550, Mexico

3.5-star hotel in Cuernavaca with spa and outdoor pool
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • The hotel is in a gated community which makes the hotel feel very safe and relatively…Jul 21, 2019
  • Great and safe staying. Everybody provided excellent services and no waiting to check out…Apr 19, 2019

Aohom Santuario Hotel & Spa , Cuernavaca

from $38
  • Comfort Double Room
  • Superior Double Room
  • Grand Triple Room
  • Classic Triple Room
  • Deluxe Room
  • Family Quadruple Room

What’s around Aohom Santuario Hotel & Spa , Cuernavaca

Landmarks

  • Galerias Cuernavaca Mall - 4.1 mi / 6.6 km
  • Teopanzolco Archaeological Zone - 4.7 mi / 7.6 km
  • Tabachines Golf Club - 5.5 mi / 8.9 km
  • Robert Brady Museum - 5.6 mi / 9 km
  • Cuernavaca Cathedral - 5.7 mi / 9.2 km
  • Portal D10 - 9.3 mi / 14.9 km
  • Tepozteco Pyramid - 21.4 mi / 34.5 km

Getting around

  • Mexico City Intl. Airport (MEX) - 75 min drive

At a glance

Key facts

Hotel size

  • This hotel has 28 rooms

Arriving/leaving

  • Check-in time 11:00 AM-8:00 PM
  • Check-out time is 5:30 PM
  • Express check-out
The front desk is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (14 years old and younger) not allowed

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast on weekdays (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 100
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible bathroom vanity
  • Lowered electrical outlets in bathroom
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch flat-screen TV
  • Netflix
  • Satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

Sacbé has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Aohom Santuario Hotel & Spa , Cuernavaca’s small print

Also known as

  • Aohom Santuario Hotel Cuernavaca
  • Aohom Santuario Hotel
  • Aohom Santuario Cuernavaca
  • Aohom Santuario
  • Aohom Santuario Hotel Spa
  • Aohom Santuario & Cuernavaca
  • Aohom Santuario Hotel & Spa Hotel
  • Aohom Santuario Hotel & Spa Cuernavaca
  • Aohom Santuario Hotel & Spa Hotel Cuernavaca

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 11:00 PM.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Guests under 15 years old are not allowed in the spa.

    This property does not have elevators.

    Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Continental breakfast is offered for an extra charge of MXN 180 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Aohom Santuario Hotel & Spa , Cuernavaca

    • Does Aohom Santuario Hotel & Spa offer free cancellation for a full refund?
      Yes, Aohom Santuario Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Aohom Santuario Hotel & Spa ?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Aohom Santuario Hotel & Spa ?
      Yes, there's free self parking.
    • Is there a pool at Aohom Santuario Hotel & Spa ?
      Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 11:00 PM.
    • Are pets allowed at Aohom Santuario Hotel & Spa ?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Aohom Santuario Hotel & Spa ?
      You can check in from 11:00 AM to 8:00 PM. Check-out time is 5:30 PM.
    • Are there restaurants at or near Aohom Santuario Hotel & Spa ?
      Yes, there's an onsite restaurant.
    • What is there to do near Aohom Santuario Hotel & Spa ?
      Recommended spots to visit include Galerias Cuernavaca Mall (4.1 mi) and Teopanzolco Archaeological Zone (4.7 mi), along with Tabachines Golf Club (5.5 mi) and Robert Brady Museum (5.6 mi).

    Recent reviews

    Fabulous 8.6 From 22 reviews

    Fair 4.0
    Jamás regresaría
    Llegamos al hotel y había una cucaracha en el pasillo, nuestra habitación no era mayor a 15 mts2 con un baño diminuto en donde no pueden estar dos personas, la habitación esta enfrente de la cocina por lo que a las 7 am empiezan a hacer ruidos de todo tipo, no tiene aire acondicionado, ni black out en las ventanas por lo que no solo entra la luz si no que tiene unas persianas de vidrio que no cierran bien, en la ventana que da al patio hay una sala de jardín por lo que tendrás personas hablando desde las 8 am a escaso metro y medio de la cama, y no solo eso, a esa hora en todo el hotel hay música que no para en todo el día, en resumen es un hotel que nada tiene que ver lo que ofrecen con el costo, jamás volvería ni tampoco lo recomiendo a nadie que lo que quisiera es poder descansar. (Eso sí los empleados son muy amables y atentos)
    mx1 night trip
    Exceptional 10.0
    Muy finas atenciones, no nos faltó nada.
    mx1 night trip
    Exceptional 10.0
    Mil gracias
    Somos dos personas de la tercera edad y nos gustó la tranquilidad, la comodidad, el servicio en general para nosotros estuvo excelente
    Lourdes, mx3 night romance trip
    Very Good 8.0
    Sugerencia
    La atención es muy buena, todos muy serviciales y atentos, considero que hay cosas que pueden mejorar, por ejemplo, solicité un servicio de planchado y este fue de muy mala calidad, ya que me entregaron la ropa con muchas arrugas, hicieron limpieza de la habitación y no tuvieron la precaución de llevarse los trastes que había usado un día antes por un servicio al cuarto, por último, solicité un servicio de taxi aproximadamente a las 3 am (mismo que ellos ofrecieron) y ni siquiera tuvieron la molestia de contestar, por lo que me tuve que apoyar de un valet parking, para poder regresar al hotel, en términos generales bien el servicio, pero hay muchas cosas que aún pueden pulir.
    Miguel Angel, mx2 night romance trip
    Very Good 8.0
    Estuvo bien la estancia, los servicios y el desayuno Gracias
    Teresa, mx1 night trip with friends
    Exceptional 10.0
    Buen lugar
    Atención muy calida , buen trato y buena comida , lo mejor su personal súper atento, muy limpio
    Olivia, mx1 night family trip
    Exceptional 10.0
    Una palabra: excelente
    Excelente servicio y disponibilidad del personal, muy buena atención desde la recepción y flexibilidad para adaptarse a las necesidades del huésped Sin duda regresaría
    LAURA, mx1 night trip with friends
    Exceptional 10.0
    AOHOM
    DESDE LA RECEPCION LA GENTE FUE MUY ATENTA, EL SERVICIO DE COMIDA EXCELENTE Y EL DEMAS PERSONAL ESTUVO BASTANDE ACCESIBLE Y ATENTO
    Matilde, mx2 night family trip
    Very Good 8.0
    muy bien atendido, limpio
    eduardo, mx1 night business trip
    Very Good 8.0
    Buen lugar
    Mucha atención recomendable para relajarse
    Diego, mx1 night romance trip

    Aohom Santuario Hotel & Spa , Cuernavaca

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