Premier Residences Phu Quoc Emerald Bay Managed by Accor

Photo gallery for Premier Residences Phu Quoc Emerald Bay Managed by Accor

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Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview of Premier Residences Phu Quoc Emerald Bay Managed by Accor

UNESCO Sustainable Travel Pledge

Premier Residences Phu Quoc Emerald Bay Managed by Accor

4.0 star property
Upmarket beachfront resort with spa, near An Thoi Cable Car Station

8.8/10 Fabulous

110 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Kem Beach, An Thoi, Phu Quoc, Kien Giang, 920000
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Khem Beach
  • Phu Quoc Night Market - 38 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 22 min drive

About this property

Premier Residences Phu Quoc Emerald Bay Managed by Accor

4-star eco-friendly resort in the heart of Khem Beach
At Premier Residences Phu Quoc Emerald Bay Managed by Accor, you can look forward to free full breakfast, 2 poolside bars and a beach bar. With a private beach, beachfront dining and sunloungers, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a manicure/pedicure and a massage at the on-site spa. Enjoy garden views, a poolside location, and al fresco dining at the two on-site restaurants. Enjoy the gym, as well as activities, such as volleyball and kayaking. In addition to a free daily manager's reception and a terrace, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • A lift, smoke-free property and luggage storage
  • A front desk safe, coffee/tea in the lobby and a 24-hour front desk
  • Guest reviews say good things about the breakfast, beach locale and pool
Room features
All 745 individually furnished rooms include comforts, such as Laptop workspace and climate-controlled air conditioning, in addition to perks, such as separate sitting areas and dressing gowns.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 43-inch TVs with satellite channels
  • Wardrobes/cupboards, separate sitting areas and free infant beds

Languages

Chinese (Mandarin), English, French, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 745 units
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Children's menu
  • Lifeguard on site

What to do

  • On a private beach
  • Beach volleyball
  • Kayaking

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 6 buildings/towers
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Water slide

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Vietnamese

Room amenities

Be entertained

  • 43-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Mercato – Overlooking the pool and garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Club House – This beachfront restaurant serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Muse – Overlooking the ocean and pool, this rooftop bar only serves light fare. Happy hour is offered. Open daily.
Pool Bar – This poolside bar only serves light fare. Happy hour is offered. Open daily.
Play Ground – This lobby lounge only serves light fare. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of 50 per cent of room rate (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for VND 1323000 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 14 years old are not allowed in the hot tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Premier Residences Phu Quoc Emerald Bay Managed by AccorHotels
Premier Residences Phu Quoc Emerald Bay Managed by Accor Resort

Frequently asked questions

Does Premier Residences Phu Quoc Emerald Bay Managed by Accor offer free cancellation for a full refund?
Yes, Premier Residences Phu Quoc Emerald Bay Managed by Accor does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor?
As of 1 October 2022, prices found for a 1-night stay for 2 adults at Premier Residences Phu Quoc Emerald Bay Managed by Accor on 30 October 2022 start from €82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Premier Residences Phu Quoc Emerald Bay Managed by Accor?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Premier Residences Phu Quoc Emerald Bay Managed by Accor?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Premier Residences Phu Quoc Emerald Bay Managed by Accor?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Premier Residences Phu Quoc Emerald Bay Managed by Accor?
Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Premier Residences Phu Quoc Emerald Bay Managed by Accor?
You can check in from 3:00 PM - anytime. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Premier Residences Phu Quoc Emerald Bay Managed by Accor and nearby?
Have fun with on-site activities such as kayaking and volleyball. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Premier Residences Phu Quoc Emerald Bay Managed by Accor also has 2 poolside bars, 3 bars and a private beach, as well as a fitness centre and a garden.
Are there restaurants at or near Premier Residences Phu Quoc Emerald Bay Managed by Accor?
Yes, there are 2 on-site restaurants, featuring al fresco dining and garden views. The dining venue will be unavailable from 1 January 2022 to 1 September 2022 (dates subject to change). Nearby restaurants include Pho Hong Anh (2.1 mi), Oc Ha (2.2 mi) and кафе на пляже 100 т за блюдо и гамак (2.3 mi).
What's the area around Premier Residences Phu Quoc Emerald Bay Managed by Accor like?
Premier Residences Phu Quoc Emerald Bay Managed by Accor is in Khem Beach. Popular attractions include Sun World Hon Thom Nature Park, which is 11 minutes away by car.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.9/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Large resort hotel with excellent facilities
Large hotel with excellent facilities and multiple swimming pools. Very comfortable stay as part of a business trip / workshop.
Greg, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Yang, 1-night trip
Verified Hotels.com guest review

6/10 Good

Beautiful Beach but poorly managed
Was not well managed. There were problems with our room upon check-in and it took over an hour for them to switch rooms. That was odd since there were hardly any people in the hotel. Food was overpriced and of poor quality. My girlfriend found a worm in her food. The beach is beautiful, but I can't see how the hotel can poorly manage the beach. If this hotel was managed better, I would recommend it. As of right now, I would avoid this place.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cosy Comfy Resort
Comfy cosy resort on Phu Quoc nearest to the most scenic cable car sea view experience found on this relatively unknown island. Hotel may be a far distance from the airport at this corner of the island. Hotel resort is self-contained with many resort activites - beach, pool and a games room. Morning breakfast buffet is amongst the best - comparable here with its prestigious neighbour. A good choice for rest & relax, chilling by the balcony, by the pool, at the games room etc.
Yeow, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Not bad. but I don't think this is 5-star hotel. Sun beds are so dirty that I can't lay my baby down without a towel.
Betty, 2-night trip
Verified CheapTickets guest review

8/10 Very good

4-night family trip
Verified Hotels.com guest review

6/10 Good

Loved the pool. Disliked lack of dining options. Water temperature and pressure in the shower too low.
Traveler, 2-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful resort but service is really bad
Resort, pool and beach are very nice and beautiful, very clean and well designed. Gym is great too. Service in the restaurants (especially the clubhouse) is a disaster. I think they work very hard to improve but really not good. Staff also speaks hardly any English. Good and drinks are completely over priced, the AI option helps a bit but it’s not really AI and you’re treated even worse then. There is nothing close to the hotel within walking distance (work in progress). There is very little entertainment in the evening. The animation team ignores you unless you’re Italian. Spa is beautiful but the treatment is maximum average.
Pool
Beach
Spa
Beach
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very Good Family Resort
We spent 1 week from 25/12 to 1/1 the hotel is great and has everything you need to enjoy a fuss free getaway vacation. The pool is amazing, the beach is great with comfortable sunbeds,hammock,canoe and paddles...the kids club is very big and convenient. The breakfast is very good and the staff very helpful and friendly. Thank you for our son Birthday cake. It's a very nice family resort that we highly recommend for a nice beach vacation.
Jacques, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

clean and access to private beach. Breakfast is good but set dinner a la carter menu is no good.
2-night romance trip
Verified Expedia guest review