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Hotel Casa del Rio

Photo gallery for Hotel Casa del Rio

Front of property
Indoor pool, 4 outdoor pools, open open 24 hours a day, pool umbrellas
Indoor pool, 4 outdoor pools, open open 24 hours a day, pool umbrellas
Indoor pool, 4 outdoor pools, open open 24 hours a day, pool umbrellas
Family Double Room | Free WiFi

Overview of Hotel Casa del Rio

Hotel Casa del Rio

3.0 star property
3-star hotel in Santa Isabel Cholula with 4 outdoor pools and spa

4 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Carretera Federal Puebla- Atlixco, Km 22.5, Santa Isabel Cholula, PUE, 74200

Room options

About this area

What's nearby

  • Great Pyramid of Cholula - 33 min drive
  • Angelopolis Commercial Center - 34 min drive
  • Puebla Cathedral - 50 min drive
  • Zocalo Square - 51 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 53 min drive
  • Puebla–Cholula Tourist Train Terminal - 49 min drive
  • Airport shuttle (surcharge)

Restaurants

  • La Palapa - 3 min drive
  • La Cucina Del Nonno - 7 min drive
  • El Italomexicano - 7 min drive
  • Domino's - 10 min drive
  • La Michoacana - 11 min drive

About this property

Hotel Casa del Rio

A great choice for a stay in Santa Isabel Cholula, Hotel Casa del Rio features an airport shuttle. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, facials or body treatments. Other highlights include 4 outdoor pools, an indoor pool and a lazy river.

Languages

English, Spanish

At a glance

Hotel size

  • 16 rooms

Arriving/Leaving

  • Check-in time starts at noon
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets stay for free (dogs and cats only, 1 per room, up to 22 lb per pet)
  • Restrictions apply*

Internet

  • Free WiFi in rooms

Parking

  • Free off-site parking nearby

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Lazy river

What to do

  • Access to nearby outdoor pool
  • Access to nearby indoor pool

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free food/drink shopping service
  • Luggage storage
  • Pool umbrellas

Facilities

  • Garden
  • Picnic area
  • Terrace
  • 4 outdoor pools
  • An indoor pool
  • Full-service spa
  • Lazy river
  • 24-hour pool access

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property does not have lifts.</p><p>This property accepts credit cards.</p>

Also known as

Hotel Casa del Rio Hotel
Hotel Casa del Rio Santa Isabel Cholula
Hotel Casa del Rio Hotel Santa Isabel Cholula

Frequently asked questions

Does Hotel Casa del Rio offer free cancellation for a full refund?
Yes, Hotel Casa del Rio does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Casa del Rio?
Yes, there are 4 outdoor pools, an indoor pool and a children's pool. Guests have 24-hour pool access.
Are pets allowed at Hotel Casa del Rio?
Yes, cats and dogs stay for free, with a limit of 1 per room and maximum weight of 22 lb per pet.
Is parking offered on site at Hotel Casa del Rio?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by Hotel Casa del Rio?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Casa del Rio?
You can check in starting at noon. Check-out time is 11:00 AM.
What is there to do at Hotel Casa del Rio and nearby?
Hotel Casa del Rio has 4 outdoor pools, a spa and a picnic area, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Hotel Casa del Rio?
Yes, there's an on-site restaurant. Nearby restaurants include La Cucina Del Nonno (3.7 mi), El Italomexicano (3.7 mi) and Domino's (6.3 mi).

Reviews

3.0

3.3/10

Cleanliness

4.0/10

Staff & service

3.3/10

Property conditions & facilities

Reviews

2/10 Poor

MALISIMO...NI SIQUIERA ME QUEDE...LLEGAMOS Y EL BAÑO ESTABA COMPLETAMENTE SUCIO...EL EXCUSADO Y BOTE DE BASURA CON VOMITO...RECOMIENDO NO ANUNCIARLO EN SU SITIO PORQUE SE DESPRESTIGIAN...INCLUSO PAGUE Y NO ME HAN ENVIADO MI FACTURA
GILBERTO, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

Llegamos al hotel y no habían habitación para quedarnos Nos comentaron que no tenían buena comunicación con ustedes y no había disponibilidad
Tania, 1-night trip
Verified Expedia guest review

6/10 Good

En un principio me dijeron que no les había llegado mi reservación y después me acomodaron en una habitación donde las instalaciones ya están muy antiguas
Fernando, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

Pésima opción
El hotel está muy descuidado, tiene humedad en todos lados, las habitaciones están sucias, son sombrías, húmedas y frías. El baño fatal y las camas ni se diga, cobijas viejas y almohadas deformadas. Parece Hotel Transilvania
Azalea, 1-night romance trip
Verified Hotels.com guest review