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All properties in Playa del Carmen, Quintana Roo, Mexico

Grand Riviera Princess Resorts & Spa Todo Incluido

Playa del Carmen beachfront property with 9 restaurants and beach bar

  • Free buffet breakfast, free WiFi in lobby, and free parking

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 71
1 / 71Outdoor Pool
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, 77710, QROO, Mexico
7.2.Good.
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Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 674 guestrooms
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 3 poolside bars
  • 12 outdoor pools
  • Nightclub

Feel at home

  • Children's pool
  • In-room childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Private spa tub
  • Separate bathtub and shower

What’s around

  • On a private beach
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Grand Coral Golf Riviera Maya - 3.3 mi / 5.3 km
  • 28 de Julio Square - 3.3 mi / 5.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite Deluxe
  • Junior Suite Deluxe Pool
  • Platinum Suite
  • Laguna Villa
  • Family Club Room with Jacuzzi

What’s around

Landmarks

  • On a private beach
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Grand Coral Golf Riviera Maya - 3.3 mi / 5.3 km
  • 28 de Julio Square - 3.3 mi / 5.3 km
  • Guadalupe Church - 3.7 mi / 5.9 km
  • Tres Rios Ecopark - 4.1 mi / 6.6 km
  • Mario Villanueva Stadium Madrid - 4.8 mi / 7.8 km
  • Quinta Avenida - 4.9 mi / 7.8 km
  • Calle Corazón - 5.3 mi / 8.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
map
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Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 674 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • 3 poolside bars
  • Snack bar/deli
  • Beach bar

Things to do

  • On private beach
  • Number of outdoor pools - 12
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa treatment room(s)
  • Basketball on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Nightclub
  • Tennis on site

Working away

  • Number of meeting rooms - 10
  • Conference space
  • Conference center

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Private spa tub
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Not included
  • Gratuities

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Fleurs - This restaurant specializes in international cuisine and serves dinner only.

Mama Mia - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Fondue - This restaurant serves dinner only. Open daily.

Las Olas - This restaurant specializes in seafood and serves dinner only. Open daily.

Miso - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Tennis on site
  • Basketball on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Grand Riviera Princess Resorts Todo Incluido Playa del Carmen
  • Grand Riviera Princess Resorts Todo Incluido Playa del Carmen
  • Grand Riviera Princess Resorts Todo Incluido
  • Grand Riviera Princess Resorts Todo Incluido Puerto Aventuras
  • Grand Riviera Princess Resorts Todo Incluido
  • Grand Riviera Princess Resorts Spa MX All Inclusive
  • Grand Riviera Princess Resorts Spa Todo Incluido
  • Grand Riviera Princess Resorts Spa Mexico All Inclusive
  • Grand Riviera Princess Resorts Todo Incluido Puerto Aventuras
  • Grand Riviera Princess Resorts Todo Incluido
  • Grand Riviera Princess Resorts Spa MX All Inclusive
  • Grand Riviera Princess Resorts Todo Incluido
  • Grand Riviera Princess Resorts Spa Todo Incluido
  • Grand Riviera Princess Resorts Spa Mexico All Inclusive
  • Grand Riviera Princess Resorts Spa MX All Inclusive
  • Grand Riviera Princess Resorts Spa Todo Incluido
  • Grand Riviera Princess Resorts Spa Mexico All Inclusive
  • Grand Riviera Princess Resorts Spa
  • Grand Riviera Princess Resorts Spa Todo Incluido
  • Grand Riviera Princess Resorts Spa MX All Inclusive
  • Grand Riviera Princess Resorts Spa Mexico All Inclusive
  • Grand Riviera Princess Resorts Spa Todo Incluido
  • Grand Riviera Princess Resorts Spa Mexico All Inclusive
  • Grand Riviera Princess Resorts Mexico All Inclusive
  • Grand Riviera Princess Resorts Spa MX All Inclusive
  • Grand Riviera Princess Resorts Todo Incluido Playa del Carmen

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Grand Riviera Princess Resorts & Spa Todo Incluido does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 12 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 9:00 PM. Check-out time is noon.
  • Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include El Puerto (2.5 mi), Casa del Lago (2.6 mi), and Fonda Argentina (2.9 mi).
  • Practice your swing on the tennis courts. Additional recreation onsite includes basketball, racquetball/squash, and volleyball. Enjoy a swim in one of the 12 outdoor swimming pools or use the all-inclusive property's other amenities, which include 3 poolside bars and 9 bars. Grand Riviera Princess Resorts & Spa Todo Incluido also has a nightclub, a private beach, and a fitness center, as well as private indoor hot tubs and a garden.
7.2.Good.
  • 10.0.Exceptional

    Es un lugar hermoso, enorme y cómodo! Lo que no me gustó pero entiendo por temas de pandemia es que la mayoría de las amenidades del hotel estaban cerradas

    3 night romance trip, Jan 29, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Excelente comida Falta privacidad en la habitación el wc con puertas que permiten el mal olor Parte del personal poco atento

    JulioV, 5 night family trip, Nov 25, 2020

    Verified Expedia guest review

  • 2.0.Poor

    el trato violento degradante del gerente del hotel para mi y mi familia

    Shirley, 1 night family trip, Nov 23, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Beto Gonzalez

    Todo bien con la estancia

    4 night family trip, Nov 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    La mayoría del personal fue muy atenta, a excepción de algunos elementos

    Rodolfo, 5 night family trip, Oct 31, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Entiendo que acaban de re abrir y qué hay poco gente pero por lo mismo deberían esmerarse con los huéspedes que si llegamos. Muy poco personal trabajando lo que hacía que el servicio de habitación lo hicieran a las 3:00 de la tarde o más. Suspendidos los shows, la comida pésima incluyó en los restaurantes temáticos. Solo tenían un RESTAURANT para desayunos y comidas. Los espectáculos como el mariachi y música en vivo solo los contrato el hotel una hora en vez de dos o tres como normalmente es (codos) La gente que te vende tiempo compartido NO CUMPLE lo que ofrece después de que tomas la “Platica terrorista” que dan. En fin, este era el cuarto año que voy a este hotel, si yo fuera el Gerente del mismo le echaría más ganas. La atención de su gente muy bien como siempre, pero si se vio que hicieron el mínimo indispensable para abrir el hotel. Dudo volver a reservar en este hotel.

    Xirgu, 4 night family trip, Oct 15, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Bien pero muy lejos..

    El hotel muy bien.. solo que es muy complicado llegar a las habitaciones.

    1 night trip, Feb 21, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Ventajas Las piscinas, el tamaño de la habitación, el comforto de la cama. Inconvenientes No hay jacuzzi

    Patrice, 1 night trip, Feb 21, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    El Resort está hermoso, pero es insuficiente la cantidad de personal, tardaban mucho en transportarnos de un lado a otro

    Vicente, 4 night trip with friends, Oct 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente servicio. Las personas en los escritorios de información siempre fueron muy Atentos. Fuimos atendidos por Joel y Jorge

    VAIC, 5 night romance trip, Oct 13, 2019

    Verified Expedia guest review

See all 26 reviews