Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Puerto de la Cruz, Canary Islands, Spain
1 room, 2 adults

My City Hotel

3-star3 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Beach nearby
  • Free WiFi
  • Elevator
Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife, 38400, Spain, 800-246-8357

3-star hotel with outdoor pool, near San Juan Church
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Beach nearby
    • Free WiFi
    • Elevator
  • Collect stampsYou can collect® Rewards stamps here

Restrictions related to your trip

Spain may have travel restrictions in place due to COVID-19. Find out more

  • near small harbour and center of the city and many restaurants modern clean very…Apr 18, 2020
  • Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also…Mar 2, 2020

My City Hotel

More Info: 866-539-0031

  • Habitación triple, balcón
  • Habitación, balcón
  • Habitación, terraza
  • Habitación doble
  • Junior Room

What’s around My City Hotel


  • Loro Park - 28 min walk
  • Plaza del Charco - 3 min walk
  • Taoro Park - 11 min walk
  • Garden Beach - 13 min walk
  • San Juan Church - 3 min walk
  • San Felipe Castle - 11 min walk
  • Casino Puerto de la Cruz - 15 min walk
  • Teide Observatory - 21.9 mi / 35.2 km

Getting around

  • Tenerife South Airport (TFS) - 77 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 37 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 50 rooms


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Spain may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • No onsite parking

  • Free nearby parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Pool umbrellas
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Elevator
  • Rooftop terrace
  • Television in common areas
  • In-room accessibility
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
Languages Spoken
  • English
  • German
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Freshen up
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping

My City Hotel’s small print

Also known as

  • My City Hotel Puerto de la Cruz
  • My City Puerto de la Cruz
  • My City Hotel Hotel
  • My City Hotel Puerto de la Cruz
  • My City Hotel Hotel Puerto de la Cruz


Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests must contact this property in advance to reserve cribs/infant beds.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property is licensed under an applicable law.Property Registration Number H-38/4.315

Optional extras

Late check-out can be arranged for an extra charge of EUR 18 (subject to availability)

Safes in guestrooms can be used for EUR 2.50 per night

Buffet breakfast is offered for an extra charge of EUR 7.50 for adults and EUR 3.75 for children (approximately)

Airport shuttle service is offered for an extra charge of EUR 25 per person (one-way)

Airport shuttle service for children up to age 18 costs EUR 25 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for My City Hotel

  • Does My City Hotel offer free cancellation for a full refund?
    Yes, My City Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is My City Hotel currently open?
    This property is closed from April 1 2020 to December 31 2020 (dates subject to change).
  • Is parking offered on site at My City Hotel?
    No, unfortunately, but there's free parking nearby.
  • Is there a pool at My City Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at My City Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at My City Hotel?
    You can check in from 2:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge of EUR 18 (subject to availability).
  • Are there restaurants at or near My City Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include Delizia (3-min walk), El Pescador (3-min walk), and Pizzeria Mi Piace (4-min walk).
  • Is airport shuttle service offered by My City Hotel?
    Yes, an airport shuttle is available. The charge is EUR 25 per person one-way.
  • Is there an onsite casino at My City Hotel?
    No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (15-min walk) is nearby.
  • What is there to do near My City Hotel?
    Recommended spots to visit include San Juan Church (3-min walk) and Plaza del Charco (3-min walk), along with Taoro Park (11-min walk) and San Felipe Castle (11-min walk).

Recent reviews

Superb 9.0 From 88 reviews

Exceptional 10.0
Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
Christopher, gb2 night trip
Exceptional 10.0
The hotel was well situated for the old town square and waterfront. Plenty of places to eat and drink nearby. Hotel was very nice and the staff were excellent without being overbearing. Breakfast was really good, but possibly needed some variation at times. I made use of the sun terrace and pool on the roof area, which was generally quiet and easy to relax. Only negative was the noisy music from the nearby open air night club especially around the weekend. Airport transfers are easy using the No.343 airport bus which you can get off about 5 mins from the hotel. Overall it was an excellent stay and a big thank you to the staff.
Garnie, gb6 night trip
Exceptional 10.0
This is my third short stay in My City Hotel. It is situated very close to the centre of town and has a big supermarket very close by , on the same street. The rooms are very clean and the beds very comfortable. The shower is hot and has excellent water pressure. The reception staff are very friendly and will answer any questions
gb1 night romance trip
Exceptional 10.0
A beautiful boutique hotel in the heart of the city. Fantastic location especially if you are looking for a local experience. If you are driving in, parking is tough close to the hotel so please be prepared for that. Another surprise: the very warm bedroom and bathroom. Remember no ac here, just a fan. I got a 2nd fan and it solved the issue. The staff is just amazing, always smiling and ready to help. Looking forward to our next stay!
Tazmtl, ca2 night family trip
Very Good 8.0
Nice place to stay, great location
I was there back in February this year - forgot to leave a comment - and my overall stay was great. The staff was very helpful and smily (like most people in Puerto de La Cruz actually), the room was clean and that pool on the roof, a real + ! I traveled solo for a last minute trip and chose this hotel because of its proximity to the city center and most of the landmarks. I wasn't disappointed, I got to walk to almost everywhere in Puerto de La Cruz which was on my list (Playa Jardin, Lago Martianez, etc.) - except for Teide volcano of course ;) (a must see by the way!) Close to the main bus station and nicely located for taxis too - if you want to travel to the next door cities (I recommend Playa Bollullo). Only negative point: There is no isolation at all. You hear everything coming from other people's room and from the street until late. I could hear my neighbour's TV and the loud lady being on the phone as clear as if they were in my own room - despite having my own TV on! After a long day out it may be bothering if you want to rest. So bring your hearplugs! And you can still ask the members of staff at the reception to call your noisy neighbours if needed, they'll gently ask them to lower it a bit, they are very helpful. I recommend this hotel if you're there to visit and walk a lot + for the rooftop's pool which has an amazing view and is so peaceful.
ie4 night trip
Exceptional 10.0
This hotel is very close to the centre of the town. It is great value for money and we will be staying here again in September. Thanks to the reception staff for allowing us to practice our Spanish!
gb1 night romance trip
Exceptional 10.0
This was an amazing Hotel, great location and the staff were fantastic. This is the first time I have stayed somewhere that the staff care so much and are so helpful. They made are stay the best and I want to thank them. Room was clean, I would say the the front rooms can be noisy at night so maybe think about the back rooms if you don't like noise. Parking was ok when you got use to it, as there are lots of free places but you may find a small walk back to the hotel. There were fantastic range of shops and places to eat. You can walk to loro parque which is a must see. They guys at the hotel booked the tickets for us. If you don't want to get a car then contact the hotel they can arrange transfers at a great price. There is a fantastic vegetarian restaurant called limon which is amazing a must try. Renting a car this we did with expida I would say do it yourself and don't use gold car they just want money of you and car was bad. I would book cicar on there web page before you go. What more can I say this was a fantastic place of you want to experience the less commercial side of the island. This hotel was modern and just fantastic made us feel like family and I would stay again. It's a must we miss you guys already.
gb4 night family trip
Exceptional 10.0
We received a very warm welcome from Bianca and got into our room a little earlier than normal checkin. The room was spotlessly clean, the beds very comfortable and the shower was excellent too. The pool area was deserted so we had the whole place to ourselves for several hours. Although it is a small pool, it was very much needed in the very hot sun and the water jets were great too. We will definitely stay here again next time we are in Puerto De la Cruz.
gb1 night romance trip
Exceptional 10.0
Everything superb hotel in all respects Breakfast, room, staff ,swimmingpool, views of Mount Teide Cannot fault this hotel. Thankyou very much
gb7 night trip
Exceptional 10.0
I went for long weekend trip. The hotel nice and is clean and staff excellent. The roortop pool is nice and the location is excellwent for resturants, bars and beach. The hotel is excellent value for price, cleaness, staff and location. I would definetly go back when going Tenerife again.
gb3 night romance trip

My City Hotel

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