12 Hotels with Services You Never Knew You Needed
Hotel Room Innsights Report: Lost & Found, Room Service & Hidden Perks
Hotels.com’s annual Hotel Room Innsights Report delves into the surprising and delightful world of hotels. This year, hoteliers reveal the peculiar items guests left behind, like a $6.3 million watch, and wild room service requests, including a bathtub filled with Evian water. The report also highlights hotel perks you never knew you needed like a personal fruit peeler or guitar concierge.
Discover how hotels worldwide are not only accommodating uncommon requests but are exceeding expectations. From quirky in-room dining options to imaginative and luxurious services, these properties offer the perfect somewhere for everyone. Plus, Silver+ One Key members receive free perks at select VIP Access hotels, and earn OneKeyCash on eligible bookings, ensuring you get the most of your experience.
1. Hotel Victoria Ejecutivo
Lost & found: Going the extra mile for lost items
Good for: Shoppers, Food
Hotel Victoria Ejecutivo in Guadalajara is renowned for its exceptional guest service. In one instance, a staff member traveled 13 miles by motorcycle to return a guest’s passport and important documents.
This VIP Access property offers free buffet passes for Hotels.com One Key members and is celebrated for its serene pool and gardens.
Hotel Victoria Ejecutivo
2. Villa Eyrie Resort
Lost & found: A scenic retreat with travel checklist service
Good for: Luxury, Food, Photo
Villa Eyrie Resort, perched high above the clouds in Mill Bay, BC, Canada, offers a unique checklist service designed to help guests remember key items upon departure.
Hotels.com guests not only love the resort’s panoramic views of Vancouver Island but can also enjoy relaxing at the on-site spa.
Villa Eyrie Resort
3. Hotel Birks
Lost & found: Personalized packing services for a stress-free stay
Good for: , Luxury, Photo
Our report found that nearly a third of guests leave something behind at hotels. At Montreal’s Hotel Birks, you can take advantage of personal packing services and a concierge room-sweep to ensure nothing is left behind.
This VIP Access and historic luxury hotel boasts stunning views of Phillips Square. Platinum One Key members earn bonus OneKeyCash during their stay and are eligible for free room upgrades.
Hotel Birks
4. Hotel Place d’Armes
Lost & found: A reminder call for peace of mind
Good for: , Food, Luxury, Photo
Hotel Place d’Armes, nestled in Montreal’s historic district, offers a reminder call service for forgetful guests. Like a wake-up call, this service ensures you don’t forget any important items when it’s time to check out.
At this VIP Access hotel, guests can enjoy the on-site restaurants, a rooftop terrace, spacious rooms, and proximity to Notre Dame Basilica.
Hotel Place d’Armes
5. The Pierre, A Taj Hotel, New York
Hidden Perks: Personalized celebratory touches
Good for: , Luxury, Couples, Photo
The Pierre in Manhattan offers personalized celebratory arrivals. Whether you wish to be welcomed with fresh flowers, artisan chocolates, balloons, or your favorite drink, the hotel’s attentive staff ensures your special moments start off right.
The Pierre delivers timeless luxury steps from Central Park. Hotels.com guests receive perks like complimentary room upgrades and breakfast at this VIP Access property.
The Pierre, A Taj Hotel, New York
6. Hotel X Toronto by Library Hotel Collection
Hidden Perks: “Surprise and Delight” room decor
Good for: , Families, Luxury, Food
Hotel X Toronto by Library Hotel Collection goes beyond standard room service with its “Surprise and Delight” room decor. Whether you’re celebrating an anniversary, a honeymoon, or just want to surprise a loved one, the hotel can transform your room with romantic rose petals, a bouquet of flowers, candles, or festive balloons.
This VIP Access hotel combines luxury with family and pet-friendly amenities, including a rooftop pool, the renowned Guerlain Spa, and breathtaking views of Lake Ontario.
Hotel X Toronto by Library Hotel Collection
7. W Osaka
Room service and more: whatever, whenever
Good for: , Food, Families
At W Osaka, rooms are equipped with telephones and a “Whatever/Whenever” button for any request, from late-night snacks to extra pillows.
This hotel is known for its onsite dining and restaurants, bold contemporary design, and expansive spa experience.
W Osaka
8. Hospes Maricel & Spa, Palma de Mallorca
Room service and more: Beauty is on the menu
Good for: , Couples, Luxury, Photo
Beauty Room Service at Hospes Maricel & Spa in Palma de Mallorca offers facials and high-tech skincare treatments from the comfort of your room.
This VIP Access oceanfront hotel boasts amazing views and includes a private solarium, terrace, infinity pool, and spa overlooking the coast.
Hospes Maricel & Spa, Palma de Mallorca
9. Four Seasons Hotel Toronto
Room service and more: A welcome gift for younger guests
Good for: , Families, Food, Shoppers
Four Seasons Toronto offers PlayStation and Nintendo Switches, board games, and a selection of in-room movies with popcorn for kids. For families with infants, the hotel also provides baby toiletries.
At this VIP Access hotel, guests praise the exceptional staff, elegant on-site dining, and spa, all within walking distance of the Royal Ontario Museum.
Four Seasons Hotel Toronto
10. Wynn Palace
Room service and more: A perfect pillow menu for cloudlike comfort
Good for: , Luxury, Families, Couples
Some hotels offer surprising room services to enhance your sleep, such as Wynn Palace’s bed pillow menu. It features 8 different options, ranging from soft to extra firm, to suit your personal preference.
Situated on the Cotai Strip in Macao, guests love the signature SkyCab rides, live performances, and entertainment options at this VIP Access property.
Wynn Palace
11. Hôtel Providence
Room service and more: Special in-room speakeasy
Good for: , Couples, Luxury
At Hôtel Providence, every room features an in-room bar that turns your space into a private speakeasy. With a stocked mini-bar, ice maker, recipe book, and fresh herbs, guests have everything they need to craft exceptional cocktails.
At this VIP Access hotel, guests appreciate the stylish bar/lounge and charming terrace. Situated near Place de la République, Hotel Providence Paris is one of Hotels.com’s “Perfect Somewheres” 2024 winners, celebrating the top 1% of hotels.
Hôtel Providence
12. Nimb Hotel
Room service and more: Perks for you and your furry friend
Good for: , History, Luxury, Photo
Nimb Hotel in Copenhagen welcomes 4-legged guests with a cozy dog bed, a welcome hamper with toys and clean-up bags, and fresh mineral water. Special touches include a “Do Not Disturb/Dog Sleeping” card, dog sitting, walking, grooming services, and a park map to ensure your pet is well cared for.
This historic boutique hotel has stunning views of Tivoli Gardens and guests enjoy the wonderful spa and superb dining options.
Nimb Hotel
This article includes opinions of the Go Guides editorial team. Hotels.com compensates authors for their writing appearing on this site; such compensation may include travel and other costs.