First of all: The people running the hotel are WONDERFUL, kind and very service-minded. They do their very best to make up for what is a HOPELESS hotel, far far from deserving its high ratings. It´s located inconveniently out of the centre, it does not have the facilities it´s said to have ( gym, for instance) and most importantly: The rooms are a nightmare. I couldn't even step in to the bathroom, it was so mold-infested and reeking with clorine. The shower was falling apart, the TV didn't work, the smell in the whole hotel is gruesome, smoke plus bad washing...it´s just a no-no. Don´t even consider staying here, in Pristina centre you will find lots better for same price. When that is said: again, the people in the reception really do their very best to compensate , and that´s very kind and caring of them.Just a shame they have such conditions to work with.