2/10 Malo
19 de octubre de 2025
No shuttle service from Airport to Hotel (lie)
They left me stranded at the airport. I have arranged the service several days prior to the arrival. The driver told me to call from the terminal when I arrived. Never responded. Wait 30 minutes trying to connect with driver. I called the reception and their solution was to get a local taxi -which I did not want it...that is why I choose this hotel as they have this service- because I know how the taxi service work from the airport -bad-. I was "robbed" by the driver, who charged me 45 euros for a 2.4 kms ride (20 euros per kilometer). Disastrous experience. You should retired the "shuttle to airport" from the advertising of this hotel. It is not true. This is a guy who get up people from several hotels and if this fits on the day on his schedule he will go and pick you up (and if not, you get stranded). On the next day, the only thing they did was to scheduled me to get pick up...I would give this ride for free after all that happened to me (but they did not). So ZERO in customer service, empathy and human-related response.
Alejandro M
Alejandro M, se hospedó 1 noche
Opinión verificada de un huésped de Hotels.com


















