"I Normally Don’t Leave Reviews, But I Feel Like This Experience Needs To Be Addressed. From The Beginning, This Stay Was Extremely Disappointing & Unprofessional.
The First Room We Were Given Was Infested With Ants. Within Only About An Hour Of Being In The Room, Staff Told Us We Needed To Hurry & Eat Our Food And Throw Our Trash Away Somewhere Else As If We Caused The Problem. We Were Also Told The Ants Were “Just Nature,” Instead Of The Issue Being Properly Addressed. The Room Also Had Old Debris Left On The Floor Along With An Old Stocking Cap From Previous Guests, Which Clearly Showed The Room Had Not Been Properly Cleaned.
Although Staff Did Move Us To Another Room, That Room Was Not Much Better. There Was Blood On The Sheets, Old Bobbi Pins Left On The Floor, More Debris, And The Toilet Did Not Work Properly. At That Point, It Was Very Clear That Cleanliness And Room Inspection Standards Were Severely Lacking.
I Am Still Waiting To Hear Back Regarding My Refund. I Have Called And Emailed Multiple Times With Little To No Response From The Property, Which Has Made This Entire Situation Even More Frustrating.
Cleanliness, Functioning Rooms, And Basic Customer Service Should Be The Bare Minimum At Any Hotel. This Entire Experience Was Unsanitary, Frustrating, And Inconvenient"
